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Senior GTM Operations Manager

Remote, Americas or EMEA

About us:

RevenueCat makes building, analyzing, and growing mobile subscriptions easy. We launched as part of Y Combinator's summer 2018 batch and today are handling more than $4B of in-app purchases annually across thousands of apps.

We are a mission driven, remote-first company that is building the standard for mobile subscription infrastructure. Top apps like ChatGPT, VSCO, Notion, and ClassDojo count on RevenueCat to power their subscriptions at scale.

Our 80 team members (and growing!) are located all over the world, from San Francisco to Madrid to Taipei. We're a close-knit, product-driven team, and we strive to live our core values: Customer Obsession, Always Be Shipping, Own It, and Balance.

As RevenueCat grows, we are looking to expand our GTM (go-to-market) operations and hire a Senior GTM Operations Manager who can take charge of our systems and processes from the ground up. This is a hands-on, high-impact role that will play a crucial part in shaping our GTM infrastructure. You’ll own everything from streamlining workflows and optimizing our tech stack to managing vendor relationships and improving the way we measure success. We’re looking for someone who’s comfortable working independently, enjoys problem-solving on the fly, and is excited to contribute to the growth of a rapidly expanding company.

This role is the second hire in our growing GTM operations team, working across marketing, sales, and customer success—and occasionally supporting other departments. It is important to note that the focus spans all of GTM, and though we understand that you might not have deep experience in all areas of GTM, we’re looking for someone who can translate the experience they do have into other GTM areas aka someone with a broad business perspective who can step in and support any area of operations when needed.

The role requires hands-on experience with tools like Salesforce, Looker, Customer.io, Intercom, 6sense, Zapier, Crossbeam, Partnerstack, and Livestorm—or their equivalents. While specific tools are flexible, we’re seeking someone who has done more than just use these platforms; you should be comfortable with heavy admin work and deep system knowledge.

What you’ll be responsible for

As the Senior GTM Operations Manager, you’ll play a pivotal role in building and refining processes that empower RevenueCat’s GTM teams to operate effectively at scale. The scope of this role is broad and ever-evolving, but here are some examples of the types of projects and responsibilities you might take on:

  • Design and implement a lead routing process:
    • Enrich product signups, form fills, and content downloaders with firmographic data.
    • Qualify leads based on enriched data to identify high-potential prospects.
    • Route qualified leads to sales engineers with prioritization based on their actions (e.g., signup, form fill, report download).
  • Address gaps in current data flow:
    • Spot inefficiencies and propose tooling solutions to address them.
    • Evaluate tooling options with key stakeholders, lead the purchase and negotiation processes, and oversee implementation.
    • Work with relevant teams (data, product, end users) and enable team members to use the new tools effectively.
  • Develop and manage a partner program process:
    • Collaborate with the partnerships manager to create processes spanning multiple systems (e.g., PartnerStack, Salesforce, Crossbeam).
    • Optimize data flows to eliminate friction for partners submitting leads and tracking their progression.
  • Support cross-functional GTM initiatives:
    • Streamline workflows for campaign execution, lifecycle management, and reporting.
    • Partner with marketing, sales, and customer success teams to ensure operational alignment and efficiency.
  • Own and improve top-of-funnel reporting:
    • Audit and refine existing reports to ensure accurate tracking of key metrics.
    • Build dashboards in tools like Salesforce, Looker, or Hockeystack to showcase metrics such as the number of sales touches required to convert a lead to an opportunity or signup and, subsequently, a closed-won opportunity or paying self-serve customer.

About you:

  • You’re a self-starter who can take the initiative and get things done with minimal direction.
  • You’re technically curious, always eager to explore new tools and find ways to make systems more efficient.
  • You’ve got 5+ years of experience in marketing or revenue operations and have successfully built and refined operational processes.
  • You are hands-on and thrive when you're in the weeds, whether it’s setting up lifecycle workflows or jumping in to troubleshoot and fix issues.
  • You excel at vendor management, ensuring strong relationships and delivering results with external partners.
  • You’re detail-oriented, catching the small things that make a big difference while maintaining the big picture view.
  • You’re an excellent communicator, able to simplify complex concepts for both technical and non-technical audiences.
  • You’re organized and can manage multiple projects at once, keeping everything on track and on time.
  • You’re data-driven, using insights to continuously improve and drive better outcomes.
  • You collaborate easily and work cross-functionally to achieve shared goals.

