Corporate IT Administrator

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. 

That’s RIVA. 

We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions, we support efforts that strengthen communities and serve the public good. 
 
RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability. They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one. all while supporting missions that matter. 

POSITION OVERVIEW

RIVA is seeking a proactive, hands-on Corporate IT Administrator to support the day-to-day technology needs of our employees and corporate environment. Reporting to the Director of Corporate Operations, this role will work as part of RIVA’s Corporate IT team to administer systems, support employees, manage devices and user access, maintain documentation, and help ensure a secure and reliable technology environment.
This is a highly hands-on role for someone who enjoys solving problems, helping people, and working directly within the systems employees depend on every day. The ideal candidate is approachable, responsive, technically capable, and comfortable balancing employee support with ongoing administrative and operational responsibilities.

The Corporate IT Administrator will support Microsoft 365, Entra ID, Intune, SharePoint, Teams, Slack, endpoints, user accounts, and other corporate technologies while assisting with security, compliance, system improvements, and technology projects.

This position is well suited for someone who enjoys both traditional IT administration and finding smarter ways to work through automation, documentation, self-service resources, and effective use of existing technology.

CORE RESPONSIBILITIES

IT Operations & End-User Support

• Provide responsive day-to-day technical support to RIVA employees across corporate systems, devices, applications, connectivity, and collaboration tools.
• Troubleshoot and resolve hardware, software, access, identity, Microsoft 365, and endpoint-related issues.
• Identify recurring issues and help implement solutions that reduce future support needs.
• Escalate complex issues appropriately and coordinate with internal team members or external support partners when needed.
• Provide clear, helpful communication to employees throughout the support process.
• Maintain knowledge base articles, user guides, FAQs, and other self-service resources.

Help Desk & Ticket Management

• Monitor and manage Corporate IT help desk tickets from intake through resolution and closure.
• Prioritize requests based on urgency and business impact.
• Maintain accurate ticket documentation and provide timely follow-up to employees.
• Support established service-level expectations and help identify opportunities to improve response and resolution times.
• Review ticket trends and recurring requests to identify opportunities for better documentation, automation, or process improvements.

Endpoint Management

• Support the full lifecycle of company laptops and other endpoints, including configuration, provisioning, deployment, replacement, return, retirement, and secure disposal.
• Configure and manage devices using Microsoft Intune and established company security standards.
• Maintain accurate inventory records for devices, equipment, warranties, and assigned users.
• Assist with laptop refreshes, equipment shipments, employee equipment returns, and office technology needs.
• Ensure endpoints remain current with required security configurations, encryption, updates, and company applications.

Identity & End-User Lifecycle Management

• Provision, modify, and deactivate employee accounts and access in coordination with People & Culture and Corporate Operations.
• Administer users, groups, licenses, and permissions across Microsoft 365, Entra ID, Slack, and other corporate platforms.
• Support role changes, department transfers, new hires, and employee separations.
• Follow established access-management procedures, including multi-factor authentication, least-privilege access, and timely deprovisioning.
• Maintain accurate documentation related to system access and user lifecycle activities.

Microsoft 365, SharePoint & Collaboration Administration

• Provide hands-on administration and support for Microsoft 365, Exchange Online, Teams, SharePoint Online, OneDrive, and related technologies.
• Support SharePoint permissions, sites, document libraries, storage, and employee collaboration needs.
• Administer and support Slack, including users, channels, access, and integrations.
• Troubleshoot Microsoft 365 and collaboration-platform issues and assist employees with effective use of available tools.
• Support Power Automate, Power BI, or other Microsoft Power Platform solutions as appropriate.

Security, Compliance & Risk Management

• Perform Corporate IT activities in accordance with RIVA security policies, standards, and compliance requirements.
• Assist with maintaining security configurations, documentation, system records, and audit evidence supporting CMMC, NIST 800-171, ISO 27001, and other company requirements.
• Support vulnerability remediation, endpoint security activities, access reviews, system updates, and other assigned security tasks.
• Assist with gathering documentation and evidence for internal and external audits and assessments.
• Follow established incident response, business continuity, and security procedures.
• Help maintain IT policies, SOPs, system documentation, configuration records, and knowledge base content.

