Director of Outreach & Partner Success - Remote

Get to Know Rivia Mind

At Rivia Mind, we believe great mental health care begins with a human connection.

Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments.

How We Support: With a 360° view of each individual, we provide compassionate, science-based care that honors the full complexity of a person’s biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination. Click Here to learn more about our services. 

Thrive Together: 🌟 Our shared North Star unites us to provide the best patient experience. 

At Rivia Mind, we cultivate a collegial culture rooted in:

• A foundation of shared values and reciprocal support
• A mindset of curiosity, learning, and growth
• A spirit of warmth, openness, and authentic connection

Together, we turn challenges into opportunities, and every team member helps shape the future of care at Rivia Mind.

Job Summary

The Director of Outreach and Partner Success is an externally facing leader responsible for growth execution and oversight of business relationships with referral partners, community stakeholders, colleges, and universities.  This role is focused on establishing new relationships, strengthening current relationships, and ultimately growing Rivia Mind’s patient population through referrals and targeted market expansion.

Application Window: Until September 8th, 2025

Anticipated Start Date: October-November 2025

# of Openings: 1

Job Responsibilities & Qualifications

Responsibilities

• Manage and lead a team of Relationship Managers, ensuring that performance goals are met or exceeded
• Develop and operationalize the GTM strategy for efficient new market penetration
• Identify, negotiate, and implement strategic partnerships with employers, benefits consultants, and TPAs
• Develop and execute a comprehensive prospecting strategy to generate new business opportunities through various channels, including cold outreach, referrals, email campaigns, and networking events
• Create, build, and manage new and existing relationships with referral sources and partners across priority markets
• Cultivate a deep understanding of the products and capabilities of both Rivia Mind and potential partners to identify opportunities to create mutual value for both parties
• Establish standard outreach methods to create consistency in team performance
• Serve as the primary point of contact between Rivia Mind and partner organizations, ensuring ongoing needs are met and maintaining a client-centric focus
• Utilize CRM tools such as Salesforce to accurately track partnership activities, communication, and market data
• Establish key performance indicators (KPIs) to measure the success of partnership initiatives. Track and analyze performance metrics to evaluate the effectiveness of partnerships and identify areas for optimization and improvement
• Act as the in-house expert on relevant markets, providing insights and guidance to internal teams as needed
• Actively participate and contribute to strategic planning and ongoing operational improvement of Rivia Mind’s position within existing and new markets, growth objectives, initiatives, and referral process improvements  
• Gather and analyze data to inform decision-making; develop a diversified growth plan specific to varying referral types and states
• Design strategies to better support and engage strategic and key referral partners across different channels
• Manage current business relationships and identify new opportunities to grow business
• Predict the needs of partners and develop a proactive plan to address them while focusing on Rivia Mind growth objectives
• Partner with internal teams to ensure partnerships are properly implemented and processes/operations are set up to drive a successful partnership
• Collaborate with Marketing to develop collateral and messaging frameworks that effectively support outreach, presentations, and engagement with prospective and existing partners and referral sources
• On a monthly basis, synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and business development strategies
• Serve as a professional representative of Rivia Mind at conferences and networking events, both in person and via conference call, engaging prospective partners and referral sources with clear, compelling communication about our services and mission
• Responsible for the team’s overall performance; provide ongoing training, mentorship, and constructive feedback to promote team development and excellence
• Own team performance through regular feedback, performance management, and active participation in review cycles
• Ensure department goals and individual team member goals align with department and company objectives and are tracked through ongoing check-ins
• Facilitate an engaging and collaborative weekly meeting with your team or key direct reports (disseminate pertinent information, provide guidance as needed, organize workflows with a clear understanding of duties and delegate tasks, review priorities, status updates on tasks and special projects, and promote co-learning opportunities to grow talent)
• As needed in partnership with People Operations, curate job descriptions for applicable new or refined roles and participate in the interview, hiring, and  onboarding process
• Collaborate with additional team members and departments as needed to support proper due diligence, business expansion, and strategic planning efforts, co-learning engagements, process refinement, or execution of tasks and projects
• Be an ambassador of Rivia Minds culture through exemplifying our values and working with our mission at the forefront
• Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement, and potential
• Perform other related role and team function duties as assigned by department and group leaders