What you’ll need to be successful

  • 5+ years of experience in operations: Whether it’s marketing ops, revenue ops, sales ops, or even project management, we’re flexible. What matters is that you’ve been in the trenches, building and optimizing processes that actually drive results.
  • Technical know-how of CRMs and automation platforms: You don’t need to know Salesforce or HubSpot specifically (although if you do, that’s great!), but we do need someone who understands how these tools work under the hood. You should have strong admin skills, be quick to learn new platforms, and get the logic behind how these systems are set up.
  • Experience managing complex data hierarchies: You should have experience working with “one-to-many” relationships in data—where, for example, one lead is connected to multiple accounts or systems. If this is new to you, you’ll need to be able to get up to speed quickly. We’re looking for someone who’s already comfortable navigating this complexity or who can independently tackle it right away.
  • Hands-on experience building and improving automation workflows: You’ve built complex workflows from scratch, but here’s the kicker—you’ve also simplified them. We want someone who’s not just good at building but also at improving and streamlining processes to make them more efficient.
  • A knack for analyzing data and building reports: You’re great at analyzing large volumes of data and creating reports that make sense to the broader team. You can take complex data sets and turn them into clear, actionable insights that everyone can use to make informed decisions.
  • Experience creating order from chaos: You’ve stepped in where processes were a mess and made them work. You’ve implemented change in environments where things have "just worked" for a long time, even when that meant pushing for uncomfortable but necessary changes to meet evolving business needs. You’re not afraid to challenge the status quo if it means improving operations.
  • Experience evaluating and implementing core GTM systems: You’ve been hands-on in evaluating, selecting, and implementing a key GTM system from scratch. Whether it’s a CRM, marketing automation platform, or another tool, you’ve worked through the entire process and can manage the implementation smoothly.
  • Vendor negotiation skills: You’ve got experience negotiating with vendors to secure the best business outcomes while maintaining great working relationships. Whether it’s negotiating contracts or managing ongoing partnerships, you know how to balance business needs with vendor relationships to get results.
  • Experience enabling the wider team on new tooling and/or processes: You’ve helped onboard and train team members on new systems, tools, or processes, ensuring they understand how to use them effectively and are set up for success. You’re great at breaking down complex concepts and making them easy for others to adopt.

In the first month, you'll:

  • Get to know RevenueCat—understand our products, customers, and the broader ecosystem in which we operate, so you can align marketing operations with our business goals.
  • Meet people across teams—especially folks across GTM, Data and Product—to build relationships and figure out how we can work together most effectively.
  • Share your “first ship” project: A RevenueCat tradition where you’ll create something impactful based on your first couple of weeks. This could be:
    • Streamlining a key GTM workflow,
    • Setting up a new report or dashboard to track campaign performance, or
    • Whatever you feel would make a meaningful impact based on your insights so far.
  • Take charge of some smaller projects and start managing key operational tasks with minimal oversight, showing us how you like to get things done.

Within the first 3 months, you'll:

  • Take ownership of refining core GTM processes, from campaign execution to data flow
  • Dive deeper into our GTM tech stack to ensure we’re using it to its full potential and resolve any issues you can find.
  • Own top of funnel reporting, reviewing our current reports to identify any gaps and areas where we can improve how we track and measure key metrics.

Within the first 6 months, you'll:

  • Work closely with your manager to build and refine reliable attribution reporting, making sure we can confidently track the impact of our efforts and connect them to real business outcomes.
  • Manage vendor negotiations, ensuring we’re getting the best value for our tech investments.
  • Be the go-to person for solving tech issues and implementing fixes keeping workflows and all external communications running smoothly.

Within the first 12 months, you'll:

  • Establish a streamlined, scalable GTM operations function with measurable business impact.
  • Champion continuous improvement, striving to make processes faster and more effective.

The salary for this role is $173,000 regardless of your location.

What we offer:

  • Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
  • 10-year window to exercise vested equity options
  • Fully remote and flexible work environment
  • 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge
  • $2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning

Curious about the interview process? Discover more in our blog post about how we hire and learn tips to help you succeed.

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GDPR Candidate Privacy Notice

Scope and Overview

Revenue Cat, Inc. (“Revenue Cat”) is committed to protecting the privacy and security of your personal data. This GDPR Candidate Privacy Notice (this “Privacy Notice”) describes how Revenue Cat and its subsidiaries, affiliates, and related entities (collectively, "Revenue Cat," "we," or "us") collect and process personal data about you during the application and recruitment process. This Privacy Notice applies only to job applicants located in the European Economic Area (“EEA”) or the United Kingdom (“UK”) in accordance with the General Data Protection Regulation (the “GDPR”). 

