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Content Marketing Intern

REMOTE

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs. 

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. 

Roadie is looking for a Content Marketing Intern that will gain hands-on experience supporting marketing campaigns, content creation, and automation. You’ll work closely with multiple departments to bring campaigns to life, engage our driver community, and optimize key marketing processes. If you’re a collaborative self-starter with an interest in marketing and technology, you could be a great fit for this role! 

What You'll Do

  • Manage and execute requests from cross-functional teams for driver re-engagement and educational campaigns
  • Provide timely updates to the Customer Operations team on request submissions, including campaign results, segmentation strategies, and launch timelines
  • Assist with copywriting and launching ad hoc campaigns using Braze across email, SMS, in-app, and push notifications
  • Develop and manage a content calendar for the driver newsletter to maintain a consistent flow of communication
  • Contribute to the creation of evergreen content such as blogs and support articles to support future engagement and retention initiatives
  • Support the planning and implementation of product and lifecycle marketing campaigns
  • Maintain and update the chatbot on driver.roadie.com to enhance driver interactions and customer support
  • Keep the support team informed about upcoming driver-facing communications, especially those related to new features or process changes, to ensure they’re prepared for related support tickets
  • Conduct surveys and market research to inform strategic marketing decisions
  • Brainstorm blog ideas, publish posts, and maintain an updated content library
  • Publish updates in the app to keep drivers informed about key initiatives, promotions, and news

What You Bring

  • Currently pursuing a degree in Marketing, Business, Communications, or a related field
  • Strong written and verbal communication skills
  • Creativity with an ability to craft engaging messages and campaigns
  • Familiarity with marketing tools like Braze, Hubspot, or Pardot, preferred
  • Excellent organizational skills and attention to detail
  • A collaborative attitude and a passion for learning

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