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San Antonio Winery Tasting Room Lead

Los Angeles

Build your career at Riboli Family Wines! Riboli Family Wines is one of the fastest-growing wine manufacturers in the U.S. and has received the designation of American Winery of the Year from Wine Enthusiast Magazine. We are a family-owned business, four generations deep, with 100+ years of producing high quality wines. Our company’s leading wine brands include Stella Rosa, San Antonio, San Simeon, Maddalena, and Highlands 41.

Summary- Reporting directly to the Tasting Room Manager, the Tasting Room Lead Associate plays a key role in driving wine sales and delivering an outstanding brand experience. This position ensures top-tier hospitality, customer service, and in-depth product knowledge. The Lead Associate also collaborates closely with the Tasting Room Manager to delegate tasks and oversee the daily operations of the Tasting Room team.

Essential Duties and Responsibilities:
Please note that these duties may change as the needs of the role evolve.

  • Greet and engage visitors in the Tasting Room, providing personalized wine tasting experiences.
  • Ensure each guest has a memorable visit and leaves with a strong, positive impression of the winery and its wines.
  • Describe wines accurately, highlighting unique characteristics, winemaking techniques, and winery history.
  • Demonstrate knowledge of wines, vineyards, the winery’s brand, and philosophy; serve as an internal resource for Tasting Room Associates.
  • Uphold and project the highest standards of hospitality and customer service at all times.
  • Address and resolve customer concerns efficiently or direct concerns appropriately to the Tasting Room Manager or senior leadership.
  • Handle all sales transactions accurately using the Point-of-Sale (POS) system; process returns, apply discounts, and reconcile daily sales.
  • Open and close the Tasting Room.
  • Assist in planning and executing winery-hosted events and other functions.
  • Represent the winery professionally at offsite tastings and events as required.
  • Perform other duties and responsibilities as assigned by the Tasting Room Manager.

Qualifications: 

  • Possesses professional appearance and demeanor at all times.
  • Is flexible, can manage constantly changing priorities with enthusiasm.
  • Must be at least 21 years of age.
  • Must be able to work weekends and flexible schedules.

Physical Requirements:

  • Ability to stand for long periods of time and carry up to 50 pounds.
  • Must be able to effectively stock wine and non-wine merchandise, set-up and break down structures, tables, etc., and be able to utilize dolly cart and other equipment to assist in moving heavy objects.

Pay Range

$23 - $25 USD

At Riboli Family Wines, we are proud to be an equal-opportunity employer and we are committed to an environment of mutual respect, diversity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristic protected by law.

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

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