Qualifications

• Bachelor's Degree
• At least 5 years of experience in Sales, Business Development, and/or Account Management, 
• Experience working in Healthcare or Mental Healthcare industry required
• Experience in sales or account management leadership
• 5+ years of experience in behavioral health or healthcare strongly preferred
• Demonstrated track record of top-tier performance in the development, maintenance, and growth of customer accounts in a B2B setting
• Experience measuring, analyzing, and being accountable to well-defined sales metrics/KPIs
• Ability to energize, communicate, and build rapport at all levels within an organization
• Ability to travel 40% of the time for meetings with potential partners
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Experience with department budget maintenance is preferred
• Experience managing growth-focused teams, including sales coaching and KPI reporting
• Experience interpreting and creating growth strategies based on CRM data
• Effective usage of time, and other resources (personnel, platforms, etc.)
• Efficiently work in a remote-first model
• Process improvement and project coordination mindset
• Demonstrated ability to lead and connect with authenticity, humility, and warmth in team settings and external environments.
• Proficiency with Google Suite, Monday.com, CRM (Salesforce preferred), scheduling, and video conferencing technologies
• Work authorized in the United States and native or bilingual English proficiency

Benefits

Comprehensive Benefits to Support Your Well-being

At Rivia Mind, we prioritize the well-being, growth, and success of our team members. Our robust benefits package is designed to provide support in every facet of your life—personal, professional, and financial.

Learn more here.

Health & Wellness:

• Medical Coverage - HDHP, PPO, or PPO Buy-Up
• Health Savings Account, Flexible Spending Account, and Dependent Care Account Options
• Dental & Vision Insurance
• Whole-Body Wellness Offerings if Enrolled in one of our three Aetna Medical Plans 

Time Off & Flexibility:

• Front-Loaded Paid Time Off (PTO)
• Observed Holidays & Annual Office Closure
• Medical & Parental Leave (in accordance with State and Federal Laws)
• Bereavement Leave / Pet Bereavement Leave

Financial Wellness:

• Competitive Pay
• 401(k) Retirement Plan and employer match
• Employee Referral Program
• Transit and Parking Voluntary Benefit

Professional Development:

• Professional Development Stipend after 1st Work Anniversary
• Paid Professional Development Days after 1st Work Anniversary
• Learning & Development Resources

Additional Benefits:

• Short-Term & Long-Term Disability
• Group Life/AD&D Insurance
• Employee Assistance Program (EAP)
• Voluntary Benefits
• Quarterly Wellness Activities

We’re committed to helping you thrive in our Rivia Community. Join us and experience a workplace that values your health, happiness, and growth.

Compensation & Employment Details

Base Salary: Between $115,000 - $125,000 with a 15% bonus potential 

​​Work Schedule:

Flexible hours (e.g., 8–4, 9–5, 10–6) Monday to Friday. Travel: More in the beginning, and then tapers to 1–2 local day trips per month and one overnight trip per quarter. Reimbursed in compliance with our Travel & Reimbursement Policy. 

We ensure that reimbursements and employer-required expenses will never reduce an employee's take-home compensation below the applicable minimum wage.

Compensation Determination

Rivia Mind is committed to equal and transparent pay. Please note that the salary range information is a general guideline and combines various labor markets within the US. The range displayed on each job posting reflects the minimum and maximum range of potential pay for this role. It is uncommon for an individual to be hired at or near the top of the range for their role. 

Our compensation salary ranges or pay rates are determined by various factors.
- Job Qualifications, Job Responsibilities, Job Employment Level, Skills
- When applicable, Location, Licensure & Certifications, Specialty Experience, Education & Training, etc.
Your recruiter can share more about the specific salary range for this role during the hiring process. Please note that the compensation details listed in the United States role postings reflect the base salary only and do not include possible bonus or benefits if applicable to the role. 

Location Eligibility

At this time, we are only able to consider applicants whose primary residence is in one of the following states:
Connecticut, New Jersey, New York

Because this is not a solely on-site role, your primary residence must remain in one of these approved states. Please note that residing outside of these states—even temporarily—may result in employment eligibility issues, tax implications, or other regulatory concerns. If your location changes or you're based elsewhere, we encourage you to stay connected for future openings. We appreciate your interest.

Equal Opportunity Employer

Rivia Mind is an Equal Employment Opportunity Employer. It is the policy of Rivia Mind to provide equal employment opportunities without regard to race, color, ancestry, religion, sex, gender identity or expression, pregnancy, age, ethnic or national origin, immigration or citizenship status, hair, weight, height, disability, marital status, veteran status, sexual orientation, genetic information/GINA, political affiliation or activity, or any other protected characteristic under applicable law. It is also the policy of Rivia Mind that qualified individuals with disabilities receive equal opportunity regarding job application procedures, hiring, and all aspects of the employment process. Rivia Mind is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Rivia Mind to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform the essential job functions, and/or to receive other benefits and privileges of employment, please contact us directly.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

This policy is in accordance with applicable federal, state, and local laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and the Genetic Information Nondiscrimination Act.

Employment is contingent upon successful completion of a background check.

Applicants must be authorized to work in the United States. We are unable to sponsor work visas at this time.

If you need assistance or accommodation due to a disability during the application process, please contact our Talent Acquisition team at talentacquisition@riviamind.com.