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Real Property Damage Claims Adjuster

Remote · Atlanta, Georgia, United States

Description

$60,000-$65,000

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

 

About the role

  • Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. 
  • Passionate claims professional who cares about the customer and their experience.
  • Sense of urgency - at all times. That does not mean working at all hours. 
  • Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. 
  • Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
  • Anti-status quo. You don’t just wish things were done differently, you act on it.
  • Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests 
  • Gather necessary information from customers to initiate the claim and determine the appropriate course of action
  • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
  • Coordinate the repair, if necessary, for the property damage  
  • Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
  • Communicate and coordinate with involved parties regarding negotiations and settlement
  • Provide input for continuous development best practices, and process improvements

 

 

Who you are

  • Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. 
  • Passionate claims professional who cares about the customer and their experience. 
  • Empathetic. You exercise empathy and patience towards everyone you interact with. 
  • Sense of urgency - at all times. That does not mean working at all hours. 
  • Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. 
  • Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. 
  • Anti-status quo. You don’t just wish things were done differently, you act on it. 

 

What we need

We need you to do all the things typical to the role:

  • Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests 
  • Gather necessary information from customers to initiate the claim and determine the appropriate course of action 
  • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim 
  • Coordinate the repair, if necessary, for the property damage 
  • Recognize requirements for potential escalation should the loss no longer meet criteria for your handling 
  • Communicate and coordinate with involved parties regarding negotiations and settlement 
  • Provide input for continuous development best practices, and process improvements  

Requirements

  • Active insurance adjuster’s license by way of a designated home state, or home state
  • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) 
  • Experience with handling real property damage, this is not required but encouraged 
  • Minimum of 1 year experience with insurance claims and/or customer service

 

Benefits

  • Generous health-insurance package with nationwide coverage, vision, & dental
  • 401(k) retirement plan with employer matching
  • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
  • Generous family leave policy
  • Work from anywhere to facilitate your work life balance
  • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

 

Additionally, we will

  • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
  • Work toward reducing and eliminating all the administrative work from an adjuster role
  • Foster a culture of empathy, transparency, and empowerment in a remote-first environment


At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

 

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