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Technical Writer

Remote

ABOUT RETOOL

Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. 

At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. 

Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! 

WHY WE’RE LOOKING FOR YOU 

Developers spend a lot of their time building internal tools using numerous frameworks and technologies. At Retool, we're focused on empowering these developers to build more resilient, powerful internal apps in a fraction of the time.

Retool combines the simplicity of a drag-and-drop interface with the flexibility of code-based customization. Developers visually assemble a highly polished UI using components for different data types, integrate almost any data source, and write SQL and JavaScript to connect everything seamlessly.

Since developers can build almost anything on Retool, our documentation needs to be just as flexible. Retool's products and features combine different concepts and technologies—frontend development, API and database interactions, on-premise deployment, and more. We strive to produce instructional, reference-based, and in-app documentation that makes Retool easy to use while demonstrating its limitless potential.

WHAT YOU'LL DO

As a technical writer, you'll produce high-quality and engaging content that unlocks the full potential of Retool and helps developers succeed. In addition, you'll work closely with engineers to document new products and features, identify opportunities to improve Retool’s documentation experience and collaborate with user-facing teams and other content creators.

You'll also be an early member of our fast-growing documentation team, where you'll have significant influence in shaping our processes, objectives, culture, and growth.

IN THIS ROLE, YOU WILL:

  • Document new products and features, from instructional guides and API descriptions to in-app content
  • Develop new processes and guidelines that help us produce high-quality and effective documentation
  • Maintain our documentation and ensure it best helps our customers, and reflects well on our brand and product
  • Expand the concept of documentation beyond written content that caters to different learning styles
  • Advocate for the documentation experience and push the team forward with improvements to content creation, tooling, and analysis

THE SKILLSET YOU'LL BRING:

  • 4+ years of experience writing technical documentation, ideally at a fast-growing startup
  • Proficient writing and editing skills, with experience using and defining style guidelines
  • Ability to understand technical concepts quickly and communicate them clearly
  • A track record of researching, planning, and writing content, developing effective information architecture, and collaborating cross-functionally with stakeholders to deliver on documentation needs
  • Can thrive in ambiguity, independently prioritize work based on user needs and business goals, and be an advocate for the documentation experience
  • A user-first mindset, with an interest in talking with customers and collaborating with stakeholders to make sure we're meeting the needs of our users
  • Proficient with Markdown and git-based documentation (“docs as code”) workflows
  • Experience or understanding of REST or GraphQL APIs, and SQL databases
  • Exposure to JavaScript and SQL

For candidates based in the United States, we have three geographic pay zones. For this role, the pay range(s) for this role in each zone is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles.

This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. 

Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Tier 1

$101,800 - $177,700 USD

Tier 2

$86,500 - $151,000 USD

Tier 3

$71,300 - $124,400 USD

Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!

Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.

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