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Mid-Market Account Manager

Brooklyn, NY

Revivn is a profitable and rapidly growing company that helps enterprises manage their technology through our end of life software platform. We take electronic recycling one step further by repurposing hardware that still has remaining life and providing it to people who lack dedicated computer access and make it more affordable for people who may not be able to purchase new technology. Working with companies like Instacart, Lyft, Qualtrics, X, Gensler, and Allbirds we are changing the way companies view used technology with a new model that focuses on repurposing instead of recycling.

We are seeking a Mid-Market Account Manager to join our team and build strong relationships with our mid-sized clients. This role is all about client retention and driving expansion within a select group of clients. You'll be responsible for onboarding, account management, and collaborating closely with the revenue team to ensure client success.

What you’ll do

  • Collaborate with the revenue team to achieve quarterly goals
  • Oversee post-sale processes to ensure smooth execution for mid-market clients
  • Serve as the main point of contact for customers, providing technical training and recommendations
  • Build and maintain relationships with existing clients, ensuring their ongoing satisfaction and success
  • Drive process improvement initiatives and implement best practices
  • Identify opportunities for expansion within your portfolio of clients

What we are looking for

  • A problem-solver with a keen business sense and consultative sales experience
  • Strong customer-facing skills, especially with mid-market clients
  • Proven experience upselling complex software in a managed model
  • 2+ years of B2B experience in a start-up or growth-stage company
  • Ability to work independently with minimal supervision and thrive in a fast-paced environment

If this sounds like you, apply! If you don’t meet all of the qualifications but think you could be a match, we’d still love the chance to review your application. 

We embrace diversity and are committed to fostering an inclusive environment. At Revivn, we encourage people from all ages, abilities, and experiences to apply. Revivn does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

At Revivn, we prioritize transparency about our salary throughout the entire recruitment process. Be prepared to chat about compensation on your initial screen so that we can ensure alignment. If salary expectations and ranges are out of sync, we believe it is kind to respect everyone’s time and may discontinue conversations.

But, here at Revivn, we ALSO believe in investing in the lifetime value of each individual we meet and interact with. (We love knowing good humans and supporting them in whatever they do). We know that if it isn’t a good fit at the moment, it doesn’t necessarily mean that it won’t be a good fit in the future as we both continue to grow! We work to remain in contact with prospective candidates if the recruitment process ends early on. 

For all job openings, we consider candidates with various backgrounds and levels of experience. When we give an offer it is based on individual skills and experience, as well as how that stacks up against other employees in the role. All of our ranges account for growth within the role, so in most cases, you should expect to join closer to the entry point of the band. You will have the opportunity to grow your salary over time.

The salary range for a Mid-Market Account Manager is expected to be between $80,000-$100,000 On Target Earnings (OTE), including bonuses or commissions. Your exact offer may vary based on these factors, including market location, job-related knowledge, and experience. The compensation package will also include comprehensive benefits such as medical, dental, and vision coverage, along with a 401(k) plan.

 

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