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IT Support Specialist, Secaucus, New Jersey

Secaucus, NJ

About Us:

Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”.

The role is based in our warehouse facility in Secaucus, 5 days per week onsite. 

About the Team:

The IT team at Rent the Runway is the backbone of our company's success. We are a close-knit and innovative group, focused on empowering every internal department with best-in-class support and technology. Our mission is to provide excellent customer service and build a seamless, efficient technical environment for all our employees, enabling them to disrupt the fashion industry and achieve our business goals. 

About the Role:

We're looking for a proactive and customer-focused IT Specialist to join our dynamic team. In this role, you will be the face of IT for Rent the Runway, providing essential technical support and ensuring our employees have the tools they need to drive our mission forward.  In this role, you will work closely with the IT Site Lead to manage day to day work within Rent The Runway. The ideal candidate is a go getter, organized, articulate and a people person.  This person is both technical as well as customer service oriented.

What You’ll Do:

  • Diagnose and resolve technical issues for our team members across hardware, software, and network services, ensuring a seamless workflow.
  • You will be the first point of contact for all technical issues, playing a critical role in keeping our entire company—from our creative teams to our logistics specialists—running smoothly
  • Follow the IT Service Desk standard processes and procedures.
  • Manage and prioritize incoming support requests using our ticketing system to ensure timely resolution and high customer satisfaction.
  • Friendly and courteous demeanor with an emphasis on strong customer service
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Provide IT desktop support for Microsoft Windows, Apple MAC OS, Mobile devices, Managed print end points and other emerging technologies.
  • Provide support to remote sites via remote control tools as well as provide support to remote users.
  • Support Video Conferencing, Audio Video events, and video streaming
  • Experience with Apple JAMF and Microsoft SCCM a plus
  • Balances multiple priorities and be able to adjust to changing work demands and shifting focus.
  • After hours, shift schedule, on-call and some weekend work are expected as required by business needs

About You:

  • 2-4 years IT Support experience
  • Degree in Information Systems or equivalent experience
  • Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion
  • Strong verbal and written communication 
  • Ability to establish and maintain effective working relationships with all internal and external stakeholders.
  • Must be able to work in a team environment and independently
  • Previous ticketing system experience (Jira knowledge is a plus)
  • Able to work in a fast-paced, rapidly growing environment
  • Experience with automated management and deployment (Jamf, SCCM, WSUS)
  • Scripting (Powershell) knowledge
  • Active Directory Experience
  • Extensive hardware knowledge
  • Experience with Mobile and Smart Devices (Android, Apple)
  • Knowledge of Microsoft/Apple/Chrome and Server Operating systems.
  • Experience troubleshooting VPN and remote connectivity/access issues
  • Fully adept with Microsoft Office and Google Apps
  • Understanding of network infrastructure such as routers, firewalls, switches
  • TCP/UDP/IP/SIP/SSH/Telnet/FTP knowledge
  • You have the ability to manage multiple priorities and follow through on projects to completion.

Benefits:

At Rent the Runway, we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

  • Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
  • Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention.
  • Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
  • Exclusive employee subscription and rental discounts -  to ensure you experience the magic of renting the runway (and give us valued feedback!).
  • Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
  • 401k match - an investment in your future.
  • Company wide events and outings - our team spirit is no joke - we know how to have fun!

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

_________

The anticipated salary for this position is $62K to $75K. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.

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