Subrogation Specialist

Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

As a Subrogation Specialist at Reserv, you will oversee and manage day-to-day subrogation activity handled by third-party partners. You will serve as the tactical point of coordination for all subrogation workflows, ensuring timely demands, negotiations, documentation, and recoveries. You will also play a strategic role in advancing our subrogation operations by identifying process opportunities, enforcing vendor accountability, collaborating with claims and legal teams, and helping ensure consistent execution standards across programs. This role blends hands-on oversight with operational coordination to support Reserv’s long-term goals for recovery performance and client satisfaction.

Who you are

• Operationally strong and comfortable managing detailed workflows from start to finish.
• Passionate about recovery outcomes and motivated to improve them.
• A clear and confident communicator who works well with internal teams and external partners.
• Proactive and accountable where you drive follow-through without being asked.
• Tech-friendly and eager to use dashboards, claims systems, and data to guide decisions.
• Adaptable and resilient in a fast-paced and evolving environment.
• Positive and pragmatic. Subrogation is complex and you stay steady under pressure.

What we need

We need you to do all the things typical to the role:

• We need you to take ownership of subrogation coordination, tactical execution, and long-term strategic thinking, including:
• Serving as the primary point of contact for all third-party subrogation vendors.
• Monitoring vendor workflows, meeting deadlines for demands, negotiation activity, and how escalations are handled.
• Tracking open subrogation files, recovery status, aging demands, and follow-up cycles.
• Reviewing vendor documentation, correspondence, and recovery outcomes for accuracy and completeness.
• Ensuring vendors meet Reserv expectations for responsiveness, process consistency, and cycle time performance.
• Working with claims teams to ensure complete and accurate referral information is provided to vendors.
• Identifying performance gaps, service issues, or missed opportunities and driving remediation with vendors.
• Maintaining subrogation reporting including recovery trends, cycle time visibility, and vendor performance metrics.
• Supporting internal partners in claims, legal, and operations by providing clear updates, insights, and data on subrogation.
• activity.
• Recommending improvements and alignment opportunities across vendors to strengthen recovery performance.

Requirements

• Bachelor’s Degree or equivalent experience in claims, subrogation, operations, or a related field.
• Two to four years of experience in subrogation, auto property damage, casualty, or similar claims work.
• Strong understanding of liability, comparative negligence, and recovery principles.
• Experience working with or coordinating external subrogation partners is preferred.
• Highly organized with strong attention to detail and follow-through.
• Excellent written and verbal communication skills.
• Experience with claims systems, arbitration forums, or subrogation workflows.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!