Back to jobs
tags.new

Total Loss Resolution Team Lead

Remote · Atlanta, Georgia, United States

Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

As a Team Lead at Reserv, you will be a working leader providing support to a Claims Manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work completed by Commercial Total Loss Auto Claims adjusters. We are looking for your background and experience to drive operational effectiveness, particularly through leveraging technology and analytics to improve efficiency and performance.

You will serve a critical role with the team, the customers, and the client. This role balances management responsibilities with individual contributor responsibilities when volume dictates the need for hands-on claim support.

Who you are

Highly motivated, growth-oriented, impactful, and influential
Claims professional with a strong track record of success in commercial auto claims adjudication
Strong leader with formal management experience or a demonstrated history of peer and project leadership
Tech-oriented and excited about building a technology-driven claims organization while delivering excellent service
Passionate claims professional who cares deeply about their team, the customer, and the overall claims experience
Empathetic leader who exercises patience and understanding in all interactions
Strong sense of urgency without the expectation of working at all hours
Creative thinker who challenges assumptions and finds innovative ways to leverage technology and team strengths
Curious and inquisitive, seeking to understand the full picture in order to make sound, timely decisions
Problem solver with the ability to dive into details while maintaining focus on the bigger picture
Anti-status quo mindset — you don’t just want change, you act on it
Communicative and comfortable with phone-based interactions throughout the claims process
And yes, a sense of humor — because claims are hard enough already

What we need

We need you to do all the things typical to the role:

Demonstrate flexibility by moving between claims handling, coaching, and feedback
Maintain agility with the ability to pivot priorities quickly
Consistently achieve or exceed goals while overcoming obstacles
Implement and maintain best practices for claims handling, including intake, investigation, evaluation, settlement, and recovery
Align team performance with client and customer expectations
Serve as a resource for escalated claims
Foster a positive work environment that promotes teamwork and professional development
Attract, hire, retain, and help train high-performing team members in partnership with leadership
Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise on claim trends and loss mitigation

Job Duties

Serve as backup leader when the Manager is out of office
Manage and support direct reports
Oversee onboarding tasks, system access, and new hire cultural immersion
Act as a subject matter expert for first-line questions, escalations, and roundtable discussions
Exercise increased reserve and payment authority and assist with moderate claim reviews
Identify trends and discussion topics for team huddles and Elevated Claims Experience workshops
Serve as a Customer Obsession Champion by advocating for a customer-centric mindset across the organization

Requirements

Minimum of 5 years of commercial total loss experience focused on transportation claims adjusting, ideally including:
Total Loss adjusting
First-party Comprehensive and Collision
Third-party Property Damage Liability
Ride Share (TNC/Livery) experience (required)

2+ years of leadership experience, preferably in a remote environment
Comfortable with technology and eager to evolve claims systems and processes to drive efficiency and better outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Strong integrity, ethics, and accountability when handling sensitive and confidential information
Bachelor’s degree preferred (lack of one should not prevent you from applying if other qualifications are met)
Active adjuster license required — resident state license if available, otherwise a Designated Home State (DHS) license

Benefits

Generous health-insurance package with nationwide coverage, vision, and dental
401(k) retirement plan with employer matching
Competitive PTO policy — we want our employees refreshed, healthy, and energized
Generous family leave policy
Work from anywhere to support work-life balance, paired with regular corporate retreats to build culture and connection
Apple laptop, large second monitor, and additional quality-of-life equipment — technology should make your job easier, not harder

Additionally, we will

Listen to your feedback to improve the long-standing challenges of the adjuster and claims role
Work toward reducing and eliminating administrative burden for adjusters
Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity and believe that a variety of perspectives drives innovation and success. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you!

Create a Job Alert

Interested in building your career at Reserv? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Reserv’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.