Service Desk & AV Support Technician
Rexford Industrial Realty, Inc. (NYSE: REXR) is a leading, publicly traded industrial real estate investment and management company operating a $13 Billion industrial real estate portfolio.
Service Desk & AV Support Technician
Rexford Industrial Realty, Inc. (NYSE: REXR), a leading, publicly traded industrial real estate investment and management company, operating over 41 million square feet of industrial properties throughout Southern California, seeks an exceptional person to join our growing Information Technology team as the Service Desk & AV Support Technician.
This is an extraordinary opportunity for a highly motivated candidate with demonstrated technology experience and superior support and customer service. Rexford is a high-growth, dynamic organization with an enterprise value more than $13BN located in Los Angeles, CA.
The Service Desk & AV Support Technician is ideally suited for an individual who has a unique blend of interpersonal skills and a broad understanding of a wide variety of technologies including all facets of traditional end-user computing, mobile, system administration, and audio-visual support for our corporate events. This role will report to our Senior Manager, IT Service Delivery, and will be responsible for providing and delivering IT white glove support for our Executive Leadership and employees and supporting internal and external company events. Candidates should be comfortable with multi-tasking and context switching among many tasks throughout the day while maintaining high attention to detail. Candidates should demonstrate an entrepreneurial and innovative attitude with a determination to deliver timely resolutions to the technical needs of our employees while looking to continuously improve our tools and processes.
The Service Desk & AV Support Technician Responsibilities include but may not be limited to:
- Deliver exceptional IT and AV support, ensuring prompt issue resolution for Executives and employees.
- Proactively ensure that all Executive offices and conference rooms are operating
- Monitor and manage FreshService tickets, escalating as needed and communicating timely updates.
- Maintain detailed documentation for interactions, troubleshooting, update and create knowledge base articles in FreshService.
- Support onboarding, offboarding, and device setup (PC deployment, shipping, and return of equipment).
- Assist in internal & external corporate events, collaborating with stakeholders and the Service Desk team.
- Ensure optimal AV system performance, upgrading and maintaining both onsite and virtual experience.
- Work on various IT projects with cross-functional teams.
- Provide occasional after-hours support as needed.
- Based in Brentwood & OC corporate offices, with flexibility to travel to Inland Empire, San Diego, and Ventura.
Service Desk & AV Support Technician Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or Certifications in a related
- 2-3+ years of experience working in support of desk side services with specific focus on supporting Executive/VIP levels and their assistants.
- 2-3+ years of experience supporting internal desktop systems (PC) software and hardware, application training, and overall incident ownership.
- 2-3+ years of experience supporting live or corporate events ranging from onsite and hybrid events.
- Strong knowledge of Audio & Video Equipment (V-Mix, Zoom, Heath & Allen Digital Mixers, Shure Systems, and more)
- Strong verbal and written communication skills with the ability to communicate clear and concise information in technical and non-technical terms based on the audience.
- Proficient level knowledge in Microsoft products, g., Windows OS, Active Directory, Enterprise Office 365, Azure, OneDrive, SharePoint, Teams.
- Proficient level knowledge with basic networking concepts (LAN, WAN, TCP/IP, VLAN, Wi-Fi, DHCP, DNS, Ethernet).
- Demonstrated organizational skills, attention to detail, analytical/problem solving abilities, time management and the ability to multi-task.
- Excellent project and time management skills with the ability to manage expectations in a deadline-driven environment while balancing strategic projects with day-to-day
- Ability to work well within a team environment and keep manager informed on all
Preferred Certifications:
- ITIL Foundation Certification, ITIL V4 preferred
- Audio & Video Certifications
- Comptia A+
- Microsoft MD-100: Windows 10 or Microsoft Office Specialist: Expert
ADA Requirements: The physical demands, work environment factors, and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: While performing the duties of this job, the employee is required to stand; walk; sit for extended periods of time; use hands to feel, handle, or type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. The employee must occasionally lift and/or move or carry up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Additionally, employee may be required to drive to a property, walk on uneven ground, walk through a construction site, be exposed to dust or fumes and work around machinery or equipment.
