Director, Order to Cash

Are you a strategic thinker with a proven track record in managing end-to-end order-to-cash processes within a dynamic and fast-growing company? Are you a resourceful leader, adept at problem-solving, organized, and proactive in ensuring the seamless execution of O2C functions? Are you an expert at providing timely and accurate processing of customer orders, billing, collections, and payments? 

We're building an inclusive culture with bright individuals eager to grow their careers, collaborate, and have fun along the way!

The Rockbot team is dedicated to creating uniquely qualified brand opportunities by transforming how content is experienced in businesses of all sizes. We are technologists, music lovers, and content creators focused on delivering an amazing customer experience—and we’re having a great time doing it! If this sounds compelling, let’s talk!

You Will:

• Lead the Order to Cash (O2C) Function End-to-End: Develop and execute the overall strategy for the O2C lifecycle, from order management to revenue recognition, while building and optimizing the team, systems, and processes to ensure operational excellence.
• Build and Lead a High-Performance Billing & Customer Operations Team: Recruit, mentor, and manage a team that ensures timely and accurate customer invoicing and collections. Drive performance through continuous training and by fostering a culture of accountability and operational rigor.
• Develop Cross-Functional Collaboration: Partner with Sales, Accounts, and other key stakeholders to formalize and refine processes and policies that drive seamless execution of the quote-to-cash cycle. Ensure alignment across teams and departments to minimize friction and optimize outcomes.
• Optimize AR/Collections Processes: Design and implement a streamlined accounts receivable and collections process with a focus on reducing DSO and improving cash flow. Regularly review metrics and performance data to drive continuous improvement.
• Own the Billing and Orders Ticket Queues: Own the management of billing and order-related support tickets, ensuring timely resolution. Build out automated tracking and prioritization mechanisms to decrease ticket resolution time and enhance customer satisfaction.
• Provide Data-Driven Insights: Develop comprehensive reporting dashboards and analyze ticket data to highlight trends, inefficiencies, and opportunities for improvement. Present actionable insights to leadership to drive decision-making and process improvements.
• Ensure Timely, Accurate Customer Billing: Lead initiatives to ensure all customer billings are timely, accurate, and in compliance with internal policies and contractual agreements. Mitigate issues and enhance customer experience through process optimization.
• Influence Product and Process Enhancements: Collaborate with product teams to identify opportunities for system improvements that will enhance the customer experience around billing, order management, and payment processing.
• Partner with Accounting for Reporting and Reconciliation: Work closely with accounting to ensure proper reconciliation of billing and collections, as well as accurate financial reporting in compliance with GAAP and other relevant standards.
• Manage Sales Tax Compliance & Exemption Processes: Oversee sales tax reconciliations and tax-exempt management in Avalara, ensuring compliance with relevant tax regulations and minimizing risk.
• Establish and Maintain Billing & Operations Policies: Draft, maintain, and regularly update Rockbot’s billing and operations policies and procedures, ensuring they reflect current business needs and regulatory requirements.
• Direct Monthly and Quarterly Audits: Spearhead internal audits of the O2C processes to ensure accuracy, compliance, and operational efficiency. Collaborate with internal and external auditors to address any identified issues.
• Drive Automation and Continuous Process Improvement: Identify and implement opportunities to automate manual processes and enhance operational efficiency across the O2C function. Leverage technology and data to drive scalability as the business grows.

You have:

• Operations/Billing/Orders: 10+ years of experience in order and billing operations or related fields. 
• Leadership Experience: 5+ years in a managerial or director-level role, where you have demonstrated leadership skills and the ability to manage teams effectively.
• Order to Cash Process Expertise: Extensive experience in the Order to Cash cycle, including order management, billing, and collections.
• NetSuite Experience: Significant hands-on experience with NetSuite (3+ years) including implementation, customization, and optimization of NetSuite for Order to Cash processes.
• Experience with large-scale processes serving and scaling tens of thousands of customers.
• Experience with multiple product and revenue streams.
• Experience with these systems preferred: Salesforce, Avalara, Paystand, PandaDoc, ZenDesk.
• A Builder’s mentality.

About Rockbot: 

Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable.

From independent local businesses to large national brands - across nearly every industry, including restaurants, bars, retailers, and more, Rockbot provides all the tools and licensed content businesses need.  Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit www.rockbot.com.

Compensation:

Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

The compensation band for this role is $165K - $200K base plus equity, and benefits for all team members. 

Our Values:

• Drive:We pursue our mission with relentless tenacity, passion, and optimism and inspire those around us to do the same. We love the journey and are on offense all the time. Yesterday was good enough for yesterday, but today we have to do even better.
• Accountability: We take ownership of our promises, responsibilities, behaviors, and products, and we expect the same of others. Standing behind our mistakes, communicating honestly, and making things right creates trust and strong relationships.  
• Curiosity: We are hungry to learn and continually deepen our knowledge, skills, and understandings. We have a growth mindset and are intellectually curious. We challenge our beliefs and seek feedback and insights from others. The “Why” and “How” always matters.  
• Empathy: We embrace that no two people or businesses are the same. We strive to understand others as deeply as possible and feel their pains and passions. 
• Ingenuity: We work hard but we think smart. We bring creativity, technology, and practicality together to solve tough challenges.
• Integrity: We say what we mean, and do what we say, simply, clearly, honestly. 

Rockbot is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and diverse team – which includes individuals with different backgrounds, abilities, identities and experiences