Technical Support Specialist

Our Story:

Unlocking the Ageless Revolution for Patients and Practices:

With 1.5 million users, over $1 billion in revenue, and ranking among the Top 200 apps globally, RepeatMD is leading the charge.

Fresh off our Series A, we're expanding into new verticals.

Today, as a B2B SaaS company in the Aesthetics and Wellness Industry, we proudly serve 3,000+ clients across all 50 states—and we're just getting started on going global.

We are looking for those who are passionate to join our mission!

Our Story:

Unlocking the Ageless Revolution for Patients and Practices:

With 1.5 million users, over $1 billion in revenue, and ranking among the Top 200 apps globally, RepeatMD is leading the charge.

Fresh off our Series A, we’re expanding into new verticals.

Today, as a B2B SaaS company in the Aesthetics and Wellness Industry, we proudly serve 3,000+ clients across all 50 states—and we’re just getting started on going global.

We are looking for those who are passionate to join our mission!

About You:

As a Technical Support Engineer, you thrive on solving problems and delivering exceptional technical assistance to clients. You have a passion for technology, a knack for troubleshooting, and the ability to communicate complex solutions in a simple, helpful way. You’re comfortable balancing multiple priorities, working cross-functionally, and ensuring customers have a seamless, positive experience.

About The Role:

The Technical Support Engineer will be the go-to expert for diagnosing and resolving technical issues for RepeatMD’s customers. You’ll work directly with clients, internal teams, and third-party vendors to troubleshoot problems, guide customers through solutions, and ensure issues are resolved quickly and effectively. This role requires both strong technical knowledge and excellent communication skills.

What You Will Own:

• Technical Troubleshooting: Identify, diagnose, and resolve technical issues reported by customers, including software bugs, integration errors, and configuration problems.

• Customer Communication: Provide clear, timely, and empathetic updates to customers during the troubleshooting process.

• Issue Escalation: Collaborate with product, engineering, and QA teams to escalate and resolve complex issues.

• Documentation: Maintain detailed and accurate records of support cases, solutions, and best practices in internal systems.

• Product Knowledge: Stay up to date with RepeatMD’s product features, integrations, and updates to provide accurate technical guidance.

• Process Improvement: Identify recurring issues and work with relevant teams to develop preventative measures and process improvements.

• Training & Enablement: Support onboarding and training efforts for new clients by providing technical guidance and resources.

Requirements:

• 2–4 years of experience in a technical support, helpdesk, or customer-facing engineering role, ideally in a SaaS or technology environment.

• Strong problem-solving skills with the ability to troubleshoot both software and hardware-related issues.

• Familiarity with APIs, integrations, and common SaaS configurations.

• Excellent written and verbal communication skills, with the ability to explain technical concepts in plain language.

• Experience using CRM, ticketing, or issue-tracking systems (e.g., Zendesk, Jira, HubSpot).

• Ability to work independently in a fast-paced environment while managing multiple priorities.

• A customer-first mindset with a commitment to delivering high-quality support.

What we offer:

• Competitive salary

• Employee Bonus Plan

• Medical, Dental, Vision, and 401k through Justworks

• Stock options

• Parental leave; (12-weeks maternity and 4-weeks paternity leave) because we know that being a parent is the most important job you’ll ever have.

RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.