Epic - Desktop Support Engineer, application via RippleMatch

This role is with Epic. Epic uses RippleMatch to find top talent.

We are seeking smart and friendly computer enthusiasts with a knack for technical troubleshooting to join Epic's Computer and Technology Services (CaTS) team. You will be a go-to for all things technical, supporting your fellow Epic colleagues with their hardware and software needs. Your focus will be managing the day-to-day functions of internal technology to keep Epic running smoothly and efficiently. You will be involved with Windows and Mac operating system deployment, support endpoint security solutions, and designing new processes that allow staff to get help faster. You will also be involved in the technical planning and execution of large annual conferences. Use your fervor for technology to revolutionize healthcare!

Experience our state-of-the-art campus, eat delicious food, and travel the world.

We don’t believe in cubicles. (Well, we believe they exist, but…) Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. For lunch, visit King’s Cross or Cassiopeia for a wide array of meal options, or go to one of our smaller, themed bistros, featuring wood-rotisserie, pan-Asian, and Latin-inspired cuisine. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

Live affordably in a city known for its rising tech talent.

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).

More than just important work. 

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Research has shown that job-seekers who are women, LGBTQ+, or members of historically underrepresented communities are less likely to apply for roles they don't seem completely qualified for, so we encourage all who are interested to apply. Please see our full non-discrimination statement at https://careers.epic.com/EEO.

Requirements:

• Bachelor's degree

• A history of academic and professional success

• Strong technical aptitude and a desire to learn 

• Eligibility to work in the U.S. without visa sponsorship

• Relocation to Madison, WI area (reimbursed)

• COVID-19 vaccination