Full time
₱40,000 – ₱45,000 per month (PHP)

Description:

Our mission is to help customers save time and money when purchasing commercial kitchen equipment and supplies by providing a customer-centric shopping experience and leveraging our industry buying power.

We are looking for a proactive and detail-oriented Customer Service Agent to support our Amazon and 3rd party marketplace operations. This role will focus on handling customer inquiries, resolving issues, and ensuring a seamless post-purchase experience across platforms such as Amazon, Walmart, and other marketplaces.

The ideal candidate has strong experience in e-commerce customer service, is highly responsive, and is comfortable navigating multiple systems while maintaining a high level of professionalism and accuracy.


Skills and Requirements:

• Minimum 5+ years of experience in customer service, preferably in e-commerce or marketplace support.

• Experience handling Amazon Seller Central or other marketplace platforms is required.

• Bachelor’s degree preferred.

• Excellent verbal and written English communication skills.

• Strong problem-solving and conflict resolution skills.

• Highly organized and detail-oriented.

• Ability to multitask and manage a high volume of customer inquiries.

• Tech-savvy with the ability to quickly learn new tools and systems.

• Experience with CRM tools, helpdesk systems, or ticketing platforms is a plus.

• Shopify or other e-commerce platform experience is a plus.

Responsibilities and Duties:

• Handle customer inquiries, complaints, and requests from Amazon and other 3rd party marketplaces.

• Manage and respond to messages via Amazon Seller Central and other platforms in a timely and professional manner.

• Resolve order issues including refunds, returns, replacements, and shipping concerns.

• Coordinate with internal teams such as warehouse, logistics, and sales to resolve customer concerns.

• Maintain accurate records of customer interactions and transactions.

• Monitor customer feedback and reviews, addressing issues to maintain high seller ratings.

• Ensure compliance with marketplace policies and guidelines.

• Identify recurring issues and suggest process improvements to enhance customer experience.

• Stay up to date with product knowledge, company policies, and marketplace updates.

US Based Hours Requirement:

This position is fully remote, offering flexibility to work from any location. However, due to the fast-paced nature of our operations, we require strict adherence to 9:00 AM to 5:00 PM EST working hours. This ensures real-time collaboration with internal teams and prompt responses to customer inquiries. Aligning with US hours is essential to maintaining our service standards and operational efficiency.

Why work with us?

We truly believe that what you do and where you work matters. The opportunity to grow and build meaningful relationships in a collaborative and supportive environment makes it fulfilling and exciting to come to work each day.

Perks:

● Virtual position with flexible work environment
● Special pricing on all our commercial kitchen equipment and supplies
● Expert training and company-paid continual education opportunities

Benefits:

● Competitive salary
● Competitive bonus structure
● Medical, vision, and dental coverages (credit available)