This Privacy Notice is a binding contract between you and Revenue Cat. Your application to any job posting made available by us means that you agree to all of this Privacy Notice.

This Privacy Notice describes the categories of personal data that we collect, how we use your personal data, how we secure your personal data, when we may disclose your personal data to third parties, and when we may transfer your personal data outside of your home jurisdiction. This Privacy Notice also describes your rights regarding the personal data that we hold about you including how you can access, correct, and request erasure of your personal data.

We will only process your personal data in accordance with this Privacy Notice unless otherwise required by applicable law. We take steps to ensure that the personal data that we collect about you is adequate, relevant, not excessive, and processed for limited purposes.

Collection of Personal Data

For the purposes of this Privacy Notice, personal data means any information about an identifiable individual collected in connection with the recruitment process. Revenue Cat may collect personal data directly from you, as a job applicant, or may receive your personal data from third parties, for example, in connection with a background, employment, or reference check, subject to your consent where required by law. Personal data excludes anonymous or de-identified data that is not associated with a particular individual. We may collect, store, and process the following categories of personal data in connection with our recruiting activities:

  • Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses.
  • Work history and other relevant experience including information contained in a resume, CV, cover letter, or job application.
  • Education information including degrees awarded, transcripts, and other information provided in support of the job application.
  • Information collected during interviews.
  • Details regarding the type of employment sought, desired salary, willingness to relocate, job preferences, and other information related to compensation and benefits.
  • Reference information and information received from background checks, where applicable, including information provided by third parties.
  • Information related to previous applications to Revenue Cat or previous employment history with Revenue Cat.

The personal data listed in this notice is mandatory in connection with our recruiting activities. Failure to provide or allow us to process mandatory personal data may affect our ability to accomplish the purposes stated in this Privacy Notice. 

Use of Personal Data

We only process your personal data where applicable law permits or requires it in connection with carrying out our application and recruitment process, to take steps necessary to enter into an employment contract with you, where the processing is necessary to comply with a legal obligation that applies to us, for our legitimate interests or the legitimate interests of third parties, or with your consent if applicable law requires consent. We may process your personal data for the following legitimate business purposes:

  • Identifying and evaluating job applicants, including assessing skills, qualifications, and interests for the purposes of determining suitability for the position for which you have applied.
  • Verifying your information and carrying out employment, background, and reference checks, where applicable, subject to your consent where required by applicable law.
  • Communicating with you about the recruitment process and your application.
  • Keeping records related to our hiring processes, for only as long as appropriate under the circumstances.
  • Creating and submitting reports as required by applicable laws or regulations.
  • To comply with our legal, regulatory, or other corporate governance requirements.
  • Analyzing and improving our application and recruitment process.

In addition to using your personal data for the position for which you have applied, we may retain and use your personal data to inform you about and consider you for other positions that may be appropriate for you with your consent. If you want us to consider you for other positions, you may contact us as specified below under Contact Us and we will retain your personal data for that purpose. 

We will only process your personal data for the purposes we collected it for or for compatible purposes. If we need to process your personal data for an incompatible purpose, we will provide notice to you and, if required by law, seek your consent. We may process your personal data without your knowledge or consent only where required by applicable law or regulation.

We may also process your personal data for our own legitimate interests, including for the following purposes:

  • To prevent fraud.
  • To ensure network and information security, including preventing unauthorized access to our computer and electronic communications systems and preventing malicious software distribution.

You will not be subject to hiring decisions based solely on automated data processing without your prior consent.

Collection and Use of Special Categories of Personal Data

The following special categories of personal data are considered sensitive under the laws of your jurisdiction and may receive special protection:

  • Racial or ethnic origin.
  • Political opinions.
  • Religious or philosophical beliefs.
  • Trade union membership.
  • Genetic data.
  • Biometric data.
  • Data concerning health.
  • Data concerning sex life or sexual orientation.
  • Data relating to criminal convictions or offences.

We may collect and process the following special categories of personal data when you voluntarily provide them, or we receive them from a third party with your consent, when relevant for a particular position to carry out our obligations under employment law, or as applicable law otherwise permits:

  • Physical or mental health condition or disability status to determine appropriate workplace accommodations and evaluate fitness for a particular position.
  • Race or ethnic origin to comply with statutory obligations.
  • Previous criminal charges or convictions where relevant for the position.

