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Emergency Dispatcher - Medic (Luganda Speaking)

Nairobi

Our Journey

Rescue.co is a rapidly growing tech startup revolutionizing emergency response. Our 24/7 Dispatch Center serves millions across East Africa. Our vision is to ensure emergency help is minutes away, anytime, anywhere. In the past five years, we've built a lifesaving platform and the largest ambulance and responder network in East Africa. Our platform has slashed response times by over 80%, saving countless lives.

Now, we're expanding and seeking dedicated team members to steer this next phase of growth. If you're passionate, hardworking, and ready to make a difference, join us! We're a diverse team of over 52 specialists in business, operations, software engineering, and emergency dispatch, based in Nairobi but reaching across Kenya and beyond. 

If you're passionate about making a difference during crises and can stay calm under pressure, we want you. We value teamwork, multitasking, attention to detail, and a love for new technology. Ready to bring your best to work every day, grow your career, and make a real impact? Come join us. Check out our story HERE

Our Values:

  • Consistency: We maintain high standards in everything we do.
  • Design with EQ: We create with empathy, focusing on human needs.
  • Always Questioning: We encourage curiosity and continuous improvement.
  • Alignment: We work together towards common goals.

About the role:

As an Emergency Dispatcher, you will be calm in difficult situations, the voice of reassurance, and the first critical step in delivering emergency care- within minutes! If you're passionate about making a real impact and thriving in high-stakes environments, this might be your calling to join Rescue.

🧭 What You'll Do

  • Be the first line of support: Assess emergencies quickly and send help quickly. 
  • Communicate with clarity and care: Act as the bridge between callers in distress and our emergency response teams, ensuring vital information is exchanged.
  • Offer immediate support: Guide patients and callers with medical advice before help arrives, providing calm and life-saving instructions.
  • Optimize emergency response: Use cutting-edge tools to track and deploy vehicles, ensuring we reach every patient as fast as possible.
  • Collaborate with hospitals: Keep healthcare facilities in the loop about patient condition and needs, helping coordinate smooth handovers and admissions.
  • Document the moments that matter: Log every emergency interaction on our platform to maintain transparency, traceability, and learning.
  • Learn, analyze, improve: Use call and dispatch data to uncover trends and share recommendations to make our systems even more efficient.

🧠 Who We’re Looking For

We want professionals who are calm under pressure, strong communicators, fast thinkers, and deeply empathetic. You're someone who:

  • Has a medical background (Paramedics, EMTs, Nurses, or Clinical Officers), or experience in emergency medicine, ICU/Critical Care, air evacuations, or crisis response roles.
  • Has experience in emergency medicine, ICU/Critical Care, air evacuations, or crisis response roles.
  • Knows how to make decisions in stressful situations.
  • Is fluent in English and Luganda and can communicate clearly and professionally, both verbally and in writing.
  • Is an active listener, picking up on everything relayed on a call. 
  • Can juggle multiple tasks while staying focused on what matters most.
  • Brings customer care to every interaction.
  • Is comfortable with tech and navigating new tools with ease.
  • Can type at least 35 WPM, without looking at the keyboard (blind typing required).

Bonus points if:

  • Have worked in firefighting, security, or other rapid response teams.
  • Are certified in BLS (Basic Life Support) or ACLS (Advanced Cardiovascular Life Support).

📚 Our Hiring Journey

We believe in fairness, transparency, and capability-based hiring. Here’s how we do it:

  1. Skills Assessment → You’ll take an online interactive test to demonstrate how you handle emergency calls, your typing speed, and your critical thinking in action.
  2. Meet the Team → You'll have interviews with our internal team to assess your functional fit, values, and how you work under pressure.
  3. Bootcamp (2 weeks, paid) → If you move forward, you’ll join us for an intensive, immersive, paid training and evaluation program (KES 1,300/day, at the end of two weeks). You’ll work in a simulated environment with our systems, tools, and team onsite.
  4. Final Decision → We select the highest-performing participants to join the Dispatch Team full-time.

Benefits at Rescue

Here are the benefits we offer: 

  • Paid Time Off – Because we trust you to know when you need rest.
  • Healthcare – Medical coverage for you and your loved ones.
  • Ambulance Cover & Roadside Assistance – Provided by rescue.co, so you're protected when it matters most.
  • Life Insurance – Peace of mind for you and your family.

Please note: These benefits apply to full-time employees.

How to Apply

Join us in our mission to serve and uplift our community. Apply now, and let's make a positive impact together! 

Please submit your impressive journey in a one-page PDF CV. This helps us get started more quickly. We will not review CVs longer than one page. Please highlight the most relevant experiences within a single page. 

At Rescue.co, we believe in the power of authenticity. We value you for who you are, regardless of your gender, age, ethnicity, race, sexual orientation, religion, veteran/military status, disability, or any other characteristic protected by local laws and regulations. Bring your authentic self to work!

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