Team Leader Operations (they/she/he) Bristol

Here at Dott, we believe in a future where our cities are free from cars and pollution. With our on-demand e-bikes and e-scooters, we want to help co-create liveable cities where space is given back to people. We dream of cities where it is easy to move from one place to another with less congestion and more socialisation. All work we do is to continue reaching for our mission, to free our cities with clean rides for everyone.

We have recently closed a financial transaction to merge with TIER. Together we create the European champion of shared micro-mobility, with revenues of €250m, supporting over 125M trips a year in more than 20 countries.

Team Lead Operations Bristol / Permanent position 

About the Role

We are seeking a proactive and dedicated Team Leader to join our dynamic team in Bristol. In this role you will ensure the smooth operations of our fleet, coordinate a team of associates and handle key communications with external partners.  

What you’ll do

• Oversee and coordinate a team of associates working on a shift based schedule;  
• Regularly track and maintain the health and performance of the fleet ensuring operational efficiency by maximising the number of operational vehicles and minimising the number of inactive vehicles;
• Act as the first point of contact for addressing and resolving any operational issues or concerns during your shift;
• Train new team members, ensuring they understand the operational processes and procedures to the company standards; 
• Provide administrative assistance to the operations team, including tracking schedules, updating records and reporting KPIs;
• Plan, organise and oversee our participation in events in collaboration with internal teams and external stakeholders;
• Serve as the primary point of contact for communication with external partners, vendors, event organisers and the local council;
• Draft and distribute memos, briefs and updates to ensure alignment and clear communication across internal and external stakeholders;

What you’ll need 

• Proven experience in team coordination or supervisory role, ideally within an operational or logistics environment; 
• Strong organisational skills and the ability to manage priorities effectively; 
• Excellent communication and interpersonal skills;
• Experience in event management or working with external stakeholders such as vendors is a plus; 
• Administrative and reporting skills in standard office tolls (MS Office, G-workspace);
• Availability to work in a Thursday - Monday / 14:00 - 22:30 shift pattern / schedule flexibility is required on event days to accommodate operational demands; 
• Valid driver’s licence;
• Proficiency in English. 

THIS MAY INSPIRE YOU

We embrace change in our cities, our work, and ourselves. We empower each other to make a lasting impact. We spark meaningful connections by fostering a supportive community. We succeed by adapting the way we work. 

Unlock the Change

Check out our  EVP Video Here

Benefits & Policies*: 

🚀 Employee Stock/Equity plan

💰 A fair, mid-market salary package

🧑‍💻 Weekly All-hands meetings

🧘 Mental health support with Open-up

🫂 Employee Resource Groups

🪹 Pension scheme

👶 Parental policies

🏡 Hybrid or Remote Work Policy (depending on location)

🌎 Short-term Remote Work Policy

🏞️ Sabbatical Policy

🪑 Work from home budget (* benefits will vary based on the country and position)

(* benefits will vary based on the country and position)

Sustainability Statement
We continuously measure and improve our environmental and social impact. We’re not claiming we’ll save the world, but we’re relentlessly striving to do the right thing for people, cities, and the planet. We’re constantly putting the environment and our social impact at the heart of every business decision. For more information on our sustainability, check out our Sustainability Report & Manifesto (bit.ly/3KB9dwq).

Equity, Diversity, and Inclusion (ED&I) Statement
Dott is an equal-opportunity employer and aims to be intentional in our ED&I strategy. We operate throughout Europe in the hometowns of countless people, including our employees. To truly free OUR cities, we must have a workforce that not only understands the unique needs of our cities but also represents the diversity within them. To support all our employees to be their authentic selves, we have a zero-tolerance policy for discrimination and harassment in any regard.

Data Privacy
At TIER-Dott, we respect fundamental privacy rights. We process your personal data in accordance with the requirements of the General Data Protection Regulation (“GDPR”). For a clear explanation of how we handle and process your personal data, please read our Candidate Privacy Statement.