Salesforce Administrator, What Works Cities

Organization: Results for America 

Role: Salesforce Administrator, WWC

Location: Remote/flexible, within the United States

Organization Overview

Results for America (RFA) is the leading, national nonprofit organization helping policymakers at all levels of government harness the power of evidence and data to solve the world’s greatest challenges. Our mission is to make investing in what works the “new normal,” so that, one day, all government leaders use rigorous evidence and quality data to inform important policy and funding decisions. We believe that data-driven and evidence-based policy decisions should be used to increase the impact of the over $2 trillion that governments spend annually to open opportunities and advance economic mobility. 

Department Overview 

This position is housed within the What Works Cities team, with joint reporting responsibilities to the Technology & Impact Systems (TIS) Team:

What Works Cities

At Results for America, one of our flagship local initiatives is What Works Cities (WWC), a Bloomberg Philanthropies-funded initiative that helps city governments across the country improve residents’ lives by using data and evidence effectively to tackle pressing challenges. To accomplish this, we work directly with city leaders and staff through coaching and implementation support, a range of online and in-person learning opportunities, and a growing professional network. This support is guided by What Works Cities Certification, the first-ever international standard of excellence for data-driven, well-managed local government.

What Works Cities Certification assesses cities based on their data-driven decision-making practices, such as whether they are using data to set goals and track progress, allocate funding, evaluate the effectiveness of programs, and achieve desired outcomes from contracts with outside vendors. The program also measures whether cities are publicly and transparently communicating about their use of data and evidence. By aspiring toward Certification and implementing the best practices outlined in the program’s criteria, cities across the country are more effectively delivering results for residents. What Works Cities Certification also serves as an international recognition program, which celebrates and accelerates the use of data and evidence in local governments by rewarding achievements and providing a clear path to excellence. Since our launch in 2015, we have helped more than 300 cities make progress on their most pressing issues, from health and public safety to homelessness and blight.

With the upcoming 10 year anniversary of What Works Cities, the initiative is entering an exciting phase. The initiative will continue to scale throughout North, Central and South America, adding to the milestone 100 Certified city total, while exploring other regional markets. The initiative is designing new and innovative ways for cities to engage and build capacity within the WWC network from starting their path towards Certification to deeper engagement with Certified cities. The focus will be on how to ensure the What Works Cities Standard and its corresponding Criteria and best practices related to good, well managed local government are elevated globally, embedded into key institutions as well as continues to refine its model based on consistent research and evaluation. 

TIS (Technology & Impact Systems) Team

This team manages RFA’s technology and data functions to support robust data infrastructure, insightful analyses, and meaningful impact measurement.  This team ensures seamless system integrations, data integrity, and accessibility to drive evidence-based decision making orgwide.  Core team functions include:  tech infrastructure, designing tools for data analytics and visualization, and collaborating on metrics linking program outcomes to population-level impact.  By providing innovative data solutions, the TIS team empowers RFA to translate data into actionable insights to advance its mission

Position Overview 

Results for America is seeking an outcomes-driven professional, who works well in a virtual team environment, to join the What Works Cities team. We are looking for a dynamic, detail-oriented, and strategic leader to guide the deeper functionality and integration of Salesforce and other platforms into the WWC team’s daily operations to strengthen program delivery, impact reporting and identify development efficiencies to create a stronger team, city partner, and vendor experience.  We seek a candidate who will be a leading thought partner on the WWC team as they seek to innovate and create a seamless internal and external user experience. 

Travel up to 20% annually may be required.

This is a full time, exempt position, based in a home office anywhere within the U.S.

Position Reporting Relationship 

This position will report to the Managing Director of What Works Cities initially, along with the Vice President, Technology & Impact Systems (TIS) team.

Position Responsibilities 

The responsibilities of the Salesforce Administrator, What Works Cities will fall into 3 main categories: Salesforce Administrative Support; Salesforce Database and Report Development; and System and Platform improvement advisor. Specific details include, but are not restricted to, the following:

Salesforce Administrative Support (40%)

• Provide direct support to cities, WWC partners, and vendors to troubleshoot any issues that arise with the What Works Cities online Assessment Portal and Community Forum platform;
• Design, implement, and maintain advanced automation solutions related to WWC in Salesforce, primarily using Flow, to streamline processes and improve efficiency;
• Oversee and maintain existing WWC’s Salesforce integrations with third-party applications and internal systems, ensuring data integrity, security, and optimal performance;
• Lead on all aspects of WWC user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules;
• Facilitate new WWC user and ongoing user training to ensure the What Works Cities team is well versed in Salesforce;  
• Develop and maintain technical documentation to inform system and platform decision-making; and
• Manage the WWC Salesforce Sandbox environment.

