Senior Director of Ticket Sales

The Seneca Nation, through its business subsidiary, Seneca Holdings, is now the proud owner of the Rochester Knighthawks, ensuring the franchise’s future in a city where the roots of lacrosse run deep.  

At Seneca Holdings, we believe that a great workplace starts with a strong sense of purpose and community. As a company wholly owned by the Seneca Nation, a federally recognized American Indian Tribe, our culture is built on the values of quality, integrity, teamwork, professionalism, and connection.  Every business we build plays a role in ensuring long-term economic self-sufficiency for members of the Seneca Nation. What sets us apart is we’re guided by the Seneca Nation’s Seventh Generation Principle, based on the philosophy that all decisions should be made with purpose, ensuring a positive impact on the future seven generations.

The Rochester Knighthawks are seeking a Senior Director of Ticket Sales in Rochester, NY.

Reporting to the President & General Manager, the Senior Director of Ticket Sales will oversee all Ticket Sales strategy of the Rochester Knighthawks to achieve sales, retention, and revenue goals for the organization. This individual will also oversee and manage the day to day operations of the Ticket Sales department staff. Responsible for tracking of sales activity metrics and revenue goals on behalf of the Ticket Sales department, along with creating and managing all Ticket Sales packages for the staff to sell.  Must work to collaborate with other departments as part of the business operations such as Partnerships, Marketing, Public Relations, Creative Services, Food/Beverage, and Building Operations to execute the Ticket Sales goals at the highest level.

Duties & Responsibilities

• Create, manage, and track all Ticket Sales initiatives and strategy for the Rochester Knighthawks.
• Oversee the entire Ticket Sales department with the managing of job performance and expectations – including Business Development, Group Sales, Membership Services, and Ticket Operations.
• Run weekly Tickets Sales Meetings to continue to lead the strategy and collaboration of the Ticket Sales efforts.
• Hold bi-weekly one on ones with individual Ticket Sales members to allow for professional and personal dialogue.
• Aid and lead in consistent training of the Ticket Sales department.
• Focus on the career development internally of the Ticket Sales staff and identify areas of growth within or outside of the organization.
• Lead and maintain a full pipeline of recruiting efforts and run the on-boarding of new Ticket Sales team members.
• Coordinate and execute Ticket Sales contests and incentives to achieve revenue goals.
• Ensure that all organizational, season, group and individual ticket sales and renewal goals are met annually.
• Led the efforts in generating leads through the Business Intelligence and CRM departments for the Ticket Sales department along with the other off-site lead generation events.
• Management of Ticket Sales department on gamedays, as well as during events, and community initiatives.
• Oversee and create all communications with Season Ticket Members and ticketing stakeholders, such as ticket promotions and special events.
• Collaborate with other departments to help achieve revenue goals, such as annual Season Ticket Member events, along with new business prospect events, group sales appreciation events, and other revenue generating opportunities.
• Manage and fulfill additional duties as assigned from time-to-time by the President & General Manager.

Minimum Qualifications for the Position:

• Minimum of 5 years of experience in Ticket Sales
• Minimum of 1-2 years of experience in a managerial role
• Bachelor’s degree required
• CRM, TicketMaster, and Microsoft Office Suite experience required
• Ability to work non-traditional hours including evenings, weekends, and holidays as needed

Benefits:

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Equal Opportunity Statement:

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.