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Support Specialist- Philippines

Philippines

Our Story:

Unlocking the Ageless Revolution for Patients and Practices:

With 1.5 million users, over $1 billion in revenue, and ranking among the Top 200 apps globally, RepeatMD is leading the charge.

Fresh off our Series A, we're expanding into new verticals.

Today, as a B2B SaaS company in the Aesthetics and Wellness Industry, we proudly serve 3,000+ clients across all 50 states—and we're just getting started on going global.

We are looking for those who are passionate to join our mission!

About You:

You’re passionate about delivering outstanding client experiences. You love solving problems, communicating clearly, and working in a collaborative environment. You’re tech-savvy, organized, and ready to help build scalable support processes at a high-growth startup.

About the Role:

As a Support Specialist, you will be the first point of contact for our clients, ensuring their questions and issues are resolved quickly and effectively. You’ll play a key role in delivering a best-in-class support experience, enhancing client satisfaction, and contributing directly to retention and product adoption.

What You’ll Own:

  • Respond promptly to client inquiries via email, chat, and other support channels.

  • Accurately log and document client interactions, resolutions, and feedback.

  • Escalate complex issues to internal teams and ensure proper follow-up.

  • Collaborate cross-functionally to route client concerns to the right departments.

  • Stay up-to-date on all product updates, system changes, and internal processes.

  • Provide insights on recurring issues and recommend improvements.

Success Metrics:

  • First Response Time: ≤ 30 minutes (during business hours)

  • Average Resolution Time: ≤ 24 hours

  • CSAT Score: ≥ 90%

  • Ticket Reopen Rate: < 5%

  • Internal QA Score: ≥ 90%

What You Bring:

  • 1+ year experience in customer support, help desk, or similar client-facing roles.

  • Excellent written and verbal English communication skills.

  • Experience using ticketing systems (Zendesk, Intercom, or similar).

  • High attention to detail with strong problem-solving skills.

  • Tech-savvy and adaptable to new tools and processes.

  • Comfortable working in a remote environment and managing your time effectively.

What We Offer:

  • Competitive salary (PHP)

  • Full-time remote opportunity with a US-based high-growth startup.

  • Growth and development opportunities within RepeatMD.

  • Collaborative and supportive team culture.

RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities, and perspectives to apply.

 

RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. 

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