Managed Services Associate Consultant

About Rimes

Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world’s leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology.

Role Overview:
The Associate Consultant is an entry-level support role within the Managed Services team. This position provides front-line operational and client service support for a cloud-hosted financial data platform used by institutional clients for trading and portfolio analysis. The Associate Consultant is responsible for monitoring system performance, responding to client requests, triaging issues related to data and UI, escalating technical problems, and appropriately documenting FAQs.

Key Responsibilities:

1. Client Operations & Support
   a. Serve as the first point of contact for client queries via ticketing systems, email, or internal channels.
   b. Conduct initial investigation of client-reported issues, particularly around data discrepancies, SQL views, UI behavior, and access rights.
   c. Escalate platform bugs, infrastructure issues, or complex SQL problems to consultants or engineering teams following standard escalation protocols.

2. Platform & Data Monitoring
   a. Monitor health and availability of data pipelines, database processes, and UI endpoints within the Azure-hosted infrastructure.
   b. Use internal dashboards and monitoring tools to identify service degradation, timeouts, or failed jobs.
   c. Log and track alerts, ensuring timely resolution or escalation.

3. Data Validation & Maintenance
   a. Run daily and intraday checks on client data deliveries and platform sync processes.
   b. Validate accuracy and completeness of trade, position, and reference data using SQL queries and prebuilt validation scripts.
   c. Support standard data reloads, view refreshes, or ad hoc extracts for client teams.

4. Change & Release Support
   a. Assist in UAT testing of new platform features, bug fixes, and configuration changes.
   b. Validate that key workflows and data views function correctly post-deployment.
   c. Document test results and raise issues as needed.

5. Documentation & Knowledge Capture
   a. Maintain accurate documentation of known issues, troubleshooting steps, and client configurations.
   b. Contribute to internal playbooks, runbooks, and how-to guides as new scenarios arise.

6. Learning & Development
   a. Participate in training on the platform architecture, SQL scripting, data schemas, and UI workflows.
   b. Shadow senior team members during client calls and post-incident reviews.
   c. Build familiarity with financial instruments, trade lifecycle events, and portfolio structures over time.

Tools & Technologies:

• Databases: Azure SQL Database, Snowflake (if used downstream)
• Technologies: Basic SQL querying, Oracle, SQL, Python, Java, SQL Server, DBMS, GitHub
• Monitoring: Azure Monitor, custom dashboards, alerting tools
• Ticketing & Collaboration: Jira, ServiceNow, Confluence, MS Teams, SharePoint
• UI Support: Internal client-facing UI for trade/portfolio analytics

Skills & Attributes:

• Basic understanding of SQL and relational database concepts
• Analytical mindset with attention to data quality and accuracy
• Strong written and verbal communication skills
• Client-service oriented and calm under pressure
• Willingness to learn financial services domain and technical troubleshooting skills

Work Experience:

• 0–2 years in a relevant field

Work Environment & Schedule:

• Flexible hybrid work setup with once-a-week in-office attendance, following APAC working hours.

You’ll Enjoy These Benefits Starting on Your First Day: 

• HMO coverage for yourself and dependents
• Medical and wellness reimbursement
• Monthly transportation allowance and rice allowance
• Weekly Grab credit for office snacks, in addition to pantry snacks and drinks 

Our Values:

• Client excellence
• Innovation
• Integrity
• Empowerment

Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.

Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.

Visit our Careers page to see our complete listings.