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Sales & Marketing Operations Administrator

US (Remote)

About ZenGRC!

Founded in 2009, ZenGRC is a leading governance, risk, and compliance (GRC) SaaS solution provider, offering two robust products: ZenGRC and ZenGRC Pro. Recognized for its in-house GRC expertise, ZenGRC delivers Simply Powerful GRC solutions that guide organizations through compliance with ease and efficiency.

ZenGRC stands out by offering a single price for comprehensive access to all modules and frameworks, ensuring users benefit from a seamless and cost-effective experience. Dedicated to simplifying GRC processes, ZenGRC continues to innovate and support organizations in achieving compliance and managing risk effectively.

Our Commitment to Pay Transparency

At ZenGRC, we are committed to transparent & equitable compensation practices across our entire organization. This is a critical component of our hiring process and as such, compensation for this role will be discussed during your first interview to ensure a fair interviewing experience and effective use of your time. No questions related to compensation are off-limits as we believe complete transparency leads to an enjoyable hiring experience for all involved. 

Job Description 

As the Sales & Marketing Operations Administrator at ZenGRC, you will play a critical role in our organization's revenue growth by managing and optimizing our Salesforce and Marketo platforms within our GTM tech stack. This role involves bridging gaps between marketing, sales, customer experience, and finance by ensuring seamless data flow, automation, and reporting across our core systems. 

Key Responsibilities  

  • Configure and maintain both Salesforce and Marketo platforms, including user management, field updates, workflow rules, and automation setup 
  • Build and optimize integrations between marketing and sales platforms to ensure seamless data flow and accurate reporting 
  • Create and maintain marketing automation workflows, email templates, landing pages, and forms in Marketo 
  • Develop and enforce data quality standards across both platforms, including lead scoring, routing rules, and deduplication processes 
  • Design and generate cross-functional reports and dashboards that track key marketing and sales metrics 
  • Provide technical training and documentation for sales and marketing teams on all platform features and processes 
  • Troubleshoot system issues and serve as the primary point of contact for technical support 
  • Manage and optimize the lead lifecycle from marketing qualification through sales handoff 

Qualifications & Skills 

  • 3-5+ years of experience in sales operations, marketing operations, or combined roles 
  • Proven experience building and maintaining Salesforce-Marketo integrations 
  • Strong understanding of marketing automation principles and lead management processes 
  • Advanced knowledge of reporting tools and data analysis 
  • Experience with complementary tools in the tech stack:  
  • Sales Enablement: Gong / Gong Engage 
  • Chatbot: Marketo Dynamic Chat 
  • Data Enrichment: ZoomInfo 
  • Excellent project management and cross-functional communication skills 
  • Strong technical problem-solving abilities and attention to detail
  • Advanced Excel skills for data manipulation and analysis 

#LI-REMOTE

 

The job looks interesting but you don't know if you meet all of the qualifications on paper?

Apply anyway! We're aware that many people only apply for a job when they've met every requirement listed in a job description. At ZenGRC, we hire the PERSON, not the resume. We value diversity, in experiences and backgrounds, and are committed to providing equal opportunity for all applicants and employees. While there are certain requirements that exist for all open positions, we want to get to know YOU above all else when making our hiring decisions. Go for it.

Benefits (US-Based Employees)

  • We are committed to the health and safety of our people. Our people are mostly working remote, collaborating online and connecting over video, as they continue to deliver high-quality technology solutions
  • Competitive salary and equity (we want everyone to be a stakeholder) 
  • Full benefits (medical, dental, vision, 3% 401k match, wellness offerings, etc.)
  • Unlimited PTO, paid sick days, 11 holidays
  • Collaborating with smart coworkers that put customers first

Equal Employment Opportunity Statement

We value a diverse environment. ZenGRC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.

ZenGRC will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resumes submitted to ZenGRC will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly at talent@riskoptics.com.

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