Deed Restriction & Compliance Team Lead

Company Vision                                                                                                                                                                                           

RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.

We are problem solvers and business managers who just happen to be in the business of community association management.  Together, we’re capable of so much more. Together, we RISE.

Our Core Values:

• Honoring Commitments
• Precision
• Unquenchable Curiosity
• Stewardship
• Being a Great Partner
• Inspire Others with Your Attitude 
• Finding A Way, despite any obstacles
• Taking Ownership

Deed Restriction & Compliance Team Lead

Location: 77098
Pay Range: $50,000-$55,000
Employment Status: Full-time

Position Overview

We’re looking for a proactive, organized, and solutions-driven Deed Restriction & Compliance Team Lead to join our growing team at Rise.

In this role, you'll shift away from heavy fieldwork and instead focus on supporting our team through administrative leadership, process coordination, and quality assurance. You'll oversee the letter production process, manage Zendesk tickets, monitor ARC requests, ensure drive schedules are being met, and lead a team of Deed Restriction Field Specialists. 

The ideal candidate has a strong customer service mindset, is an excellent communicator, and thrives in a fast-paced, detail-oriented environment where consistency, leadership, and accountability are key.

Key Responsibilities

• Oversee timely and accurate production of community standards letters. 
• Manage and triage Zendesk tickets related to deed restriction violations, ARC requests, and general resident inquiries.
• Ensure proper handling and completion of ARC (Architectural Review Committee) requests.
• Lead and support a team of Deed Restriction Field Specialists, providing training, guidance, and accountability.
• Develop and maintain drive schedules to ensure all drives are completed consistently and on time.
• Step in to cover community drives as needed, though this role is primarily office-based.
• Track completion and performance of drives to maintain quality standards.
• Provide strong administrative support for the Client Service department and partner cross-functionally with Community Managers.
• Support the distribution of community notices and other resident-facing communications.
• Continuously seek ways to improve internal processes and the overall resident experience.

Required Skills and Qualifications

• Experience:
  
  • 3–5 years of experience in a professional setting; at least 1 year in property management, hospitality, or administrative operations.
  • Prior experience in leading a team is preferred.
  • High School Diploma or equivalent required; 2 years of college coursework preferred.
• Skills:
  • Strong leadership and team coordination abilities.
  • Excellent written and verbal communication skills.
  • Familiarity with Zendesk or similar ticketing/customer service platforms.
  • Knowledge of community guidelines, CC&Rs, and basic architectural standards.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Highly organized, self-motivated, and deadline-driven.
  • Ability to juggle multiple responsibilities in a fast-paced environment.

Additional Information

• Work Schedule:
  • Monday through Friday, 8:00 AM to 5:00 PM, with occasional overtime as needed.
• Working Conditions:
  • Primarily indoors, with occasional requirements to attend client board meetings in the evenings.
  • Physical ability to lift up to 20 lbs. and work seated for most of the day.

Compensation and Benefits

• Pay Range: $50,000-$55,000
• Benefits Package:
  • 20 days of PTO annually + 11 paid holidays.
  • Group health insurance (75% employer-paid).
  • Life and AD&D insurance.
  • Additional options for dental, vision, and short-term disability coverage.
  • 401(k) retirement plan.

Why Join Rise AMG?

At Rise AMG, we believe in fostering growth and creating a supportive environment where employees can thrive. As a Rise employee, you will have the opportunity to lead, solve problems creatively, and make a tangible difference in a vibrant community.

Ready to take the next step in your career? Apply now to join the Rise AMG team and be part of a company dedicated to excellence in property management.