Account Manager

RigUp is the source-to-pay solution built for energy. By combining purpose-built software with expert teams, we empower the world’s leading energy companies and their suppliers to work better, together. 

Learn more about how RigUp is equipping everyone in the energy ecosystem to operate with greater speed and efficiency at rigup.com

The Account Manager is responsible for supporting the partnership with current and prospective customers to sell RigUp solutions.  This position collaborates with internal partners to understand all products RigUp offers and pending enhancements.  The Account Manager both sells RigUp solutions to potential customers and maintains and upsells to current customers.

This role is based in South Texas and will require travel throughout the region. 

What you’ll be doing:

Relationship Management and Development:

• Develop and cultivate relationships with stakeholders in an effort to obtain leads for new business opportunities
• Contribute to proposals, new onboarding requests, and customer implementation exercises
• Form partnerships with clients, understanding their operations, challenges, needs and solution around those to bring value additive solutions

Process Management and Documentation:

• Update SalesForce with all communications, create and maintain opportunities, leads, accounts, forecasts etc
• Partner with the Account Executive team on navigating sales efforts and supplement their efforts and win together
• Contributes to the review of documentation and processes to ensure all remain up to date and relevant 
• Audits of clients 
• Utilizing Google Sheets and Calendar to monitor client start dates, schedule and track meetings, manage onboarding workflows, and ensure alignment across internal and external stakeholders

Cross-functional Partnerships: 

• Onboarding, invoicing, clients, workers 
• Liaise with the Operations department on all issues through completion of onboarding documents, customer compliance, and implementation process
• Communicate with customers in a full-service capacity from onboarding through end of work with a regular cadence via in-person, voice call, or electronic means

Experience and Education Requirements:

• Bachelor’s Degree from an accredited University or equivalent work experience
• 7-10+ years experience in a sales, business development, client-facing and/or account manager role
• 2+ years of experience in a similar role in the Energy industry 
• Experience with customer relationship management (CRM) and messaging platforms (such as Salesforce) 
• Experience in dealing with multiple internal stakeholders to solve problems and introduce positive solutions
• High level of attention to detail and organization 
• Intermediate level in Google Sheets or Excel 
• Excellent written and verbal communication skills
• Proficient in Microsoft and Google Suite 

• Exceptional responsiveness and the flexibility to address client needs beyond standard business hours.

Additional experience preferred, but not required:

• Experience working in a fast paced environment
• Ability to execute on multiple competing priorities

Essential Job Functions:

• Regular, on-time attendance
• Ability to travel 30% of the time
• Ability to communicate effectively
• Ability to use office equipment such as a computer, copier and telephone
• Ability to use office computer programs such as e-mail, Google Docs, Microsoft Word, PowerPoint and Excel
• Ability to drive a non-commercial vehicle (must possess a valid driver's license)
• Occasionally work in outdoor weather conditions
• Occasionally traverse uneven surfaces
• Occasionally remain in a stationary position, often standing or sitting for prolonged periods
• Ability to manipulate office equipment such as a computer, copier and telephone

More than a job:

Between now and 2050, global energy demand is forecasted to rise nearly 50%, which is a staggering number. With every step forward - AI, electrification, you name it - that bar may still get higher. RigUp is uniquely positioned to empower the biggest industry in the world to work smarter - and move faster - in the race to rise to this challenge. The world depends on it.

We recognize that making an impact matters to you and we believe in providing an environment that fosters your growth. We use data to drive our decisions and improve the experience of the workers and clients we serve. With mutual respect for each other, we continually collaborate to find the best solution.

We support you with:

For eligible roles:

• Flexible paid time off for full-time employees
• Medical, dental, and vision insurance
• Telehealth 
• 401(k) with company matching contribution
• Flexible remote work support where applicable
• WFH Contribution 
• Wellness allowance
• Calm App
• Learning opportunities 
• Financial planning support
• Parental leave
• Employee Assistance Program
• Pet Insurance
• Opportunity to earn bonus, commission, and/or equity
• Onsite Gym

RigUp is committed to providing an environment where all people feel belonging, mutual respect, and the freedom to be their authentic selves. We welcome applicants of all gender identity and expression, sexual orientation, neurodiversity, educational background, religion, ethnicity, disability, age, veteran status, and citizenship. We’d love to learn what you can add to our team.

Who we are:

What began as a workforce management platform for Oil & Gas has since grown to serve the biggest companies in energy across both workforce and vendor management, absorbing much of the supply chain complexity these energy companies face and making it easier, faster, and safer to get work done. To date, RigUp has raised over $750M in funding from Founders Fund, Andreessen Horowitz, Bedrock Capital, Brookfield, and Baillie Gifford, along with others, and will continue to use these investments for strategic growth. 

We’d love to share more through the interview process and look forward to learning more about your journey.