Development Operations Associate

About Reproductive Freedom for All (Formerly NARAL Pro-Choice America)

Reproductive Freedom for All overview:

For more than 55 years, Reproductive Freedom for All has fought to protect and expand reproductive freedom —including access to abortion and contraception — for every body. We are powered by our more than 4 million members from every state and congressional district in the country, representing the 8 in 10 Americans who believe every person should have the freedom to make the best decision for themselves about if, when, and how to raise a family. 

Reproductive Freedom for All centers diversity, equity, inclusion, and justice in our organization and our work. Continuously learning from our history, we hold ourselves accountable to achieve reproductive freedom with equitable access for everybody. As the oldest and largest national membership organization primarily focused on advocating for abortion access, we organize and mobilize, galvanizing millions of people to take action to defend reproductive freedom, and shining a spotlight of accountability on bad actors who work to impose their ideological agenda on others. We also work to elect champions for reproductive freedom and advance state and federal legislation to safeguard it. For more information on Reproductive Freedom for All, please visit our website. 

About the role:

The Development Operations Associate supports the Development Department with a primary focus on accurate, timely gift processing, revenue data management, and fundraising systems. The role processes contributions across multiple revenue sources, maintains reliable donor and transaction records, supports reconciliation and reporting, and contributes to efficient, equitable donor service and process improvement.

The position requires strong attention to detail, comfort with databases and spreadsheets, and an interest in nonprofit development operations and technology. The goal is to ensure contributions are processed and acknowledged accurately and on time, with reliable data that supports stewardship, reporting, reconciliation, and the broader fundraising work of the department.

Location: Washington, D.C.

Reports to: Director, Development Operations

Positions Directly Reporting to this Position: N/A

This Position Is: Full Time, Union Level II, Non-Exempt

Salary: $50,000 - $58,000

Responsibilities:

• Own day-to-day gift processing and revenue operations, ensuring accurate and timely processing of contributions across all revenue sources, from receipt and coding through CRM entry, batch preparation, and deposit readiness;
• Process contribution and payment data, including bulk uploads, weekly ACH files, ACH and wire tracking, and accurate entry of revenue into the CRM. Ensure transactions are complete, properly coded, and processed within established financial cycles;
• Maintain accurate gift and donor records through timely data entry, record updates, attachments, and routine quality checks. Work closely with the Manager of Donor Data and Development Operations colleagues to support data integrity, reporting, and cross-team data needs;
• Support reconciliation and reporting processes by providing accurate transaction data and documentation for team workflows and Director-led coordination with the Finance Department. Help research and resolve discrepancies involving contributions, payments, deposits, and CRM records;
• Serve as a front-line technology and systems resource for Development, supporting internal tools and workflows, including Acknowledgements and In-House Contribution Processing. Help troubleshoot issues and identify opportunities to improve system use and efficiency;
• Participate in process and systems improvement efforts through team collaboration and Director-led initiatives, helping identify opportunities for automation, workflow improvements, and more efficient, scalable processing;
• Support Development Operations and cross-functional workflows by maintaining Monday.com processes, contributing to special projects and continuous improvement initiatives, and providing backup coverage for the membership inbox and phone;
• Additional duties may be assigned consistent with the responsibilities and qualifications in this job description.

Qualifications:

•  2+ years of experience in administrative or operational support;
• Proficiency in Microsoft and Google suites;
• Experience with Excel formulas;
• Familiarity with databases;
• Keen attention to detail;
• Familiarity with data uploads and field mapping;
• Ability to manage multiple projects concurrently when necessary;
• Strong interpersonal skills and the ability to work collaboratively within a department and across an organization;
• Strong writing skills;
• Excellent organizational skills;
• Demonstrated commitment to Reproductive Freedom for All's mission, values and goals;
• Demonstrated commitment to contributing to a workplace where diversity, equity, and inclusion is valued and centered in their work in general;
• Readiness and enthusiasm to make connections with people of different lived experiences;
• Experience working with underrepresented communities.

OPTIONAL: Nice-to-haves (or excited-to-learns):

• Experience in non-profit fundraising;
• EveryAction/NGP VAN experience.