Compensation
Rexford Industrial's reward plan includes great compensation packages, bonus eligibility, and long-term stock incentives. The expected hourly rate range for this role is $35.38 to $42.98 (annualized equivalent $73,600 to $89,400), with a 10% discretionary annual bonus target and stock grant eligibility.* The actual base salary and total compensation offered depend on a variety of factors, which include, without limitation, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location where the job will be performed. The final base salary and total compensation will be described in any offer letter.
What We Offer
- Comprehensive Benefits Package Including Medical, Dental, Vision, and Life Insurance.
- Unlimited Paid Time Off
- Bonus Eligibility & Long-Term Incentives
- 401(k) Employer Match Program
- Professional Development Resources
- Robust Health & Wellness Program
- Volunteer and Community Engagement Opportunities
- Employee Resource Groups committed to Diversity, Equity, and Inclusion.
We are committed to equity in all steps of the recruitment and employment experience. We celebrate diversity and are committed to promoting an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability. We strive to be a safe place to ask questions, build professional relationships, and develop careers. Qualified applicants with arrest or conviction records will be considered for the position in accordance with the Los Angeles County Fair Chance Ordinance.
In accordance with the California Consumer Privacy Act (“CCPA”), Rexford Industrial Realty, Inc. (“Rexford”) makes the following disclosure: in connection with an application for employment at Rexford, Rexford is collecting the categories of personal information requested in the application for the purpose of evaluating a potential employment relationship with the applicant. Rexford does not sell personal information. To learn more about Rexford’s privacy policy, please visit https://www.rexfordindustrial.com/privacy-policy
*These stock grants are subject to approval by the Compensation Committee of the Board of Directors, are currently subject to vesting over a four-year period, with 25% of the grant vesting per year, and require continued employment on the grant date and each applicable vesting date. Actual bonus and stock grants are discretionary based on company and/or individual performance determined by Rexford Industrial in its sole discretion, and the amount of any such bonus and/or stock grant may be less or more than the targets (and may be zero). You must remain employed through the payment date of any such bonus and/or vesting to be eligible for payment/vesting.
What We Offer
- Comprehensive Benefits Package Including Medical, Dental, Vision, and Life Insurance.
- Unlimited Paid Time Off
- Bonus Eligibility & Long-Term Incentives
- 401(k) Employer Match Program
- Professional Development Resources
- Robust Health & Wellness Program
- Volunteer and Community Engagement Opportunities
- Employee Resource Groups committed to Diversity, Equity, and Inclusion.
We are committed to equity in all steps of the recruitment and employment experience. We celebrate diversity and are committed to promoting an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability. We strive to be a safe place to ask questions, build professional relationships, and develop careers. Qualified applicants with arrest or conviction records will be considered for the position in accordance with the Los Angeles County Fair Chance Ordinance.
In accordance with the California Consumer Privacy Act (“CCPA”), Rexford Industrial Realty, Inc. (“Rexford”) makes the following disclosure: in connection with an application for employment at Rexford, Rexford is collecting the categories of personal information requested in the application for the purpose of evaluating a potential employment relationship with the applicant. Rexford does not sell personal information. To learn more about Rexford’s privacy policy, please visit https://www.rexfordindustrial.com/privacy-policy
*These stock grants are subject to approval by the Compensation Committee of the Board of Directors, are currently subject to vesting over a four-year period, with 25% of the grant vesting per year, and require continued employment on the grant date and each applicable vesting date. Actual bonus and stock grants are discretionary based on company and/or individual performance determined by Rexford Industrial in its sole discretion, and the amount of any such bonus and/or stock grant may be less or more than the targets (and may be zero). You must remain employed through the payment date of any such bonus and/or vesting to be eligible for payment/vesting.
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