IT Helpdesk

About Us

At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management.

Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations. 

Guided strongly by our mission and four core values - transparency, excellence, grit, and humility, our culture uniquely blends many different backgrounds, experiences, and skills from across industries and geographies - all focused on helping our clients and partners stay ahead of the bad guys. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one. 

Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Los Angeles, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agents and security services through its expert security team.  

You are the engine room of our productivity, ensuring our team has the tools, access, and uptime they need to build the future of cyber resilience without hitting a single speed bump.

About the Role

We don’t do "clunky" IT. In this role, you’ll own the end-to-end technology experience for our New York team. You aren't just closing tickets; you’re the go-to expert for our Apple-first environment, our SaaS stack, and our physical office infrastructure.

Based in our NYC office on a hybrid schedule, you’ll handle everything from high-touch onboarding for new hires to managing our MDM (Jamf) and identity tools (Okta). You’ll work closely with the business, solving technical headaches before they become bottlenecks. We move fast, and we need an IT partner who can keep pace, automate the repetitive stuff, and keep our security posture airtight.

What We’re Looking For

• The Apple Expert: You have 3+ years of experience and live in the macOS ecosystem. You know Jamf and Apple MDM like the back of your hand.
• A Problem Solver, Not a Script Reader: You can translate complex technical issues into plain English for anyone in the company. You’re human, approachable, and fast.
• SaaS Savvy: You’re comfortable navigating the "big hitters"—Google Workspace, Okta, Slack, and Zoom. You don’t just use them; you optimize them.
• Security-Minded: You understand that IT and Cyber Security are two sides of the same coin. You take data privacy (GDPR, CCPA) seriously and bake compliance into every workflow.
• Startup DNA: You thrive in high-growth environments where "that’s not my job" isn't in your vocabulary. You’re ready to grow your scope as we scale the company.

Why Join Us?

• Impact Over Maintenance: You aren’t just maintaining legacy systems; you’re building a modern, frictionless IT experience for a world-class team.
• A Seat at the Table: At Resilience, IT isn't a back-office afterthought. You are a key player in our ability to ship products and support our clients.
• Growth at Speed: As we grow, your role grows. You’ll have the opportunity to lead mid-to-large scale infrastructure projects and learn from senior IT leaders.
• Zero Ego: We’re a grounded, ambitious team. We value your expertise, your bias to action, and your ability to get things done.

What Resilience Offers You

Innovative company culture

Flexible work schedules

Family paid leave

Paid healthcare for employees

401k/Pension

Professional development & career advancements

Flexible paid time off

Employee referral bonus

Accommodations and Accessibility

We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please let your recruiter contact know.

Beware of Job Scams

Resilience is excited to welcome talented individuals to explore career opportunities with us. However, we urge you to stay vigilant against recruitment scams where fraudsters may impersonate our company. We will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All job applications must be submitted through our official platform at greenhouse.io , and interviews will only take place via approved Resilience accounts. If you receive suspicious outreach or have concerns, please let your recruiter contact know. Thank you for helping us maintain a safe and secure recruitment process.