Customer Service

Reolink, a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions.
Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most.

Position Summary

Provides timely and professional technical support via phone, email, and chat. Troubleshoots and resolves software and hardware issues, guides customers through solutions, and escalates complex problems as needed. Maintains accurate records, ensures customer satisfaction, and stays updated on tech trends while adhering to company policies.

Key Responsibilities

• Communicate with customers via email, chat, and phone to provide solutions, there by maintaining and enhancing the company’s brand image.
• Handle inquiries related to product recommendations, feature explanations, and functional guidance.
• Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team when necessary.
• Maintain accurate documentation of customer interactions, solutions, and follow-up actions.

Qualifications

• College Graduate in any major; candidates with a STEM background or prior Call Center experience are preferred.
• College level with Call Center experience
• Prior experience in data annotation is a plus but not required
• Advanced typing skills, written and oral communication skills.
• Amenable to onsite setup and night shift
• Strong customer service and teamwork orientation, with the ability to proactively identify and implement effective solutions.
• Training is provided to help you succeed in the role.

Compensation and Benefits

• Salary: Commensurate with experience and competency
• Free Lunch: Provided during workdays
• Incentives: Perfect attendance incentives
• PAID Training