Back to jobs

Senior Software Engineer, Site Reliability Engineering

New York, NY; San Ramon, CA; Reno, NV

Senior Software Engineer, Site Reliability Engineering

Reno, NV; San Ramon, CA; NYC - Hybrid

Are you passionate about building resilient, highly available cloud platforms that enable engineering teams to move quickly and confidently? Do you enjoy automating complex operational challenges, improving observability, and eliminating manual toil through thoughtful engineering? Are you excited by the opportunity to support mission-critical production systems while collaborating with talented engineers in a fast-moving, innovative environment? If so, we invite you to be a part of our innovative team.

As a Site Reliability Engineer, you'll help ensure the reliability, scalability, and operational excellence of Ridgeline's mission-critical SaaS platform. You'll partner closely with product and platform engineers to improve service reliability, accelerate engineering velocity through automation, and build systems that are easier to operate from day one. Our team of engineers are building with cutting-edge technologies—like Claude Code and Cursor—in a fast-moving, creative, progressive work environment. You'll play a key role in advancing our observability, release engineering, incident response, and automation capabilities while contributing measurable improvements to platform stability and developer productivity.

At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. If this excites you, we'd love to meet you!

You must be work authorized in the United States without the need for employer sponsorship.

The impact you will have

  • Improve the reliability, availability, and performance of Ridgeline's mission-critical production SaaS platform.
  • Build automation that measurably increases engineering velocity while reducing operational toil.
  • Own and improve production observability through metrics, structured logging, distributed tracing, dashboards, and actionable alerting.
  • Design and enhance CI/CD pipelines, deployment automation, progressive delivery strategies, and rollback mechanisms.
  • Define and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budget practices to proactively manage reliability.
  • Identify capacity constraints and reliability risks before they impact customers.
  • Participate in an on-call rotation, triaging production issues, coordinating incident response, and driving issues to resolution with very infrequent after-hours support.
  • Lead blameless postmortems and implement long-term improvements that strengthen platform resilience.
  • Partner with software engineers on infrastructure design reviews to build highly operable, scalable services.
  • Develop Infrastructure as Code solutions using Terraform and AWS best practices.
  • Collaborate across a distributed engineering organization while fostering a culture of ownership, transparency, learning, and continuous improvement.

What we look for

  • 3–6 years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or a related discipline.
  • At least 2 years supporting mission-critical production SaaS workloads running on AWS.
  • Experience operating production systems where uptime, performance, and reliability are business critical.
  • Hands-on experience with AWS services including EC2, ECS or EKS, RDS, S3, IAM, CloudWatch, and managed database or messaging services.
  • Strong understanding of observability, including monitoring, alerting, distributed tracing, and production diagnostics.
  • Experience designing or significantly improving CI/CD pipelines using tools such as GitHub Actions, CircleCI, Buildkite, or similar platforms.
  • Experience with deployment strategies including blue/green, canary, or progressive rollouts.
  • Proficiency in Python, Go, Bash, or another scripting language used for automation and tooling.
  • Experience implementing Infrastructure as Code using Terraform.
  • Comfortable participating in an on-call rotation and leading incident response with composure.
  • Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
  • Demonstrated ability to make measurable improvements to platform reliability, operational efficiency, or developer productivity.
  • Strong analytical and troubleshooting skills with a passion for solving complex technical challenges.
  • A collaborative mindset with a desire to learn, mentor others, and contribute to a positive engineering culture.

Bonus

  • Experience with Kubernetes and Helm.
  • Familiarity with chaos engineering or fault injection practices.
  • Experience building or contributing to SLO and error budget programs.
  • Working knowledge of Kotlin, Node.js, or TypeScript.
  • Experience supporting highly distributed cloud-native applications.
  • Bachelor's degree in Computer Science, Information Systems, or a related technical discipline.

About Ridgeline

Ridgeline is the industry cloud platform for investment management. It was founded by visionary tech entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday) to apply his successful formula of solving operational business challenges with bold innovation and human connectivity to the unique needs of the investment management industry. 

Ridgeline started with a clean sheet of paper and a deep bench of experts bound by a set of core values and motivated to revolutionize an industry underserved by its current tech offerings. We are building a new, modern platform in the public cloud, purpose-built for the investment management industry and we are prioritizing security, agility, and usability to empower business like never before.

With a growing campus in Reno and offices in New York, Lake Tahoe, and the Bay Area, Ridgeline is proud to have built a fast-growing, people-first company that has been recognized by Fast Company as a “Best Workplace for Innovators,” by The Software Report as a “Top 100 Software Company,” and by Forbes as one of “America’s Best Startup Employers.”

Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.

Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement. Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions.

 

Compensation and Benefits 

The cash compensation amount for this role is targeted at $153,000 - $210,000. Final compensation amounts are determined by multiple factors, including candidate location, candidate experience and expertise, and may vary from the amount listed above. 

As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product. 

In addition to the base salary, 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.

 

#LI-Hybrid

 

Create a Job Alert

Interested in building your career at Ridgeline? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Ridgeline’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.