Product Operations Intern

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com.

As a Product Operations Intern at Roadie, you’ll support the Product team by helping maintain project documentation, organize Jira workflows, and assist with reporting and coordination efforts. This internship is a great opportunity for someone interested in project management, operations, or product development to gain hands-on experience working in a collaborative, fast-paced environment.

What You’ll Do

• Help review and organize outdated or redundant project items within Jira and related tools
• Support documentation efforts by updating process guides, templates, and team resources
• Collaborate with team members to identify opportunities for improving project organization and workflow consistency
• Assist with meeting coordination, note-taking, action item tracking, and follow-up communication
• Help prepare project summaries, status updates, and internal documentation
• Participate in PM and Scrum team meetings to gain exposure to Agile project management practices
• Assist with creating and maintaining Jira dashboards, reports, and tracking systems to help support project visibility and organization
• Support the Project Manager with day-to-day operational and coordination tasks

What You Bring

• Strong organizational skills and attention to detail
• Interest in project management, operations, or product development
• Ability to manage multiple tasks and communicate effectively with team members
• Some experience with project management systems or comfortable learning new tools in a fast-paced environment
• Experience coordinating school projects, student organizations, events, or other collaborative activities is a plus
• Familiarity with Jira, Google Workspace, or similar collaboration tools is helpful but not required
• Exposure to Agile or Scrum concepts through coursework, internships, or personal projects is a plus
• Positive attitude, willingness to learn, and eagerness to contribute to a collaborative team environment

What You'll Get

• Exposure to multiple development teams and processes in an Agile environment
• Develop practical project management skills, gain exposure to industry-standard tools, and contribute directly to process improvements
• Hands-on experience with reporting, which will be utilized by our software development teams 
• Mentorship with Project Manager/Scrum Master