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IT Operations Support Specialist

Remote

Your Dream. Our Team.

About Rise8

We’re transforming the United States Government and we know that takes a dream team. 

We believe customer experience starts with employee experience, so we take care of our employees. We offer competitive pay and benefits, invest in employee growth, and offer a culture you can’t find anywhere else.

At Rise8, we continuously achieve unreached heights through next-level tech, and on-the-level collaboration. Together, we create continuous impact. We turn breakdowns into breakthroughs, make small steps into giant leaps, and deliver game-changing products through culture-changing process.

We pair Risers with their customer counterparts and practice pairing at every moment to elevate people and teams and deliver results fast and forever. We work in small teams and rotate between them frequently so that we are able to meet new challenges and explore new ideas.

Our methodology is about experimenting and learning, and our culture is empowering. We subscribe to an ethos of kindness. We make a point to bring empathy to each and every project and are guided by a promise and a purpose: to deploy critical outcomes to prod in order to drive relentless progress. Not just an idea. But an outcome. A better world. A world where every day, fewer bad things happen because of bad software.

Rise8 is certified as a Great Place to Work with 100% of employees saying they love working here.

About You

  • You want to build a strong foundation in IT and make things work better each day.
  • You enjoy helping people and solving everyday technical problems.
  • You’re comfortable following documented processes and asking questions when needed.
  • You like working as part of a team and supporting others behind the scenes.
  • You’re curious, willing to learn, and open to feedback.
  • You care about doing things the right way, especially when it comes to access, data, and security.
  • You take pride in being reliable, organized, and responsive.

As an IT Operations Support Specialist at Rise8, you will:

  • Support day-to-day internal IT operations for Rise8 employees.
  • Assist with employee on-boarding and off-boarding, including:
    • Creating and disabling user accounts
    • Assigning groups, licenses, and basic access
  • Respond to and manage Tier 1 IT support requests through our ticketing system:
    • Password resets
    • Access issues
    • Basic software and device troubleshooting
  • Follow documented run-books and procedures to complete IT tasks accurately.
  • Escalate issues that fall outside of your scope with clear notes and context.
  • Help maintain clear and up-to-date IT documentation, checklists, and internal guides.
  • Perform basic administration tasks in tools such as:
    • Google Workspace
    • Slack
    • Other approved SaaS applications
  • Assist with routine IT operational tasks like:
    • License tracking
    • Asset inventory updates
    • Periodic access reviews (execution only)

Qualifications

  • 1-4 years of experience in IT support, service desk, or a related role
    OR relevant education, training, or certifications
  • Basic understanding of:
    • User accounts and permissions
    • Common workplace tools (email, chat, file sharing)
  • Strong customer-service mindset and attention to detail
  • Comfortable supporting both technical and non-technical users
  • Exposure to CMMC Level 2 / NIST 800-171–aligned environments or other regulated frameworks
  • Understanding the importance of least privilege, access reviews, and documentation in government-related work
  • Ability to execute IT tasks in compliance-driven environments by following established procedures

Preferred Qualifications

  • Experience with Google Workspace & Microsoft 365
  • Familiarity with ticketing systems (Jira, Zendesk, Freshservice, etc.)
  • Exposure to endpoint management or device support
  • Interest in cybersecurity or IT operations
  • Entry-level certifications (A+, Network+, Security+)

Salary 

The annual salary range for this role as it is posted is $65,000 - $80,000 regardless of final candidate location within the United States. The final job level and annual salary will be determined based on the education, qualification, knowledge, skills, ability, and experience of the final candidate(s), and calibrated against relevant market data and internal team equity. 

Benefits 

  • Flexible schedule in a 100% distributed workforce 
  • Premium Insurance: We cover up to 100% of the employee premium and up to 40% of the combined dependent premium on our base health plan, depending on pay band. We also cover 100% of the premium for employee and dependent Dental and Vision as well as employee premiums for Life and Disability coverage.
  • Retirement: 401k match at 10% gross pay.
  • Paid time off (PTO): 4 weeks combined accrued vacation and sick leave, 11 Federal holidays, your birthday, jury duty, and bereavement.
  • Education & Training: Accrued budget of up to $3,500 per year for classes, travel, events, and materials.
  • Home Office and Merch: We offer $750 per year for home office technology and equipment as well as $100 per year for Rise8 merch from our Swag Store.
  • Wellness Budget: To encourage and support a well-rounded healthy lifestyle, we cover 100% reimbursement on a variety of wellness activities and products, up to $500 per calendar year. Or Rise8 is part of the the Life Time Corporate Partner program. In lieu of your $500 annual wellness benefit, you can instead get a $75 monthly credit towards a Life Time membership ($900 annual benefit).
  • Equipment: We offer a MacBook Pro

All of Rise8’s work in this area is with Federal Government customers that require our employees involved with their projects be U.S. citizens. As such, this role requires U.S. citizenship. If hired, you would also be required to go through a background investigation.


Rise8 is an Equal Employment Opportunity employer that will consider you for this role regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

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