Back to jobs

Enterprise Customer Success Manager

Remote

Our Story:

Unlocking the Ageless Revolution for Patients and Practices:

With 1.5 million users, over $1 billion in revenue, and ranking among the Top 200 apps globally, RepeatMD is leading the charge.

Fresh off our Series A, we're expanding into new verticals.

Today, as a B2B SaaS company in the Aesthetics and Wellness Industry, we proudly serve 3,000+ clients across all 50 states—and we're just getting started on going global.

We are looking for those who are passionate to join our mission!

About You:

As an Enterprise Customer Success Manager, you specialize in forging strong partnerships with our key clients. Your focus is on aligning our SaaS solutions with their business goals, ensuring they derive maximum value. From seamless onboarding to strategic account planning, you will drive adoption and satisfaction, advocating for their needs within our organization. Proactively resolving issues and enhancing product usage, you committed to fostering long-term success and growth for our clients.

 

About The Role:

The Enterprise Customer Success Manager (CSM) is responsible for building and maintaining strong relationships with the company’s largest and most strategic clients. This role requires a deep understanding of the client’s business objectives and the ability to align the company’s SaaS solutions to help achieve those goals. The Enterprise CSM will act as a trusted advisor, ensuring clients receive maximum value from the product and driving long-term customer loyalty and satisfaction.

 

 

What you will own:

  • Client Relationship Management: Develop and maintain deep, strategic relationships with enterprise clients, acting as their main point of contact and trusted advisor.
  • Onboarding and Training: Oversee the onboarding process for new enterprise clients, ensuring a smooth transition and comprehensive training on the company’s products and services. Depending on client expectations, Enterprise CSM may also be required to travel to client for launch events and other required in-person activities
  • Client Advocacy:  Serve as the voice of the client within the company, advocating for their needs and working with internal teams to ensure client requirements are met.
  • Strategic Planning: Develop and execute account plans that align with the client’s business objectives and drive maximum value from the company’s solutions.
  • Regular occurring cadences with clients including Staff training, QBRs, etc. 
  • Usage and Adoption: Monitor client usage data and provide insights and recommendations to drive product adoption and ensure clients are leveraging the full potential of the company’s solutions.
  • Renewals and Upsells: Manage the renewal process, ensuring high retention rates and identifying opportunities for upselling additional products and services.
  • Issue Resolution: Proactively identify and address potential issues before they become problems, ensuring timely resolution and maintaining client satisfaction.
  • Performance Metrics:  Track and report on key performance metrics outlined below
  • Client Feedback: Gather and analyze client feedback to identify areas for improvement and collaborate with Product and Engineering teams to enhance the product offering.
  • Best Practices: Share industry best practices with clients to help them optimize their use of the company’s solutions and achieve their business goals.

 

 

Requirements:

  • Previous experience in customer success, account management, or a related customer-facing role, particularly with enterprise-level clients.
  • A solid understanding of SaaS or technology solutions and familiarity with the enterprise market.
  • Ability to build and maintain strong, strategic relationships with clients, acting as a trusted advisor.
  • Excellent communication skills, both verbal and written, to effectively engage with clients and internal teams.
  • Strong analytical and problem-solving skills to identify client needs and resolve issues promptly.
  • Ability to develop and execute strategic account plans aligned with client objectives.
  • Dedication to advocating for customer needs within the organization and ensuring client satisfaction.
  • Proficiency in managing multiple client accounts, prioritizing tasks, and meeting deadlines.
  • Experience collaborating cross-functionally with sales, product, and support teams to drive customer success.
  • Understanding of performance metrics and ability to track, analyze, and report on key success indicators.
  • Willingness to stay updated on industry trends and best practices in customer success.

 

We offer competitive compensation, comprehensive benefits, and the opportunity to work with a talented and passionate team that is dedicated to transforming the medical aesthetics industry. If you are a self-starter with a passion for helping clients succeed, we encourage you to apply for this exciting opportunity. 

 

What we offer:

  • Competitive salary
  • Employee Bonus Plan
  • Medical, Dental, Vision, and 401k through Justworks
  • Stock options
  • Unlimited PTO
  • Parental leave; (12-weeks maternity and 4-weeks paternity leave) because we know that being a parent is the most important job you’ll ever have.
  • Annual performance reviews

This will be a hybrid role for anyone living in NYC

 

Please Note: Scams are likely, we will only email you from our domain @repeatmd.com

The total compensation range for this position in the United States is $100,000 to $120,000. The total compensation package for this position includes benefits and/or other applicable incentive compensation plans. Compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in RepeatMD’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.