Corporate FSQA Manager

Join Riverside Natural Foods Ltd., a $300 million+ Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.

We’re on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you’ll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that’s what makes the journey worthwhile.

So, lace up your boots and let’s tackle the climb together.

You can learn more about us at www.riversidenaturalfoods.com.

Position Summary/Objective:  

The position ensures successful management of Riverside’s Food Safety and Quality Assurance System, by providing leadership though strong knowledge and experience of FSQA systems and best practices, coaching, people, and decision-making skills.  They are PASSIONATE about Riverside’s values and purpose, food safety, quality (delighting our consumers) and always lead with a continuous improvement mindset. 

Primary Responsibilities:

• Demonstrate and uphold Riverside’s Core Values and purpose.
• Take OWNERSHIPof Riverside’s Food Safety and Quality Assurance System.
  1. Continuously improve Riverside corporate food safety and quality standards by developing, implementing, and enforcing food safety, quality assurance programs and policies company-wide while ensuring strict compliance with Regulatory requirements. 
  2. Work in collaboration with cross-functional teams at the plant and corporate level to establish annual corporate FSQA program review, update and continuously improvement.
  3. Set and develop performance expectations for microbiological performance, pest control, foreign material prevention, regulatory compliance, risk management and HACCP programs. 
  4. Continuously develop and monitor Riverside FSQA KPIs and ensure achievement by supporting plant FSQA teams. Communicate KPI and action plan through monthly reporting.
  5. Manage and perform internal audit program with internal audit team, participate audits and ensure that internal audits are successfully completed on a timely basis and effective CAPA plan implemented.
  6. Review and develop company-wide annual FSQA training program by incorporating Alchemy developed and internal training courses by partnering with Learning and Development team and oversee its performance. 
  7. Overseeing and facilitating plant preparations for the recertification of BRC audits to obtain the highest rating, coordinates with plant FSQA teams’ preparation for the Gluten Free, Organic and customer’s audits, for audit readiness.
  8. Responsible for the effective implementation and adherence to the Recall and Traceability Program.
  9. Lead the voice of our consumers. Always looking for ways to facilitate and/or implement quality systems to provide the best consistent quality product that delights our consumers.
  10. Manage Private Label (PL) customer portals and ensure PL customers’ requirements are always met while continuously building a positive relationship with PL customers and Riverside PL team
•  Analyze Riverside customer complaints, finished products hold trends, out of spec testing parameters and work with plant FSQA teams for the improvement of Riverside KPI. Share best practices with the Riverside plant network.
• Approve Riverside raw material specifications.
• Coordinate with Supplier Development team and R&D actions to confirm that the Riverside raw material specs are up-to-date and with the required acknowledgement from the supplier.
• Periodically review FSQA budget with plant FSQA Manager/Supervisors and approve FSQA related expenses
• Keeps the work atmosphere FUN by keeping it light and welcoming
• Other duties as assigned

Reporting Relationships

• Reports to the Director of Food Safety and Quality Assurance & Regulatory. Reporting into this role is FSQA Internal Auditor.

Education & Qualifications 

• Bachelor of Science degree in Food Science and Technology or other related disciplines and particular experience in food manufacturing FSQA.
• 10+ years comprehensive food safety and quality management experience with an extensive background in multi-site leadership experience in food industry
• Experience in QI (quality improvement) focused environments
• Experience with food safety and quality digitalization programs.
• Strong knowledge of BRC standards, Good Manufacturing Practices (GMP), HACCP principles, quality improvement tools, root cause analysis, statistical programs, food safety training and internal audit 
• Good understanding of food regulations for Canada, the U.S. 
• GFSI, PCQI, HACCP, and internal audit certification and previous experience leading the audits preferably BRC standard.
• Resourceful and ADAPTABLE

 Skills & Abilities 

• Demonstrated management ability without direct reporting line, capable of working on and leading a diverse crossfunctional TEAM 
• Strong multitasking, analytical and decision-making skills with the ability to identify root cause and solve problems 
• Self-starter with a high level of initiative and ADAPTABILITY
• Strong planning, organizing and time management skills, detail oriented.
• Strong communication skills (verbal and written), including the ability to make presentations and conduct training; and to write policies and procedures.
• Passionate individual that has the ability to develop relationships and the business.

What we expect:

• Values-led: You’ll be a member of a thoughtful and compassionate team that prioritizes respect, teamwork and resourcefulness along with a good dash of fun. Sometimes, even making granola bars is hard, and life’s too short to take ourselves so seriously that we don’t enjoy the journey.
• Unparalleled experiences and opportunities: We’re still determining who we are and what we can be. Help us shape what this organization will look like and what we’ll offer the world, into the future. This means rolling up your sleeves and sometimes building the process – fast! – while employing it. At Riverside, progress occasionally means proceeding imperfectly, and we’re okay with that, as long as we’re staying true to our values and learning and improving along the way.
• Access to everyone: We’re a flat organization with few silos which means you’ll have full access to everyone from our founders to our production staff. Even when employees dress up, they wear steel-toed shoes. So don’t be shy. Speak up, share your ideas and go places you normally wouldn’t – like the plant, or the boardroom.
• Personal development: We’ll support and empower you to chart your own path and reach any heights you set for yourself. Career paths at Riverside are carved by the people walking on them, not dictated by leaders. Count on us to give you the training and tools to grow and progress.
• Gratitude: As a growing business, we can’t always offer formal recognition like awards programs, but we do show our true gratitude and appreciation. At Riverside, we’re all in this together and we value you.

What We Offer:

• Values-led: We don’t cut corners or step on anyone or anything on our way to our summit. There is no winning at all costs here. Every step you take must align with our values, no compromises.
• Courageous determination: As a family-run, rapidly growing business, we are often challenged to find ways to deliver that aren’t obvious or easy. You must be willing to try, ask and answer challenging questions, test and learn, turn over every stone, keep moving forward and help us find a way through. Resourcefulness and grit will be your constant companions at Riverside and will serve you well.
• Humility: We’re a small (but growing) fish in a sea of whales and sharks. We know the products we offer are some of the healthiest and most sustainable, but we don’t brag about it, and know we have a steep path ahead. We pride ourselves in being respectful and supportive of others while shining brightly through our innovative, high-quality products. There isn’t one superstar at Riverside. We take turns leading the way as we climb to the summit.
• Continuous improvement: As a learn-as-we-go organization, we rely on each other to continuously improve everything we touch to make it better, more efficient, more sustainable, and more endearing to customers, consumers, employees, vendors, partners and the community. We own our mistakes and learn from them as we wind our way to the top.

Wait! There’s more!

• Immerse yourself in our comprehensive benefits program, with Riverside taking care of the costs!
• RRSP matching or IRA matching for an empowered financial journey
• Join Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights
• Develop your career further through our Riverside University program and with our Tuition Reimbursement Program
• An open concept work environment that embodies our Values

How to Apply:

If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to careers(AT)riversidenaturals.com with the job title you are applying for in the subject line or click the apply button!

Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply. We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted.