Head of RevOps

Our Story:

Unlocking the Ageless Revolution for Patients and Practices:

With 2 million users, over $2 billion generated revenue, and ranking among the Top 200 apps globally, RepeatMD is leading the charge as we expand into new verticals.

Today, as a B2B SaaS company in the Aesthetics and Wellness Industry, we proudly serve 4000+ practices across all 50 states and Canada.

We are looking for those who are passionate to join our mission!

About the Role

Strategic and hands-on leader who owns the revenue engine across Marketing, Sales, Customer Success, and Product. This role pairs long-range GTM strategy with day-to-day execution: you’ll design processes and operating models, then roll up your sleeves to build dashboards, run ad-hoc SQL, pressure-test forecasting, and turn insights into action. You’ll partner with our Data Strategy Manager and BizTech: you bring the business context and requirements, they build the infrastructure, and you translate it into reports, automation, and GTM outcomes.

This is a company-first role. You will use an objective, business-value framework and focus effort on the highest-leverage problems and goals. We’re looking for someone excited—and qualified—to “fly at multiple altitudes,” moving fluidly between executive strategy and in-the-weeds execution to drive predictable growth as we expand into Enterprise.

Qualifications

Required Experience

• 7+ years in Revenue Operations, with 3+ years at senior IC or leadership level
• High-growth B2B SaaS experience scaling from $10M+ ARR
• Deep SaaS metrics, customer lifecycle analytics, revenue planning expertise
• Experience with SMB and Enterprise go-to-market motions

Technical Expertise

• SQL: Working proficiency (joins, aggregations, basic CTEs), validate AI queries 
• Data literacy: Understand schemas, relationships, metric calculations
• Consume dimensional models (fact/dimension tables) from Data Strategy Manager
• BI tools: Build reports/dashboards in Tableau, Metabase
• Strong AI tool proficiency: Accelerate reporting, generate queries, extract insights
• Systems: Expert Salesforce, HubSpot, revenue stack (CPQ, NetSuite, Stripe)
• Product analytics and customer engagement platforms

Strategic & Communication Skills

• Influence C-level executives and manage cross-functional relationships
• Strategic thinking connecting operations to business outcomes
• Strong project and change management
• Present complex analysis to executive teams

Domain Knowledge

• B2B SaaS business models, unit economics, customer lifecycle optimization
• Usage-based pricing, multi-product portfolios, Enterprise sales
• Marketing attribution, pipeline management
• Customer success strategies, health scoring, retention strategies, expansion, advocacy

Key Responsibilities

Revenue Strategy & Cross-Functional Leadership

• Design unified revenue processes from prospect to advocacy
• Build integrated planning: pipeline, capacity, onboarding, adoption, retention, expansion
• Lead cross-functional GTM and Product initiatives; partner with executives on strategy, pricing, market expansion
• Establish frameworks for segment expansion and customer journey optimization

Operational Analytics & Business Intelligence

• Build operational reports and dashboards in Tableau/Metabase using dimensional models
• Leverage AI extensively: generate queries, create dashboards, analyze patterns, accelerate reporting
• Create executive dashboards and revenue forecasting models
• Partner with Data Strategy Manager: provide business requirements and context for priorities
• Work with SQL for ad-hoc analysis and validate AI-generated queries

Revenue Analytics & Business Partnership

• Translate data insights into operational processes and improvements
• Lead operational analysis of customer journey performance
• Drive quarterly business reviews with GTM leadership
• Own revenue attribution and measurement frameworks
• Define operational metrics with Data Strategy Manager

Process Optimization & Systems Management

• Partner with Data Strategy Manager and BizTech on scalable processes
• Collaborate with BizTech on application optimization (Salesforce, HubSpot, Customer.io, AppCues)
• Leverage AI and automation to optimize workflows
• Build territory planning, capacity models, customer segmentation
• Create integrated compensation frameworks
• Provide business requirements; participate in roadmap discussions governed by BizTech Executive Steering Committee

Key Deliverables You’ll Own

• Forecast accuracy across Marketing, Sales, Customer Success
• Revenue cycle efficiency and customer lifecycle velocity improvements
• Cross-functional process adherence and stakeholder satisfaction
• Net Revenue Retention optimization and expansion revenue growth

What We Offer

• Competitive Salary

• Employee Stock Option Plan

• Medical, dental, vision, and 401k.

• PTO

• Parental Leave - 12 weeks maternity and 4 weeks paternity leave — because being a parent is the most important job you’ll ever have.

• Annual performance reviews and ongoing professional development opportunities.

• Hybrid work model

RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.