Back to jobs

IT Automation & Support Specialist

San Ramon, CA; New York, NY; Reno, NV

IT Automation & Support Engineer

San Ramon, CA; Reno, NV; NYC

About Ridgeline

Ridgeline is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by outdated, disconnected technology. Powered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk.

Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, and the Bay Area, and is recognized by Fast Company as a “Best Workplace for Innovators,” by Frost & Sullivan as a “Technology Innovation Leader,” and by The Software Report as a “Top 100 Software Company.”The role

Ridgeline is growing fast, and that growth lands hard on IT. Rather than adding a person every time ticket volume climbs, we're building the automation and AI tooling that lets a small team support a lot more people.

This role does two things. It builds the backend automation — Okta Workflows, Jira Automation, Atlassian Rovo — that resolves repetitive tickets before they reach a person. And a few days a week, it provides hands-on, in-person support at the office. Both parts matter, and we're looking for someone who's good at each and actually enjoys both.

About the team

We work in sprints with scoped projects, and we put real effort into automating repetitive work so the team can spend its time on problems that need a person. Sprint work runs alongside the day-to-day support and ticket queue that keep the offices running, so you'll do both.

The team spans several offices, weighted toward the West Coast, with room to grow on the East Coast. Wherever you sit, the problem is the same: how do we scale support without just scaling headcount?

What you'll do

Automation & AI infrastructure

  • Build and maintain automations for repetitive work like access management and laptop inventory.
  • Develop automation pipelines in Okta Workflows and Jira Automation.
  • Build agentic workflows in Atlassian Rovo: creating skills, improving the inputs the AI learns from, and expanding automated ticket deflection.
  • Plan and scope work with the team on sprint cycles.

In-office support

  • Provide hands-on, in-person support at your office.
  • Handle Tier 1 and Tier 2 support: laptop provisioning, account lifecycle, and everyday employee IT needs.
  • Be the local go-to, so the rest of the team can stay focused on project work.

Your first 90 days

  • By 30 days: you understand how our systems and processes work today, and where they break down.
  • By 60 days: you have enough context to weigh in on team projects and priorities.
  • By 90 days: you're running sprint work, improving processes, and applying your automation experience to real problems.

Beyond that, you'll help level up the wider team and keep in-office support at a consistently high bar.

What we're looking for

  • 3–5 years in IT operations or system administration.
  • Demonstrated experience actually building automations, not just using them.
  • Comfort scripting in Python or Bash.
  • Hands-on Okta experience (user and app provisioning, security policies).
  • Experience managing Mac fleets and platforms like Jamf, Google Workspace, and Atlassian.
  • Genuine comfort moving between backend technical work and in-person support. This is a true hybrid role, not a path to settling on one side.
  • A bias toward improving things rather than just keeping them running.

Nice to have

  • Hands-on experience with AI and agentic tooling (Rovo, Claude, ChatGPT, Copilot) in IT workflows.
  • Certifications in Okta, Jamf (200), or Microsoft/Azure.
  • A working understanding of secure API usage and integrations.
  • Real enthusiasm for the in-person, employee-facing side of IT.

Compensation and Benefits

The typical starting salary range for new hires in this role is $104,000 - $131,000. Final compensation amounts are determined by multiple factors, including candidate experience and expertise and may vary from the amount listed above.

As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product.

In addition to the base salary, Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Candidate Privacy

Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Candidate Privacy Policy. Please review the Ridgeline Candidate Privacy Policy in full to understand our privacy practices and contact us with any questions.

This posting is for an existing vacancy.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Ridgeline’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.