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Contract Operations Specialist-Hybrid in Chicago

Chicago, IL

About Rewards Network 

For 40 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs.

Our Culture 

At Rewards Network, you'll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential. 

Job Overview

The Client Onboarding Specialist is responsible for ensuring a smooth and fast onboarding experience for Rewards Network customers.  Client data and contract packages are reviewed to ensure accurate information is available for servicing throughout the customer life cycle. The position interacts with the sales team and other operational areas and therefore requires cross functional collaboration and teamwork.

This is a hybrid position and requires in office presence 2 days a week in Chicago. 

What you’ll bring to the table: (Responsibilities)  

  • Review client contract packages with a high level of attention to detail and accuracy.
  • Interact with sales to collect missing or incorrect documentation and resolve paperwork issues.
  • Accurately enter client data into system to create client accounts.
  • Verify appropriate approval authority and documentation prior to processing client fundings.
  • Identify and escalate potential risks or issues that could impact onboarding timelines
  • Overtime may be required based on business needs and is mandatory during the last week of each month.

Do you have the right mix of ingredients: (Requirements)  

  • High school diploma or equivalency
  • Minimum 2 years customer service or operations experience
  • Acute attention to detail and accuracy.
  • Extremely well-organized, with excellent follow-up skills.
  • Ability to handle sensitive documents with extreme care and confidentiality.
  • Self-motivated and the ability to execute and deliver results under strict deadlines.
  • Ability to manage workflow and meet deadlines while responding to frequent demands of multiple customers (internal and external)

Education, Certifications and Experience: Preferred

  • College coursework in business, marketing, or related preferred

What you’ll love about us: 

Comprehensive benefits package, which includes:

•    This is a full-time, nonexempt position; the base compensation for this opening is expected to be $23.00-$26.45 per hour which equates to $47,840- $55,016 annualized and is based on candidate experience, skills, and other factors.

  • Competitive Time Off Benefits: including PTO, 11 company holidays, and parental leave. 
  • Generous dining reimbursement when you dine with our restaurant customers.   
  • 401(k) plan with a company match
  • Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
  • Partnership with Rx n Go, offering certain prescriptions for free
  • Two dental plan options and a vision plan
  • Flexible Spending Accounts and a pre-tax commuter benefit program
  • Accident, Critical Illness, and Hospital Indemnity Insurance Plans
  • Short Term and Long Term disability 
  • Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance 
  • Employee Life Assistance Program
  • Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations
  • Catered lunches provided on Tuesday's in our Chicago office

 

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.

Expected Pay Range

$47,840 - $55,016 USD

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