Where we have a legitimate need to process special categories of personal data about you for purposes not identified above, we will only do so only after providing you with notice and, if required by law, obtaining your prior, express consent.

Data Sharing

We will only disclose your personal data to third parties where required by law or to our employees, contractors, designated agents, or third-party service providers who require such information to assist us with administering the recruitment process, including third-party service providers who provide services to us or on our behalf. We may use third-party service providers for various purposes, including, but not limited to, obtaining employment verification and background checks, and data storage or hosting. These third-party service providers may be located outside of the country in which you live or the country where the position you have applied for is located.

We require all our third-party service providers, by written contract, to implement appropriate security measures to protect your personal data consistent with our policies and any data security obligations applicable to us. We do not permit our third-party service providers to process your personal data for their own purposes. We only permit them to process your personal data for specified purposes in accordance with our instructions.

We may also disclose your personal data for the following additional purposes where permitted or required by applicable law:

  • To other members of our group of companies (including outside of your home jurisdiction) for the purposes set out in this Privacy Notice and as necessary to administer the application and recruitment process.
  • As part of our regular reporting activities to other members of our group of companies.
  • To comply with legal obligations or valid legal processes such as search warrants, subpoenas, or court orders. When we disclose your personal data to comply with a legal obligation or legal process, we will take reasonable steps to ensure that we only disclose the minimum personal data necessary for the specific purpose and circumstances.
  • To protect the rights and property of Revenue Cat.
  • During emergency situations or where necessary to protect the safety of persons.
  • Where the personal data is publicly available.
  • If a business transfer or change in ownership occurs and the disclosure is necessary to complete the transaction. In these circumstances, we will limit data sharing to what is absolutely necessary, and we will anonymize the data where possible.
  • For additional purposes with your consent where such consent is required by law.

Cross-Border Data Transfers

Where permitted by applicable law, we may transfer the personal data we collect about you to the United States and other jurisdictions that may not be deemed to provide the same level of data protection as your home country for the purposes set out in this Privacy Notice. If you are located in the EEA or UK, you acknowledge that your personal data may be transferred to the United States and other jurisdictions. 

Data Security

We have implemented appropriate physical, technical, and organizational security measures designed to secure your personal data against accidental loss and unauthorized access, use, alteration, or disclosure. In addition, we limit access to personal data to those employees, agents, contractors, and other third parties that have a legitimate business need for such access.

Data Retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, as required to satisfy any legal, accounting, or reporting requirements, or as necessary to resolve disputes. To determine the appropriate retention period for personal data, we consider our statutory obligations, the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes we process your personal data for, and whether we can achieve those purposes through other means. We specify the retention periods for your personal data in our data retention policy.

Under some circumstances we may anonymize your personal data so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

If you are offered and accept employment with Revenue Cat, the personal data we collected during the application and recruitment process will become part of your employment record, and we may use it in connection with your employment consistent with our employee personal data policies. If you do not become an employee, or, once you are no longer an employee of Revenue Cat, we will retain and securely destroy your personal data in accordance with our document retention policy and applicable laws and regulations.

Rights of Access, Correction, Erasure, and Objection

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during the recruitment process. By law you may have the right to request access to, correct, and erase the personal data that we hold about you, or object to the processing of your personal data under certain circumstances. You may also have the right to request that we transfer your personal data to another party. If you want to review, verify, correct, or request erasure of your personal data, object to the processing of your personal data, or request that we transfer a copy of your personal data to another party, please contact us at compliance@revenuecat.com. Any such communication must be in writing.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal data that we hold about you, or we may have destroyed, erased, or anonymized your personal data in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal data, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

Right to Withdraw Consent

Where you have provided your consent to the collection, processing, and transfer of your personal data, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at compliance@revenuecat.com.

Data Protection Officer

We have appointed a Data Protection Officer to oversee compliance with this Privacy Notice. If you have any questions about this Privacy Notice or how we handle your personal data, or would like to request access to your personal data, please contact the Data Protection Officer at: miguel@revenuecat.com. If you are unsatisfied with our response to any issues that you raise with the Data Protection Officer, you may have the right to make a complaint with the data protection authority in your jurisdiction by contacting the data protection authority.

Changes to This Privacy Notice

We reserve the right to update this Privacy Notice at any time, and we will provide you with a new Privacy Notice when we make any updates. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal data without your knowledge or consent only where required by applicable law or regulation.

Contact Us

If you have any questions about our processing of your personal data or would like to make an access or other request, please contact us at: compliance@revenuecat.com.