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Process Assistant

Secaucus, NJ

Overview

The Team Lead is responsible for managing workflow assignments in a  specific department within a fulfillment and distribution environment. They assist management with safety, production, cost and quality all while driving a positive employee experience.  A Team Lead is a servant leader; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises. 

 

Responsibilities

  • Maintain strong working knowledge of all processes and policies 
  • Assist Operations Managers with the assignment of daily work responsibilities including allocating labor, leading shift start-up meetings and communicating with other departments
  • Quickly recognize, diagnose and solve workflow challenges for associates and partner with leadership to resolve issues as needed
  • Actively lead with safety, production, cost and quality at the forefront of all decision making
  • Be patient, have strong communication skills and the capability to give and receive effective feedback (eg. timely daily feedback in a training capacity, not disciplinary discussion)
  • Communicate cross-departmentally 
  • Implement and monitor continuous improvement processes for the team 
  • Manage, coordinate and track daily attendance and break periods 
  • Track and report labor hours and UPH
  • Verify SOP/PMV compliance for assigned department and ensure work stations are kept neat, clean and organized
  • Continue the onboarding process and ramp-up period post training
  • Be comfortable speaking in front of groups of all sizes
  • Support teams through change and embrace continuous improvement
  • Partner with trainers and leadership to maintain and apply learning tools
  • Communicate feedback to better the operation and the employee experience
  • Communicate and cooperate with team members and leadership
  • Enforce safety guidelines, cleanliness and security standards
  • Take on additional duties as assigned by leadership
  • Proficient in warehouse management software

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