About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we’re here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships, and digital waiver processes.

But here’s the best part: our team. We’re a group of 160+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We’re aiming high and believe that the possibilities are endless. As we continue to grow globally, we’re excited to write our success story and have fun along the way.

We genuinely love what we do, and we’re looking for like-minded people to join us on this amazing journey. If you’re ready to be part of a dynamic team and make a real impact, come aboard, and let’s create some unforgettable experiences together at ROLLER!

About the Role

We are seeking a detail-oriented and tech-savvy Data Implementation & Integration Specialist to join our growing team. In this role, you will be responsible for providing data import services to our clients, ensuring the accurate and efficient migration of their data into our platform. 

The ideal candidate will have a strong understanding of data management, problem-solving abilities, and excellent communication skills to assist clients throughout the import process.

What You’ll Do

• Data Migration: Import and migrate client data from various sources into our platform with accuracy and efficiency.
• Data Validation: Ensure the integrity, structure, and quality of the data before, during, and after the import process, identifying and resolving inconsistencies or errors.
• Respond to and resolve API requests and/or escalations, providing expert troubleshooting assistance (commonly using tools like Postman).
• Offer best-practice guidance to customers on effective API usage.
• Collaborate with the product team to address and resolve API-related challenges.
• Monitor and stay updated on API schema 
• Client Collaboration: Work closely with clients to understand their data requirements, formats, and mappings, providing guidance and best practices for a smooth data transition.
• Documentation: Maintain detailed documentation of import processes, data mapping, transformation rules, and troubleshooting steps for each project.
• Data Transformation: Apply data transformation techniques in Excel as necessary, including formatting, cleaning, and restructuring.
• Tool Utilization: Use relevant tools and scripts to automate and streamline data import processes where applicable.
• Support & Training: Provide ongoing support to clients post-import, assisting with any issues that arise and educating them on data import/export functionalities of the platform.
• Continuous Improvement: Identify areas for process improvements and propose solutions to enhance the data import process for both the company and clients.

About You

• Bachelor’s degree in Computer Science, Information Systems, Data Science, or a related field, or equivalent experience.
• 1+ years of experience in data migration, data import services, or data management, preferably within a SaaS environment.
• Proficiency with data import/export tools, Excel, and familiarity with APIs. 
• Strong analytical skills with a keen eye for detail to ensure data accuracy and integrity.
• Experience with data cleaning, transformation, and validation techniques.
• Ability to communicate complex data concepts to non-technical stakeholders.
• Familiarity with scripting languages (e.g., Python, SQL) is a plus.
• Excellent organizational skills, able to manage multiple data import projects simultaneously.
• Ability to troubleshoot and resolve data-related issues quickly and effectively.

Perks!

• You get to work on a category-leading product that customers love in a fun, high-growth industry - check our Capterra and G2 reviews.
• 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate) 
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
• Work with a fun and switched-on team that likes to raise the bar
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

What You Can Expect

1. Initial call with our Talent Acquisition Manager You’ll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Technical Assessment You will receive two take-home technical assessments to evaluate your skills in API usage, data import, and data manipulation.
3. Loop InterviewsThis is where you will get to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for!
4. Offer If all lights are green and the fit feels right, we’ll conduct reference checks and you’ll receive an offer to join!