Technical Writer

Technical Writer

Jacksonville, FL / Hybrid

Remote is not being considered at this time

We exist to transform our customers and change lives

Summary 

As a Technical Writer at RF-SMART, you will empower our customers through clear, accessible content that transforms complex product information into intuitive guidance. You'll collaborate with cross-functional teams to understand our solutions deeply, then craft documentation that enhances user experience and drives product adoption. Your ability to translate technical concepts into user-friendly content will directly support our mission of transforming customers and changing lives by making our powerful solutions more accessible and easier to implement. 

Core Responsibilities 

• CREATE COMPELLING DOCUMENTATION across multiple formats that simplifies complex product functionality, resulting in enhanced user comprehension and reduced support inquiries 

• PARTNER WITH PRODUCT EXPERTS through regular meetings with product owners, managers, developers, and subject matter experts to foster collaboration that results in accurate, timely, and relevant documentation 

• LEVERAGE AI DOCUMENTATION TECHNOLOGIES to improve content creation efficiency and quality, keeping RF-SMART at the forefront of documentation innovation 

• CAPTURE AND CREATE GRAPHICS AND ILLUSTRATIONS that complement written content, providing visual clarity that enhances user understanding of complex processes 

• DEVELOP INSTRUCTIONAL VIDEOS that demonstrate key workflows and features, providing customers with visual learning options that accelerate product adoption 

• MAINTAIN CONTENT ACCURACY by systematically reviewing and updating existing documentation, articles, and FAQs to reflect product changes, ensuring customers always have reliable information 

• COLLABORATE WITH SALES AND MARKETING to create cohesive messaging across all customer touchpoints, strengthening RF-SMART's market presence 

• MANAGE PROJECT TIMELINES by adapting to shifting priorities, meeting documentation deadlines, and aligning deliverables with product release schedules to ensure timely information availability 

Must-Have Requirements 

• Exceptional written communication skills with meticulous attention to grammar, punctuation, and syntax 

• Demonstrated ability to translate complex technical concepts into clear, accessible content 

• Experience using content management systems or authoring tools such as MadCap Flare, WordPress, Adobe, FreshDesk, or Confluence 

• Strong organizational skills with the ability to manage multiple projects simultaneously 

• Ability to collaborate effectively with technical teams to gather and validate information 

• Self-motivated work style with excellent time management and attention to detail 

• Basic HTML knowledge for content formatting and structure 

Preferred Qualifications 

• Bachelor's Degree in English, Communications, Information Technology, Computer Science, Education, or related field 

• Two+ years professional writing experience in software or technology documentation 

• Experience creating video tutorials or other multimedia content 

• Familiarity with enterprise software, especially supply chain or warehouse management solutions 

• Knowledge of topic-based authoring methodologies and documentation best practices 

Additional Information 

At RF-SMART, our Technical Writers play a crucial role in customer success by making our sophisticated solutions approachable and understandable. You'll join a collaborative team that values innovation and continuous improvement. 

We're committed to supporting your professional growth through training opportunities, mentorship, and exposure to cutting-edge technologies—and we expect you'll bring a personal commitment to continuously developing your skills and staying current with industry trends and documentation best practices. This mutual investment ensures you'll thrive while delivering exceptional content to our customers. 

Selection Process 

Our thoughtful interview process is designed to be conversational and give you insight into our team and documentation approach. It typically includes initial screening, discussions with the hiring manager and team members, and a practical writing exercise that allows you to demonstrate your technical communication skills. Throughout the process, we're committed to ensuring mutual fit and providing you with a clear understanding of what success looks like in this role. 

EEO Statement 

Employer does not sponsor applicants for employment visa status (e.g., H-1B visa status). RF-SMART is an Equal Employment Opportunity (EEO) employer. The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned but rather to give personnel a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. 

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