Background Check Administrator

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. 

That’s RIVA. 

We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions, we support efforts that strengthen communities and serve the public good. 
 
RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability. They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one. all while supporting missions that matter. 

PROGRAM OVERVIEW

The U.S. Army Installation Management Command (IMCOM) supports Soldiers and their families through programs and services at Army installations worldwide.

This position supports IMCOM’s child services mission by coordinating and tracking background checks and investigation requests to ensure timely and accurate processing.

POSITION OVERVIEW

The Background Check Administrator processes, coordinates, submits, and tracks child services background checks and investigation requests. This individual maintains suitability results and assists managers and applicants throughout the background check process.

CORE RESPONSIBILITIES

• Initiate, coordinate, submit, and track background checks and investigation requests, maintaining accurate records and providing status updates.
• Review documentation for completeness and accuracy, identify missing information, and coordinate corrections.
• Assist managers and applicants with required documentation and processing steps through clear written and verbal communication.
• Monitor pending requests, follow up on outstanding items, and communicate processing issues to appropriate stakeholders.
• Compile and maintain interim and final suitability results provided by the government.
• Use Power BI to develop and maintain reports and dashboards that support tracking, status reporting, and workload visibility.
• Prepare correspondence, memoranda, procedures, forms, reports, spreadsheets, and presentations using Microsoft Office and other automated systems.
• Review documents for accuracy, grammar, spelling, and applicable formatting before distribution.
• Organize and prioritize multiple assignments, working independently and collaborating with team members to meet deadlines.
• Handle sensitive personal information in accordance with applicable privacy, security, and records-management requirements.
• Provide additional administrative support as needed.

MINIMUM QUALIFICATIONS

• Active DoD Secret security clearance or higher.
• High school diploma or equivalent.
• Proficiency with Microsoft Office and Power BI.
• Exceptional organizational abilities, with strong attention to detail and the ability to track multiple requests, prioritize tasks, and meet deadlines.
• Strong verbal and written communication skills.
• Flexibility to work effectively both independently and as part of a collaborative team.
• Strong customer service skills and the ability to guide applicants and managers through administrative processes.
• Commitment to accurate documentation and data entry.

EQUAL EMPLOYMENT OPPORTUNITY & ACCOMMODATION

We believe great teams are built from different backgrounds, perspectives, and lived experiences, and we mean that beyond the buzzwords. 

RIVA is an equal opportunity employer. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other characteristic protected by law.

If you need an accommodation at any point in our process, send an email to talent@rivasolutionsinc.com, we'll be happy to help.

VETERAN SUPPORT & ACCESSIBILITY

As a federal contractor, RIVA follows the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, supporting the employment and advancement of protected veterans and individuals with disabilities. If you're a veteran, we encourage you to self-identify during the application process, it helps us track our hiring commitments and, in some cases, may support priority referral for open roles.

RIVA also invites applicants to voluntarily self-identify as having a disability during the application process, not because it affects your chances of being hired, but because it helps us measure how well we're living up to our commitments and identify where we can do better. Your response is confidential and entirely optional.