Salesforce Database and Report Development (40%)

• Ensure all data collected by the WWC team is integrate-able into RFA’s primary data management solution (i.e. Salesforce). Where needed, strategically advise and provide recommendations for other database solutions and integration capabilities that support development while aligning with the goals of the primary data management solution;
• Provide direct Salesforce support and maintenance for all programmatic and data collection & retrieval needs across the WWC  initiative;
• Lead on building  and refining WWC dashboards and reports in Salesforce to support both program, progress-tracking, and impact-related needs; and 
• Support implementation of WWC’s core program, including the rollout and ongoing maintenance of the Assessment Portal and Community Forum, including Salesforce NPSP, Tableau CRM, Experience Cloud, multiple language support, integration with the Higher Logic platform, etc). 

System and Platform Technical Advisor (20%)

• Collaborate with WWC leadership to determine whether there are process or structural improvements necessary to WWC’s data management system to ensure efficient and accurate collection, storage, and usage of all WWC data; 
• Serve as a cross-team strategic thought partner to highlight opportunities to leverage existing system and platform development as well as identify risks;  
• Proactively conduct system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer; 
• Participate in RFA-wide working groups to ensure collaboration and data integration aligns with the WWC initiative and tools; and  
• Act as an advisor on current and future WWC system and platform vendors.

Experience, Competencies, and Qualifications

The ideal candidate will have the following qualifications, as well as an alignment with Results for America’s mission and organizational values:

Experience and Qualifications

• 8-10 years of relevant work experience and Bachelor’s degree
  • Salesforce Certified Administrator
  • At least 3 years Salesforce administration, including Sales Cloud and Experience Cloud;
  • Prior experience/facility with CRM analytics and data visualization, including dashboard and dataflow creations (Tableau preferred);
  • Prior experience managing Experience Cloud developers/vendors on bug resolutions and enhancement solutions
• Required: 
• Tech stack prior experience:  Tableau, Data Loader, Workbench, or similar
• PMP/Lean Six Sigma Certification valued
• Proven experience in project management and business transformation processes, helping teams and orgs adopt new tech stack tools:  Google Suite, Asana, Salesforce and Tableau 
• Familiarity with any of the following topics valued: data management and governance practices, data analytics, organizational performance management
• Prior work experience within government agencies and/or nonprofits valued

Competencies/Skills

• Outcomes oriented; Exhibits a strong work ethic and solid organizational skills, including attention to detail, time management, and the ability to manage and coordinate simultaneous projects and successfully prioritize among multiple tasks
• Self-starter with the ability to work independently in a fast-paced workplace & delegate laterally to teammates or external consultants to achieve project milestones 
• Strong and versatile oral, analytic, and written communication skills
• Adept at communicating technical concepts with non-technical audiences and translating business needs into technical solutions
• Demonstrated ability to communicate and collaborate effectively across teams and with groups of internal & external stakeholders
• A commitment to Results for America’s mission and vision, and
• Respect for Results for America’s organizational values.

Salary and Benefits

Results for America offers a compensation package that includes:   

• A competitive base salary commensurate with relevant work experience; and
• A benefits package that includes choice in medical plans; dental/vision coverage; paid time off; a 403b retirement plan with employer contribution.  

The salary range for this position is $95,693 - $114,365.

New hires are typically brought into the organization at a salary between the range minimum and the salary range midpoint depending on qualifications, internal equity, and the budgeted amount for the role.  

How to Apply

• To apply for this position, please complete and submit all information in the Greenhouse application.
• RFA is an equal opportunity employer that values/celebrates diversity and that follows a policy of making all employment decisions and personnel actions without regard to race, color, religion, national origin, sex, age, marital status, partnership status, personal appearance, sexual orientation, gender identity or expression, genetic information, family responsibilities, matriculation, political affiliation, disability, status as a victim of domestic violence, sexual offenses or stalking, military status, veteran status or any other category protected under federal, state or local law.
• Applicants for employment with RFA must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.