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Processing Specialist-Hybrid in Chicago

Chicago, IL

About Rewards Network 

For 40 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs. 

Our Culture  

At Rewards Network, you'll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential. 

Job Overview

The Processing Specialist covers the day-to-day maintenance and recurring tasks of the processing function.  The role will be focused on ensuring onboarding processes are running correctly and alerting the proper teams when there are issues or interruptions. The role is responsible for researching and verifying card network processing data for our traditional processing partners and the relationship of Payment Card Network IDs.  This role ensures that processing connectivity between RN and their customers is accurate, safe and secure.

This is a hybrid position that requires 2-3 days presence in our Chicago office

 

What you’ll bring to the table: (Responsibilities)

  • Review detailed credit card processing information for deals submitted for onboarding.
  • Conduct research when new customer processing issues arise.
  • Confirm or troubleshoot processing Merchant IDs (MIDs).
  • Monitor automated processes and reports to ensure they are accurate and operating effectively.
  • Pursue best practices for management of card processing including compliance.

Do you have the right mix of ingredients: (Requirements)

  • 1 – 3 years of experience in an operations or related role
  • High school diploma or equivalency
  • •    Banking or credit card processing industry background is preferred but not required.
    •    Strong interpersonal, verbal, and written communication skills 
    •    Working knowledge of Microsoft Office Tools (Excel, Word, and Outlook), Salesforce Lightening
    •    Experience working in Salesforce.
    •    Ability to navigate databases and use Excel.
    •    Detail oriented and highly organized, flexible, self-motivated, and willing to learn and accept challenges.
    •    Thrive in fast paced and constantly changing work environment.
    •    Exhibit an established track record of delivering results on time.
    •    Responsive to the needs of the department and can tackle various responsibilities.
    •    High regard for industry compliance and maintaining and safeguarding confidential information.

What you’ll love about us:

Comprehensive benefits package, which includes:

  • This is a full-time, nonexempt position; the base compensation for this opening is expected to be $24.00-$26.45 per hour which equates to $49,920- $55,016 annualized and is based on candidate experience, skills, and other factors.
    • Competitive Paid Time Off and company holidays
    • Generous dining reimbursement when you dine with our restaurant clients 
    • 401(k) plan with a company match
    • Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
    • Partnership with Rx n Go, offering certain prescriptions for free
    • Two dental plan options and a vision plan
    • Flexible Spending Accounts and a pre-tax commuter benefit program
    • Accident, Critical Illness, and Hospital Indemnity Insurance Plans
    • Short Term and Long Term disability 
    • Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance 
    • Employee Life Assistance Program
    • Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations. Catered lunch provided on site on Tuesday's.

 

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.
 

Expected Pay Range

$24 - $26.45 USD

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