Back to jobs

AV Systems Solutions Engineer

Remote

The team at Rockbot is hiring a Solutions Engineer who can translate Rockbot’s technical depth into clear, compelling conversations that win business. As we grow into more complex enterprise and mid-market deals, this role will truly own the technical side of the sales process: running demos, scoping integrations, responding to RFPs, and ensuring every prospect fully understands how Rockbot will work in their environment. This role is highly customer-facing, with approximately 80% focused on prospect and customer engagement and 20% dedicated to internal enablement, documentation, and technical education. Success in this role means improving technical deal execution, accelerating enterprise readiness, and increasing win rates on larger, more complex opportunities through exceptional solution design and customer engagement.

What You’ll Do

Own the Technical Sales Narrative

  • Partner with Account Executives to qualify, scope, solution, and close mid-market and enterprise opportunities, serving as the technical lead throughout the sales cycle
  • Translate technical complexity into clear business value, helping prospects understand how Rockbot fits into their operational and infrastructure environments

Drive Technical Discovery and Solutioning

  • Lead technical discovery conversations to understand customer infrastructure, AV environments, networking requirements, deployment considerations, and third-party integrations
  • Design solution configurations that fit the customer’s operational reality (venue type, hardware footprint, content workflows, analytics needs)
  • Identify, scope, and document integrations across POS, CMS, loyalty, AV, networking, and customer technology ecosystems
  • Explain deployment considerations, hardware requirements, and system interoperability to both technical and executive stakeholders

Support the Deal Process

  • Own the technical sections of RFP responses, security questionnaires, and SOW inputs
  • Build and maintain a library of demo environments, technical one-pagers, and integration guides
  • Conduct proof-of-concept deployments and trials where needed
  • Work closely with Customer Success and Product to ensure deals are scoped correctly and set up for successful onboarding

Be the Internal Expert

  • Support the sales process as the subject matter expert in both the Rockbot software platform and the integration into the customer environment.
  • Act as the technical authority throughout the sales process, advising both customers and internal teams on platform capabilities, integrations, and deployment strategy
  • Stay current on Rockbot’s product roadmap and represent the voice of prospects internally
  • Surface recurring technical objections and blockers to Product and Engineering
  • Contribute to enablement materials so AEs can handle first-level technical questions independently

What Success Looks Like

First 90 Days: Ramp & Build Credibility

  • Complete Rockbot certification across Music, TV, Signage, and Advertising
  • Independently deliver at least three (3) technical demos
  • Build or improve demo environments and technical content libraries (RFPs, security responses, integration guides)
  • Establish strong partnerships with AEs
  • Become a trusted first-line technical resource during the sales process

First 120 Days: Own Technical Execution

  • Independently lead technical discovery, demos, and solution design for active opportunities
  • Own technical portions of RFPs, security reviews, and SOW inputs
  • Deliver ten (10) total demos tailored to customer environments and stakeholder needs
  • Support pilots, proof-of-concepts, and integration scoping where needed
  • Contribute enablement tools and technical guidance that improve AE self-sufficiency

First 180 Days — Drive Scale & Revenue Impact

  • Operate as a technical partner on complex and enterprise deals
  • Influence improved win rates, deal velocity, and implementation readiness through accurate scoping and solution design
  • Maintain scalable demo, RFP, and technical documentation systems
  • Manage and when appropriate, surface recurring objections, integration gaps, and market feedback to Product and Engineering
  • Act as a strategic cross-functional resource supporting Sales, Customer Success, and Product teams

You Have

  • 5+ years in pre-sales, solutions engineering, technical sales, AV systems, media technology, or related customer-facing technical roles
  • Comfort in a technical conversation with IT, operations, or infrastructure teams, and an ability to translate that into executive-friendly language
  • Experience working on-site with key stakeholders and AV experts for a successful experience
  • Hands-on experience with hardware/software integrations, networking fundamentals, and custom software integrations
  • Experience with in-venue technology (AV systems, digital signage, streaming media devices, or IoT) strongly preferred
  • Strong demo and presentation skills — you can read a room and adapt on the fly
  • Experience working with Salesforce, Google Suite, and technical documentation tools
  • Excellent written communication skills for RFPs, technical summaries, and internal documentation
  • Familiarity with programmatic advertising, digital out-of-home (DOOH), or retail media networks is a plus

About Rockbot

Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable.

From independent local businesses to large national brands — across nearly every industry, including restaurants, bars, retailers, and more — Rockbot provides all the tools and licensed content businesses need. Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit www.rockbot.com.

Compensation

Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

The base compensation band for this role is $110,000–$130,000, plus variable compensation, equity, and benefits for all team members. This role is eligible for variable compensation tied to supported deals closed and solutions KPIs.

Our Values

  • Drive: We pursue our mission with relentless tenacity, passion, and optimism and inspire those around us to do the same. We love the journey and are on offense all the time.
  • Accountability: We take ownership of our promises, responsibilities, behaviors, and products, and we expect the same of others. Standing behind our mistakes, communicating honestly, and making things right creates trust and strong relationships.
  • Curiosity: We are hungry to learn and continually deepen our knowledge, skills, and understandings. We have a growth mindset and are intellectually curious. We challenge our beliefs and seek feedback and insights from others.
  • Empathy: We embrace that no two people or businesses are the same. We strive to understand others as deeply as possible and feel their pains and passions.
  • Ingenuity: We work hard but we think smart. We bring creativity, technology, and practicality together to solve tough challenges.
  • Integrity: We say what we mean, and do what we say, simply, clearly, honestly.

Rockbot is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and diverse team — which includes individuals with different backgrounds, abilities, identities and experiences.

Create a Job Alert

Interested in building your career at Rockbot? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Rockbot’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.