Product Operations Manager

About Us

At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management.

Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations. 

Guided strongly by our mission and four core values - transparency, excellence, grit, and humility, our culture uniquely blends many different backgrounds, experiences, and skills from across industries and geographies - all focused on helping our clients and partners stay ahead of the bad guys. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one. 

Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Los Angeles, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agents and security services through its expert security team.  

Resilience is seeking a Product Operations Manager to scale how our product development organization operates as we grow.

In this role, you'll design and maintain product operations, documentation, and knowledge infrastructure that enable Engineering, Product, and Design to work effectively together, ensuring teams can find information quickly, coordinate cross-functionally effectively, and deliver products without unnecessary friction.

The ideal candidate brings strong program management experience, systems thinking, and the ability to influence without authority. They are comfortable operating in ambiguity and taking ownership of cross-functional problems that do not have predefined solutions.

Key Responsibilities

Product Operations & Process Management

• Design and implement cross-functional workflows that reduce friction and increase predictability across Engineering, Product, and Design
• Own and improve core product processes:
• Quarterly planning cycles
• Request tracking/intake and prioritization
• Cross-functional collaboration processes
• New product introduction
• Partner with product and engineering leadership to identify existing processes that create bottlenecks or unnecessary overhead and develop scalable solutions
• Build lightweight measurement frameworks to understand process effectiveness, inform tradeoffs, and guide continuous improvement

Knowledge Management & Documentation Writer

• Write and improve documentation across product documentation and process documentation (how we work, decision frameworks, planning templates, etc)
• Establish and maintain the information architecture for product development documentation
• Reduce reliance on tribal knowledge by building clear, trusted sources of truth
• Partner with Engineering and Product teams to ensure release notes, technical documentation, and product updates are clear, consistent, and accessible
• Drive adoption of documentation standards and practices across the organization

Qualifications

Required Qualifications

• Up to 5 years of experience designing and owning cross-functional programs from inception to delivery in a fast-paced B2B SaaS or startup environment
• Demonstrated experience partnering with Engineering, Product, and Design teams to enable effective delivery of complex products
• Strong program management skills including stakeholder management, managing competing priorities, and driving outcomes without formal authority
• Excellent writing and editing abilities with talent for making complex topics clear and accessible to different audiences
• Comfort operating in ambiguous environments, able to shape problems that aren't fully defined and propose structured solutions
• Strong communication and influencing skills across technical and non-technical stakeholders

Preferred Qualifications

• Experience working with modern productivity and AI-enabled tools
• Hands-on experience with planning and documentation platforms (e.g., Jira, Confluence, Notion, Linear, Airtable)
• Experience in cybersecurity, risk, insurance, or other regulated or highly technical industries
• Familiarity with agile product development methodologies
• Background in technical writing or developer documentation for technical audiences

 

What Resilience Offers You

Innovative company culture

Flexible work schedules

Family paid leave

Paid healthcare for employees

401k/Pension

Professional development & career advancements

Flexible paid time off

Employee referral bonus

Accommodations and Accessibility

We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please let your recruiter contact know.

Beware of Job Scams

Resilience is excited to welcome talented individuals to explore career opportunities with us. However, we urge you to stay vigilant against recruitment scams where fraudsters may impersonate our company. We will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All job applications must be submitted through our official platform at greenhouse.io , and interviews will only take place via approved Resilience accounts. If you receive suspicious outreach or have concerns, please let your recruiter contact know. Thank you for helping us maintain a safe and secure recruitment process.