Organizational Effectiveness Manager

Join Riverside Natural Foods Ltd., a $300 million+ Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.

We’re on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you’ll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that’s what makes the journey worthwhile.

So, lace up your boots and let’s tackle the climb together.

You can learn more about us at www.riversidenaturalfoods.com.

Job Summary:

The Organizational Effectiveness (OE) Manager will lead efforts to optimize and enhance processes within Sales, General, and Administrative (SG&A) functions, including Sales, Marketing, Finance, Supply Chain, HR, and other related departments. This role will focus on driving process improvements that enhance efficiency, effectiveness, and alignment with strategic business objectives. The OE Manager will leverage continuous improvement methodologies and collaborate with cross-functional teams to ensure that the organization's SG&A operations are streamlined and support the company's overall goals.

Key Responsibilities:

• Process Optimization: Lead and manage initiatives to identify inefficiencies, redundancies, and bottlenecks within SG&A processes and develop strategies to enhance performance. Support cross functional teams to build new functional processes or rebuild obsolete processes
• Cross-Departmental Collaboration: Work closely with leaders across SG&A functions to align process improvement efforts with organizational strategy and priorities.
• Data-Driven Decision Making: Analyze and interpret data related to SG&A performance, including productivity, cost, and operational effectiveness metrics, to identify areas for improvement.
• Continuous Improvement Leadership: Implement Lean, Six Sigma, and other continuous improvement frameworks to drive lasting process changes that benefit SG&A functions.
• Standardization & Best Practices: Develop, document, and roll out best practices for SG&A processes, ensuring consistency and scalability across the organization.
• Change Management: Lead change management initiatives to ensure smooth adoption of process improvements and cultural alignment across teams.
• Training & Development: Build organizational capabilities by providing training and coaching to SG&A leaders and teams on process improvement techniques and strategies.
• Performance Metrics & Reporting: Develop KPIs and reporting mechanisms to track the impact of process improvement initiatives and regularly communicate results to leadership.
• Stakeholder Engagement: Act as a liaison between SG&A departments, ensuring all key stakeholders are involved in the improvement process and are aligned on objectives.

Key Performance Indicators (KPIs):

• Employee engagement and adoption rates of new processes
• Increased productivity and efficiency in SG&A teams
• Reduction in SG&A operational costs
• Improvement in process cycle times
• Percentage of waste or inefficiencies eliminated
• ROI on OE initiatives within SG&A
• Standardization of workflows across SG&A departments

Qualifications:

• Education: Bachelor’s degree in Business Administration, Organizational Development, Engineering or a related field.
• Experience: 5+ years of experience in organizational effectiveness, process improvement, or similar roles with a focus on SG&A functions. Experience working in multi-functional environments is highly desirable. CPG/Manufacturing experience preferred
• Certifications: Lean Six Sigma Green Belt, other process improvement or equivalent CI certifications are strongly preferred.
• Skills:
  • Strong knowledge of Lean, Six Sigma, and process improvement methodologies.
  • Proven experience in identifying, managing, and implementing process improvement initiatives in corporate functions (Sales, HR, Finance, etc.).
  • Proficiency in data analysis tools and process mapping software.
  • Excellent project management and organizational skills.
  • Strong interpersonal and communication skills with the ability to influence at all levels.
  • Knowledge of change management methodologies.
  • Ability to navigate complex organizational structures and manage multiple projects concurrently.

Personal Attributes:

• Strategic Thinker: Able to align process improvement efforts with long-term business goals.
• Collaborative: Builds partnerships and consensus among stakeholders to drive organizational success.
• Innovative: Continuously seeks out new approaches to solve problems and enhance business processes.
• Change Leader: Capable of leading and inspiring change throughout the organization.
• Detail-Oriented: Attentive to details while maintaining a big-picture perspective.
• Passion/strong personal drive for development, problem solving, and continues improvement
• Demonstrated teamwork, collaboration, capable of working on and leading a diverse team.
• Resourceful, Flexible, and ADAPTABLE. Open to the possibilities (“giving a try”).
• Self-starter with a high level of initiative and ADAPTABILITY.
• Strong planning, organizing and time management skills, a strategic thinker who doesn’t lose sight of the details
• TEAM player with a positive attitude and the ability to keep things light and FUN.
• Demonstrates HUMILITY and Respect for our people and for our planet on a day-to-day basis.
• Experience working for companies where “Action” (learning as we go) and speed were valued over “Analysis” (looking for the perfect solution)
• Actively collaborative and seeks to build strong relationships with internal and external partners.
• Strong communication skills

What we expect:

• Values-led: You’ll be a member of a thoughtful and compassionate team that prioritizes respect, teamwork and resourcefulness along with a good dash of fun. Sometimes, even making granola bars is hard, and life’s too short to take ourselves so seriously that we don’t enjoy the journey.
• Unparalleled experiences and opportunities: We’re still determining who we are and what we can be. Help us shape what this organization will look like and what we’ll offer the world, into the future. This means rolling up your sleeves and sometimes building the process – fast! – while employing it. At Riverside, progress occasionally means proceeding imperfectly, and we’re okay with that, as long as we’re staying true to our values and learning and improving along the way.
• Access to everyone: We’re a flat organization with few silos which means you’ll have full access to everyone from our founders to our production staff. Even when employees dress up, they wear steel-toed shoes. So don’t be shy. Speak up, share your ideas and go places you normally wouldn’t – like the plant, or the boardroom.
• Personal development: We’ll support and empower you to chart your own path and reach any heights you set for yourself. Career paths at Riverside are carved by the people walking on them, not dictated by leaders. Count on us to give you the training and tools to grow and progress.
• Gratitude: As a growing business, we can’t always offer formal recognition like awards programs, but we do show our true gratitude and appreciation. At Riverside, we’re all in this together and we value you.

What We Offer:

• Values-led: We don’t cut corners or step on anyone or anything on our way to our summit. There is no winning at all costs here. Every step you take must align with our values, no compromises.
• Courageous determination: As a family-run, rapidly growing business, we are often challenged to find ways to deliver that aren’t obvious or easy. You must be willing to try, ask and answer challenging questions, test and learn, turn over every stone, keep moving forward and help us find a way through. Resourcefulness and grit will be your constant companions at Riverside and will serve you well.
• Humility: We’re a small (but growing) fish in a sea of whales and sharks. We know the products we offer are some of the healthiest and most sustainable, but we don’t brag about it, and know we have a steep path ahead. We pride ourselves in being respectful and supportive of others while shining brightly through our innovative, high-quality products. There isn’t one superstar at Riverside. We take turns leading the way as we climb to the summit.
• Continuous improvement: As a learn-as-we-go organization, we rely on each other to continuously improve everything we touch to make it better, more efficient, more sustainable, and more endearing to customers, consumers, employees, vendors, partners and the community. We own our mistakes and learn from them as we wind our way to the top.

Wait! There’s more!

• Immerse yourself in our comprehensive benefits program, with Riverside taking care of the costs!
• RRSP matching or IRA matching for an empowered financial journey
• Join Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights
• Develop your career further through our Riverside University program and with our Tuition Reimbursement Program
• An open concept work environment that embodies our Values

How to Apply:

If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to careers(AT)riversidenaturals.com with the job title you are applying for in the subject line or click the apply button!

Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply. We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted.