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Employee Experience Manager
About the company
ResortPass is completely redefining what it means to be a guest at a hotel. By offering day access to luxury hotel experiences, including breathtaking pools, private beaches, deluxe spas, and more, ResortPass allows people to escape – without ever leaving town. If you’re moved to contribute to our vision, we’d love your help.
Our growing team of innovative tech and hospitality experts has partnered with over 1,800 leading hotels and resorts including Ritz-Carlton, Four Seasons, Westin, and Fairmont. We’ve connected over 3 million people with relaxation and luxury in their own neighborhoods, making rest more mindful, togetherness more meaningful, and escape more accessible. Fresh off a Series B $30M raise, co-led by Declaration Partners and 14W with additional investment from previous investor Charles River Ventures, and new investors Endeavor, Jessica Alba, Adam Grant and others, ResortPass is at the beginning of creating a new category of hospitality.
If you’re somebody who craves efficiency, enjoys working with a variety of different people, considers organization and attention to detail as a matter of course, and, most importantly - loves to create safe, fun and exciting environments for themselves and for others - this role might be a great fit for you!
At ResortPass, we believe our people are our greatest asset. This role is at the intersection of office management, executive and team support to ensure smooth daily operations and efficient support for the entire organization. Key responsibilities include overseeing office functions, managing supplies and vendor relationships, and maintaining a clean, organized workspace.
On the executive support side, the position requires handling calendars, scheduling meetings and travel, and aid in managing day-to-day communications. Additionally, the role supports executives with sensitive People-related tasks, research, and data compilation while maintaining confidentiality. Finally, you will be expected to manage certain aspects of our HRIS platform (Gusto), helping to assist employees with questions regarding their payroll and benefits to ensure ongoing employee satisfaction.
We are looking for someone who is located in or near the NYC area where our in office culture works day-to-day. The base salary for this role will range from $80,000 - $90,000 per year, plus equity, commensurate with experience.
Office Management
- Daily Operations: Oversee office functions to ensure a productive environment.
- Supplies Management: Maintain inventory and order office supplies as needed.
- Facility Coordination: Ensure the office space is clean and organized.
- Vendor Relations: Manage relationships with vendors for maintenance and supplies.
- Budget Oversight: Assist in tracking expenses and preparing financial reports.
Employee Support
- Culture and Values Csar: You will be acting point person for all company-wide and function-specific events, both educational and fun-related, ensuring that the day-to-day employee experience is punctuated with enjoyable non-work activities
- Management of and coordination with our HRIS platform, Gusto, with an ability to be prepared to answer employee questions related to payroll and provided benefits
- Coordinate and keep company timely with any compliance-related issues that arise
Executive Support
- Calendar Management: Schedule appointments, meetings, and travel for CEO
- Project Assistance: Support executives with research, data compilation, and presentations.
- Confidentiality Maintenance: Handle sensitive information discreetly.
- 4+ years in a fast-paced, early stage start up environment in an Operations, Facilities or Executive Assistant role
- Comfort managing multiple tasks from a variety of stakeholders with a high attention to detail
- A personality that craves problem-solving: you’re great at identifying issues proactively before they become a problem, and are solutions-oriented
- Crazy organized: you love a spreadsheet, aren’t afraid of new projects because you know you can stay on top of them, and enjoy working with a variety of people and inputs
- Communication Skills: Strong written and verbal abilities for effective interactions.
- Technical Proficiency: Familiarity with office software
- Financial Acumen: Basic knowledge of budgeting and expense management.
- Problem-Solving Skills: Identify issues proactively and implement solutions.
Benefits
- Health, Dental & Vision — We're deeply invested in the health and well-being of our team and are proud to contribute to the monthly premiums of these insurance plans.
- Stock Option Plan — We offer employees the opportunity to become part-owners in our mission. Let’s redefine what it means to be a guest, together.
- 401k plan — Save for your future with a 410k plan offering.
- Unlimited Paid Time Off (PTO) — Enjoy life away from work to be inspired and fully recharge with unlimited paid time off.
- Paid parental leave
- Commuter benefits
- Annual ResortPass credit — Our mission is to bring delight and relaxation to people around the world; including our employees! Access private beaches, deluxe saunas, awesome pools, and much more with your annual credit.
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