IT Support & System Improvements 

• Support small to medium Corporate IT projects, system implementations, upgrades, migrations, and process improvements.
• Complete assigned project activities, testing, configuration, documentation, and employee communications.
• Coordinate with vendors and external technical partners as directed.
• Assist with deploying new technology and transitioning completed projects into ongoing operational support.
• Help identify opportunities to improve existing systems and processes.

Automation & Continuous Improvement

• Look for opportunities to simplify repetitive IT tasks and improve the employee technology experience.
• Assist with automating routine activities using Power Automate, scripting, AI tools, and existing technology platforms.
• Recommend practical improvements based on recurring employee needs, help desk trends, or system limitations.
• Support testing and implementation of approved technology improvements.
• Help ensure Corporate IT processes are documented, repeatable, and scalable.

Stakeholder Partnership

• Work closely with Corporate Operations, People & Culture, Accounting & Finance, Contracts, and other teams to support day-to-day technology needs.
• Explain technical issues and solutions clearly to non-technical employees.
• Provide approachable, customer-focused technology support to employees at all levels of the organization.
• Participate in Corporate IT initiatives and other operational projects as assigned.

MINIMUM QUALIFICATIONS

• Must reside in the Washington, DC Metro region and be able to work from RIVA’s Reston office as needed to support equipment deployment, office technology, employee needs, and company events.
• 3+ years of hands-on Corporate IT, IT support, systems administration, or similar experience.
• Hands-on experience supporting Microsoft 365 environments, including Entra ID (Azure AD), Exchange Online, Teams, SharePoint Online, and OneDrive.
• Experience supporting and configuring Windows endpoints.
• Experience with Microsoft Intune or another endpoint management platform.
• Experience provisioning and deprovisioning users, managing permissions, assigning licenses, and supporting identity and access management.
• Experience troubleshooting common hardware, software, endpoint, access, and connectivity issues.
• Experience working with an IT help desk or ticket management platform.
• Ability to document technical processes, procedures, configurations, and troubleshooting instructions.
• Strong customer-service mindset with the ability to communicate technical concepts clearly to non-technical employees.
• Strong organizational skills and ability to manage multiple requests and priorities.
• Proactive problem-solving skills with the ability to investigate issues, identify root causes, and follow through to resolution.
• Ability to work independently while collaborating effectively as part of a small Corporate IT team.
• Interest in automation, AI, and identifying ways technology can improve operational efficiency.

PREFERRED QUALIFICATIONS

• Experience administering Slack.
• Experience with Microsoft Power Automate, Power BI, or PowerShell.
• Experience supporting SharePoint Online sites, permissions, and document libraries.
• Experience supporting organizations operating within government contracting or another regulated environment.
• Familiarity with CMMC, NIST 800-171, ISO 27001, or similar cybersecurity and compliance frameworks.
• Familiarity with Microsoft Defender and Microsoft security tools.
• Experience supporting IT audits, access reviews, vulnerability remediation, or compliance evidence collection.
• Familiarity with ITIL or IT service-management practices.

One or more of the following certifications is a plus:

• Microsoft 365 or Azure certifications
• Microsoft Endpoint Administrator
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• ITIL Foundation

EQUAL EMPLOYMENT OPPORTUNITY & ACCOMMODATION

We believe great teams are built from different backgrounds, perspectives, and lived experiences, and we mean that beyond the buzzwords. 

RIVA is an equal opportunity employer. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other characteristic protected by law.

If you need an accommodation at any point in our process, send an email to talent@rivasolutionsinc.com, we'll be happy to help.

VETERAN SUPPORT & ACCESSIBILITY

As a federal contractor, RIVA follows the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, supporting the employment and advancement of protected veterans and individuals with disabilities. If you're a veteran, we encourage you to self-identify during the application process, it helps us track our hiring commitments and, in some cases, may support priority referral for open roles.

RIVA also invites applicants to voluntarily self-identify as having a disability during the application process, not because it affects your chances of being hired, but because it helps us measure how well we're living up to our commitments and identify where we can do better. Your response is confidential and entirely optional.