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Auto Damage Claim Resolution Specialist

Remote · Atlanta, Georgia, United States

Description

$60,000-$65,000

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

 

About the role

We are seeking a highly organized and customer-focused Auto Damage Resolution Specialist to join our team. The successful candidate will be responsible for speaking to customers on the phone, educating and helping the customer work through their loss, and to quickly bring it to resolution. Your role will also be responsible for handling an inventory of claims from the time you are assigned the new loss through resolution. In addition, you will collaborate closely with leadership to give feedback and identify technology and process improvements. 

 

Who you are

  • Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. 
  • Passionate claims professional who cares about the customer and their experience. 
  • Empathetic. You exercise empathy and patience towards everyone you interact with. 
  • Sense of urgency - at all times. That does not mean working at all hours. 
  • Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. 
  • Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. 
  • Anti-status quo. You don’t just wish things were done differently, you act on it. 

 

What we need

We need you to do all the things typical to the role:

  • Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests 
  • Gather necessary information from customers to initiate the claim and determine the appropriate course of action 
  • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim 
  • Coordinate with auto appraisers, review an estimate, and review for appropriate settlement  
  • Recognize requirements for potential escalation should the loss no longer meet criteria for your handling 
  • Communicate and coordinate with involved parties regarding settlement agreements
  • Provide input for continuous development best practices, and process improvements 

Requirements

  • Active insurance adjuster’s license by way of a designated home state, or home state
  • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) 
  • Experience with handling auto damage losses, this is not required but encouraged 
  • Minimum of 1 year experience with insurance claims and/or customer service

Benefits

  • Generous health-insurance package with nationwide coverage, vision, & dental
  • 401(k) retirement plan with employer matching
  • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
  • Generous family leave policy
  • Work from anywhere to facilitate your work life balance
  • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

 

Additionally, we will

  • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
  • Work toward reducing and eliminating all the administrative work from an adjuster role
  • Foster a culture of empathy, transparency, and empowerment in a remote-first environment


At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

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