Resonate is a leading provider of high-quality, AI-powered consumer data, intelligence, and technology, empowering marketers to create a more personalized world that increases customer acquisition and lifetime value. Our SaaS platform, Ignite, and our Data-as-a-Service (DaaS) offerings provide unparalleled insights into consumer motivations, values, and behaviors, enabling our clients to connect with their target audiences in more meaningful and effective ways. We are a dynamic and fast-growing company seeking passionate and innovative individuals to join our team!
As we continue to grow, we are looking for a high-performing Account Manager - Brand who understands the marketing landscape, speaks the language of strategy and data, and brings urgency, discipline, and a passion for partnering with senior brand leaders to drive transformation. You will be a trusted partner to CMOs, insights executives, and marketing decision makers, helping them navigate complex challenges, uncover new opportunities, and use Resonate’s intelligence to deliver measurable results.
You will be an individual contributor responsible for a defined portfolio of major brands. You will guide clients through complex decisions, strengthen strategic relationships, and identify the paths that support long-term success. You will build and maintain a healthy pipeline, lead thoughtful and consultative conversations, and develop partnerships that create measurable value.
This is a high-impact role that places you directly in the room where decisions are made and where your insight and leadership influence brand strategy, client outcomes, and ongoing growth.
Key Responsibilities
- Lead strategic relationships across a portfolio of major brand clients
- Serve as a thought partner to CMOs, insights executives, and senior marketers
- Identify new growth opportunities and advise clients on how to use Resonate to capture them
- Translate complex marketing challenges into clear, data-driven solutions
- Lead quarterly business reviews that highlight progress, impact, and new paths forward
- Partner closely with Sales to design and close expansion opportunities tied directly to client value
- Track account health, adoption, and usage to anticipate risks before they surface
- Provide accurate renewal and expansion forecasts in Salesforce
- Build trusted, long-term relationships with senior brand and marketing leaders
- Represent Resonate at client meetings and industry events, with travel expected at approximately 10–20%
Qualifications & Experience Requirements
- Five or more years of account management or customer success experience in SaaS, data, or MarTech
- Demonstrated success renewing and expanding enterprise accounts with six- or seven-figure value
- Strong executive presence and confidence engaging senior brand leaders
- Consultative style with an ability to connect solutions to measurable business impact
- History of disciplined forecasting, account planning, and pipeline management
- Curiosity, drive, and a growth mindset focused on continuous improvement
Personal Success Characteristics
- Passion for helping major brands understand their audiences and make smarter decisions
- Commitment to ownership, momentum, and consistent execution
- Genuine curiosity about client challenges and a desire to uncover new opportunities
- Resilience and adaptability in fast-paced environments
- Energy for collaboration and shared success within a performance-oriented culture
Why This Role Matters Now
The pace of change in brand marketing continues to accelerate. Senior marketing leaders are under increasing pressure to deliver sharper insight, faster personalization, and measurable performance. Brands that cannot make confident, data-driven decisions risk falling behind in competitive markets. Resonate gives brand teams a real-time, AI-powered foundation to understand their audiences, shape strategy, and activate with precision.
This role is your opportunity to help major brands navigate that pressure by guiding them toward smarter decisions and stronger outcomes.
Resonate Attributes
At Resonate, we care about more than your experience on paper. We look for teammates who bring the right mindset and ways of working to help us do great work, together. The Resonators who thrive here embody these qualities:
- Proactive Problem-Solving: You spot challenges early and take initiative to solve them.
- Ownership: You take initiative, follow through, and hold yourself accountable.
- Collaboration: You value working with others and building strong, respectful relationships.
- Adaptability: You stay steady through change and adjust when needed.
- Growth Mindset: You’re open to learning, feedback, and trying new things.
- Customer Focus: You keep the end user in mind and aim for impact.
- Clear Communication: You express ideas simply and listen to understand.
- Integrity & Empathy: You act with honesty and consider the people around you.
- Strategic Thinking: You focus on what matters most and work with purpose.
- Drive: You show up motivated and ready to move things forward.
- Readiness: You bring the skills to contribute meaningfully from day one.
These attributes are the foundation of how we work and grow together!
Benefits
Besides the opportunity to work alongside smart, fun, and hard-working colleagues at Resonate, you'll also enjoy uncapped growth potential, the chance to have a meaningful impact on the company, and the opportunity to work on cutting-edge, AI-powered marketing data and identity solutions that are forever changing the industry. From a competitive 401(k) match to an Open PTO policy that encourages real time off, we’re committed to creating an environment where our team members can thrive both inside and outside of work. Our comprehensive benefits package is designed to meet the diverse needs of our employees and their families. A full list of benefits is shared with candidates following their initial conversation with our HR team, so you’ll have a clear understanding of the support and resources available to you as part of the Resonate team.
Location
At Resonate, we take a remote-first approach to work, offering a flexible environment that empowers our team to collaborate seamlessly across different locations. While we embrace remote work, we also encourage thoughtful and intentional in-person collaboration to foster connection and teamwork when needed. Whether you're working from home or joining us in one of our state-of-the-art offices, you'll have the tools and resources you need to succeed.
Resonate is headquartered in Reston, VA, with offices in New York City and Washington, D.C.
Our EEO Statement:
Resonate is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outline by federal, state, or local laws.
Find out more about our story at www.resonate.com.
