Back to jobs

Processing Specialist-Hybrid in Chicago

Chicago, IL

About the job 

Celebrating 40 years in business, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, and marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers.  Our offers leverage advanced technology and powerful data analytics, providing value to our restaurants, diners, and strategic partners' loyalty programs. 

Our Culture  

At Rewards Network, you will find a passionate and diverse group of professionals who enjoy working collaboratively, solving problems, and taking ownership of not only their own careers and success but the success and continued growth of the organization. We take pride in partnering with the world's most powerful loyalty programs to bring full price paying customers and better ways to access working capital options to local restaurants. We offer a challenging and rewarding environment where you can maximize your potential. 

Job Overview

The Processing Specialist covers the day-to-day maintenance and recurring tasks of the processing function.  The role will be focused on ensuring onboarding processes are running correctly and alerting the proper teams when there are issues or interruptions. The role is responsible for researching and verifying card network processing data for our traditional processing partners and the relationship of Payment Card Network IDs.  This role ensures that processing connectivity between RN and their customers is accurate, safe and secure.

This is a hybrid position that requires 2-3 days presence in our Chicago office

 

What you’ll bring to the table: (Responsibilities)

  • Review detailed credit card processing information for deals submitted for onboarding.
  • Conduct research when new customer processing issues arise.
  • Confirm or troubleshoot processing Merchant IDs (MIDs).
  • Monitor automated processes and reports to ensure they are accurate and operating effectively.
  • Pursue best practices for management of card processing including compliance.

Do you have the right mix of ingredients: (Requirements)

  • 1 – 3 years of experience in an operations or related role
  • High school diploma or equivalency
  • •    Banking or credit card processing industry background is preferred but not required.
    •    Strong interpersonal, verbal, and written communication skills 
    •    Working knowledge of Microsoft Office Tools (Excel, Word, and Outlook), Salesforce Lightening
    •    Experience working in Salesforce.
    •    Ability to navigate databases and use Excel.
    •    Detail oriented and highly organized, flexible, self-motivated, and willing to learn and accept challenges.
    •    Thrive in fast paced and constantly changing work environment.
    •    Exhibit an established track record of delivering results on time.
    •    Responsive to the needs of the department and can tackle various responsibilities.
    •    High regard for industry compliance and maintaining and safeguarding confidential information.

What you’ll love about us:

Comprehensive benefits package, which includes:

  • This is a full-time, nonexempt position; the base compensation for this opening is expected to be $24.00-$26.45 per hour which equates to $49,920- $55,016 annualized and is based on candidate experience, skills, and other factors.
    • Competitive Paid Time Off and company holidays
    • Generous dining reimbursement when you dine with our restaurant clients 
    • 401(k) plan with a company match
    • Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
    • Partnership with Rx n Go, offering certain prescriptions for free
    • Two dental plan options and a vision plan
    • Flexible Spending Accounts and a pre-tax commuter benefit program
    • Accident, Critical Illness, and Hospital Indemnity Insurance Plans
    • Short Term and Long Term disability 
    • Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance 
    • Employee Life Assistance Program
    • Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations. Catered lunch provided on site on Tuesday's.

 

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.
 

Expected Pay Range

$24 - $26.45 USD

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Rewards Network’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.