Operations and Service Manager - Charging Operations

About Revel

Revel's mission is to accelerate EV adoption in cities by providing the infrastructure and services that make it easy to go electric. Revel operates the nation's first all-electric rideshare service, which delivers thousands of rides across New York City every day. Revel is also the leading public fast charging provider in New York, with stations in Manhattan, Brooklyn and Queens, and more on the way. Founded in Brooklyn in 2018, Revel first began as a shared electric moped platform and has since grown to be a top partner for big cities pursuing an electric vehicle future — first in New York, with other markets to come soon.

Our Operating Principles

Revel’s Operating Principles represent who we are, how we act, and what we believe. They define our culture. 

Empathy. We seek to understand the experiences and perspectives of each other, our customers and the communities where we operate. 

Ownership. We are excited by big challenges and care deeply about our work. We empower and rely on each other and hold ourselves to a high standard.

Humility. We take our work seriously but not ourselves. We’re approachable, curious, and know we have a lot to learn. 

Adaptability. We expect change and quickly adjust our approach to reflect new information. We know success requires seeing opportunity in obstacles and relentlessly improving.

Simplicity. We clarify and prioritize what can be done now. We strive to keep things no more complicated than absolutely required.

Operations and Service Manager - Charging Operations

Job Description:

Revel’s Charging Operations group is seeking an Operations and Service Manager to join our team. The position is based either out of New York City or San Francisco. This role will directly contribute to achieving market-leading charger uptime by overseeing the detection, triage, and resolution of issues with electric vehicle service equipment (EVSE) and all upkeep of facilities where EVSE are installed. The ideal candidate will have previous experience managing maintenance teams and 3rd party service vendor relationships, preferably in the EV field.

Qualifications: 

• Experience managing or overseeing field service teams.
• Experience using work order and inventory management systems in operations workflows.
• Experience troubleshooting issues with OEMs and/or 3rd party vendors.
• Strong electrical, electronic, and mechanical troubleshooting skills. Technical knowledge of electric vehicle chargers and current OEM certifications is preferred.

Responsibilities:

• EVSE maintenance and repair oversight, including issue identification, tracking, resolution, reporting, and preventive maintenance planning and execution. 
• Facility management oversight, including janitorial, landscaping, general upkeep, and vandalism mitigation.
• Administration and process improvement of Revel’s asset, work order, and inventory management system.
• Contribute to the development and implementation of operational strategies to improve  network uptime.
• Collaborate with internal teams to reduce operational costs and improve maintenance response times.
• Ensure compliance with industry regulations and standards while maintaining the highest level of operational excellence and safety.

Base compensation ranges from $80k-100k, based on experience level. Our benefits package includes:

• Stock Options
• Medical, Dental, Vision
• 401k
• Life insurance
• Unlimited Vacation

Revel is an equal opportunity employer. All facets of employment including the decision to hire, promote, discipline, or release, will be based on merit, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law. We consider qualified applicants with criminal histories in a manner consistent with applicable laws, including the Los Angeles Fair Chance Initiative for Hiring.