Back to jobs
New

Courier Supervisor

Houston

Job Summary

The Courier Supervisor is a non‑exempt role responsible for coordinating day‑to‑day courier operations at the radiopharmacy site to support reliable, compliant, and high‑quality deliveries. The role focuses on organizing schedules and routes, monitoring delivery activities, addressing operational issues, and supporting adherence to safety requirements, regulatory standards, and internal procedures to ensure consistent service levels. 

Key Accountabilities:

Courier Coordination & Team Support

  • Provide day‑to‑day guidance and support to couriers to promote consistent service, customer satisfaction, and adherence to safety and regulatory requirements.
  • Help coordinate daily work assignments, route coverage, and scheduling to support on-time delivery operations.
  • Support hiring efforts by participating in interviews and onboarding, and train new couriers on delivery processes, safety, radiation handling expectations, and customer interaction standards.
  • Foster a culture of safety, accountability, and continuous improvement.

Operational Delivery & Support

  • Perform courier duties as needed, including delivery/pickup of radiopharmaceutical products, documentation, and interaction with customers.
  • Assist with route optimization to improve efficiency, reduce costs, and maintain service-level commitments.
  • Ensure all delivery vehicles are maintained, inspected, and compliant with company and regulatory standards.
  • Support inventory transport processes and coordinate with pharmacy staff on product readiness.
  • Assist with administrative and operational tasks as assigned by the Pharmacy Manager to support courier and pharmacy operations.

Compliance, Safety, and Quality

  • Ensure courier activities comply with all DOT, NRC, state radiation safety requirements, and internal SOPs.
  • Monitor and reinforce proper handling, transport, and chain-of-custody procedures.
  • Investigate delivery issues, delays, safety events, or customer complaints and implement corrective actions.
  • Maintain required delivery documentation, logs, and regulatory records accurately and on time.

Collaboration & Communication

  • Partner with pharmacy leadership, sales, and quality teams to ensure seamless operational execution.
  • Communicate daily staffing or delivery risks and recommend operational adjustments as needed.
  • Serve as a point of escalation for courier or customer delivery concerns.

Education and Experience:

  • High school diploma or equivalent required; associate or bachelor’s degree a plus.
  • 2 years prior experience in courier, logistics, transportation, or radiopharmacy operations required.
  • Prior experience supporting day‑to‑day team operations is preferred.
  • Experience in regulated or healthcare-related environments strongly preferred.
  • Strong communication abilities.
  • Excellent attention to detail with a commitment to safety and compliance.
  • Ability to work in a fast-paced, time-sensitive environment.
  • Strong customer service mindset.
  • Valid driver’s license with clean driving record; ability to pass MVR checks and required background screens.
  • Ability to lift packages (typically up to 50 lbs).
  • Ability to enter/exit vehicles frequently and stand or walk for extended periods.
  • Ability to work early mornings, evenings, or weekends as needed to support operations.

Key Capabilities:

  • Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected
  • Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges
  • Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do
  • Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results
  • Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders
  • Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges
  • Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language
  • Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals
  • Resilience: Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges
  • Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in RLS Radiopharmacies’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.