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Manager, Inside Sales-Hybrid in Chicago

Chicago, IL

 

About Rewards Network

For 41 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs.

Our Culture 

At Rewards Network, you'll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential.

Job Overview

Rewards Network (RN) is a marketing technology company supporting local independent restaurants through partnerships with leading loyalty programs. RN connects rewards-driven consumers to participating restaurants, allowing them to earn points, miles, or cash back for dining at RN locations. Historically, RN has focused on serving local restaurants and small businesses. This position marks a strategic shift to build and scale an inside sales function to fuel our continued growth.

This role is responsible for creating and managing the inside sales team, developing effective sales processes, and driving consistent performance. The manager will establish a successful inside sales operation by recruiting and training a high-performing team, implementing best practices, and refining outreach strategies. Collaboration with cross-functional partners—outside sales, product, marketing, and analytics—will shape the sales approach and ensure alignment with company goals. The manager will analyze market trends and customer needs to continually optimize the inside sales efforts, scale the team, and deliver measurable growth in new account acquisition and revenue.

This is a hybrid position with in office 3 days a week in our Chicago Headquarters (Tuesday-Thursday)

What you’ll bring to the table: (Responsibilities)  

  • Recruit, hire, and onboard a high-performing inside sales team.
  • Develop, implement, and continuously refine effective inside sales processes and outreach strategies.
  • Train and coach team members to maximize sales performance and professional growth.
  • Set clear sales targets and monitor team performance to ensure consistent achievement of goals.
  • Collaborate with cross-functional partners, including outside sales, product, marketing, and analytics, to align sales strategies with company objectives.
  • Analyze market trends and customer needs to optimize inside sales efforts and identify new growth opportunities.
  • In partnership with Marketing, establish and maintain best practices for lead generation, qualification, and conversion.
  • Utilize sales analytics and reporting tools to track progress, identify areas for improvement, and deliver measurable growth in new account acquisition and revenue.
  • Drive continuous improvement by soliciting feedback, testing new approaches, and adapting strategies as needed.
  • Ensure compliance with company policies, industry standards, and legal requirements in all sales activities.

Do you have the right mix of ingredients: (Requirements)  

  • Strategic Sales Planning: Ability to develop, implement, and adjust sales strategies to meet organizational goals.
  • Team Leadership: Proven skills in motivating, coaching, and guiding inside sales teams to achieve targets.
  • Performance Management: Experience in setting objectives, monitoring progress, and evaluating team and individual performance.
  • Customer Relationship Management: Ability to build and maintain strong relationships with current and prospective customers, understanding their needs and driving satisfaction.
  • Business Development: Skilled in identifying new opportunities, expanding customer base, and supporting revenue growth.
  • Sales Process Optimization: Knowledge of streamlining sales processes, leveraging technology, and improving efficiency.
  • Communication Skills: Excellent verbal and written communication abilities for internal collaboration and external client engagement.
  • Analytical Thinking: Ability to interpret sales data, recognize trends, and make data-driven decisions.
  • Problem-Solving: Proficiency in resolving conflicts, overcoming objections, and addressing client concerns.
  • Industry Knowledge: Understanding of relevant markets, such as restaurant, financial technology, or marketing industries.
  • Compliance Awareness: Knowledge of company policies, industry standards, and legal requirements in sales activities.
  • Adaptability: Capacity to manage change, adjust to new technologies, and respond to evolving business needs.
  • High school diploma
  • 5+ years of SMB inside sales experience
  • Must have demonstrated success leading and scaling an inside sales function
  • Bachelor’s degree in business, finance, or marketing a plus
  • Experience in the restaurant, financial technology, or marketing industries preferred

 

 

What you'll love about us: 

Comprehensive benefits package, which includes:

  • This is a full time, exempt position, and the base compensation for this opening in Chicago is expected to be $110,000-$130,000 annualized, depending on level, candidate experience, skills and other factors. This position is eligible for a quarterly performance based bonus with a target of $10,000 per quarter. 
  • Generous dining reimbursement when you dine with our restaurant customers.   
  • Sales Academy: In- depth training 
  • Competitive Time Off Benefits: including flexible PTO, 11 company holidays, and parental leave. 
  • 401(k) plan with a company match 
  • Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants) 
  • Partnership with Rx n Go, offering certain prescriptions for free. 
  • Two dental plan options and a vision plan 
  • Flexible Spending Accounts and a pre-tax commuter benefit program 
  • Accident, Critical Illness, and Hospital Indemnity Insurance Plans 
  • Short Term and Long-Term disability  
  • Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance 
  • Employee Life Assistance Program

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.

 

Expected Pay Range

$110,000 - $130,000 USD

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